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{Guide} What are the various Errors in Google PLAY Store & How to Fix them?

OP Sanjuujosephh

17th August 2014, 07:10 AM   |  #1  
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Every app has got some standard error codes and all of a sudden you generally get to see the Errors like “Error 491” or for say some error number followed by the message. So let’s take an example of Google PLAY Store which too comes with some of the errors. Unfortunately, Google doesn’t expand the error codes, but all thanks to the folks at XDA who has come up with the expansion of Google PLAY Store error codes. So let’s check out on what the various error codes which are generated and what does that mean. Not just error codes, but we will also be checking out on what are the problems associated with that particular error code along with the solution to fix the same.


Error 491 / Error 481:

Problem: Download & Updates are not possible


Solution: Remove your google account if the problem persists even after checking out your internet connectivity and clearing the cache from the Google PLAY Store app. The cache can be cleared from the Settings. Once removed, restart your device and then re associate your Google account with your Google phone. You can clear the cache from the “Settings > Apps” and swipe to all your apps to clear the clear the data from the “Google Services”.

Error 498:

Problem: Interruption of Downloads


Solution: Downloads are generally interrupted when the cache of your device is full. Delete unwanted apps from your device and restart the device in the recovery mode. In recovery mode, select “wipe / clear cache”. Do let us know in the comments section just in case if you wish to know on how to clear the cache from the recovery mode.

Error 919:

Problem: App gets downloaded, but doesn’t open once downloaded


Solution: Free your space by clearing either some of the apps or some files. Preferably, you can delete some of the large files like music, videos etc.

Error 403 / Error 413 / Error 504:

Problem: Downloading apps and updates are not possible

Solution: If you are using the proxy, then you need to remove the proxy. Clear the cache from the “Settings > Apps” and swipe to all your apps to clear the clear the data from the Google Services. Typically, this problem appears when there is no space in the Phone memory. You may also choose to move some apps to memory card.

Error 923:

Problem: Error while syncing Google account


Solution: Remove your google account and also you need to uninstall the apps from your device. Now, reboot your device in the recovery mode so that you can Select Wipe cache partition and all the cache part will be wiped off. Don’t worry as all your personal data will be safe.

Error 921 / error rpc:aec:0]:

Problem: Unable to Download any App


Solution: If you are using the proxy, then you need to remove the proxy. Clear the cache from the “Settings > Apps” and swipe to all your apps to clear the clear the data from the Google Services. Typically, this problem appears when there is no space in the Phone memory. You may also choose to move some apps to memory card which will in turn save the space in your device memory.

Error 492:

Problem: Dalvik Cache issue


Solution: Head over to the Google Services app from your installed apps and clear all the data present in that app. Just in case if this doesn’t solve the purpose, you need to clear the cache from the recovery mode. Make sure that the recovery mode is installed in your device.

Error 911 / Error 919:

Problem: App couldn’t be downloaded


Solution: This is an authentication error. This may occur when your WiFi network requires additional authentication. At this instance, you need to make sure that you have complete internet access. Probably in this case, you need to use your mobile network data services instead of wifi. Turn wifi off and then turn your data on and now open your google play store and download/update your apps or games. Error 919 is somewhat a similar case which is caused due to improper APN Settings.

Error rh01 / Error rpc:s-5:aec-0 / RPC:S-3 error retrieving information from server:

Problem: Error retrieving from Server


Solution: Delete the apps which are not required and preferably which are in the deice memory and restart the device in the recovery mode. In recovery mode, select “wipe / clear cache”. Do let us know in the comments section just in case if you wish to know on how to clear the cache from the recovery mode. You may also choose to re pair your Google account if the error persists.

Package File Invalid:

Problem: Cache or File error


Solution: You may choose to clear the cache from your device and also you can choose to restart the device and add back your Google account. This one also happens when the package / app is not signed properly.

Sanju Joseph
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