Default [Q] Screen has a dim glow, no recovery, fastboot

I just got my new Kingzone K1. Charged battery and then booted phone, after a few minutes the screen just started getting dim. Has a faint glow if held in dark area. I have tried Volume+ and power button and will not do anything but a slight vibrate and the dim screen. I have the phone plugged into the charger. Phone has solid green light. I don't know if this means it is charged or is charging. The only thing I know to do is send it back unless someone has ideas on getting it started or factory reset.