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What's App Backup not working

OP Sephi

23rd September 2014, 04:08 PM   |  #1  
OP Senior Member
Thanks Meter: 7
 
321 posts
Join Date:Joined: Oct 2008
Hello there,

I got a problem. I had to send in my Note 3 for repair. Before that, I made backups from my what's app database and copied it over on my PC.

Now I got my Note 3 back and I put the database back in the What's App Folder, trying to restore them. What's App finds the database and asks me if it should to a backup. I say yes, it calculates about 10 minutes and then tells me "Sorry, we couldn't restore your messages". And that's it. Any idea?
23rd September 2014, 10:21 PM   |  #2  
OP Senior Member
Thanks Meter: 7
 
321 posts
Join Date:Joined: Oct 2008
Quote:
Originally Posted by Sephi

Hello there,

I got a problem. I had to send in my Note 3 for repair. Before that, I made backups from my what's app database and copied it over on my PC.

Now I got my Note 3 back and I put the database back in the What's App Folder, trying to restore them. What's App finds the database and asks me if it should to a backup. I say yes, it calculates about 10 minutes and then tells me "Sorry, we couldn't restore your messages". And that's it. Any idea?

No one?
24th September 2014, 04:25 AM   |  #3  
ph37rd's Avatar
Senior Member
Thanks Meter: 636
 
1,063 posts
Join Date:Joined: Oct 2012
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Quote:
Originally Posted by Sephi

Hello there,

I got a problem. I had to send in my Note 3 for repair. Before that, I made backups from my what's app database and copied it over on my PC.

Now I got my Note 3 back and I put the database back in the What's App Folder, trying to restore them. What's App finds the database and asks me if it should to a backup. I say yes, it calculates about 10 minutes and then tells me "Sorry, we couldn't restore your messages". And that's it. Any idea?

Why not just contact WhatsApp support and ask them?
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