FORUMS
Remove All Ads from XDA

[Guide] How to Collect a Logcat & Report a Bug

1,298 posts
Thanks Meter: 3,278
 
By ktsamy, Recognized Contributor on 9th August 2014, 09:52 PM
Post Reply Subscribe to Thread Email Thread
There is lot of uses still don't know how to collect the logcat & report the problem. From MX Player v1.9.30 & MX Log Collector v1.11 there is a new option to save the logfiles directly to your sdcard to make it easier. This guide is written exclusively cosidering newbies in mind. Hence screenshot is attached for each and every step.

Collecting a logcat:

I. By using MX Player:

  1. Wnen you have the problem/issue (if video is running close the video) Immediately Open Menu either by pressing hardware key or by tapping on the three vertical dots from top right corner.

    Name:  Menu.jpg
Views: 13534
Size:  26.5 KB


  2. Goto Help & select "Bug Report".

    Name:  Help.jpg
Views: 13420
Size:  29.4 KB

    Name:  Report 1.jpg
Views: 13368
Size:  36.9 KB


  3. In the popup window enable "Save to disk" & Press OK. MX Player will save the logs in your primary storage device & will show a toast message with the exact location. (File name will be in the "report_YYYY-MM-DD_HHMMSS.zip" pattern)

    Name:  Report 2.jpg
Views: 13302
Size:  37.2 KB

    Name:  Toast.jpg
Views: 13225
Size:  27.6 KB


  4. You can directly upload the zipfile when reporting the bug.
Last edited by ktsamy; 10th August 2014 at 06:45 PM.
The Following 5 Users Say Thank You to ktsamy For This Useful Post: [ View ] Gift ktsamy Ad-Free
 
 
9th August 2014, 09:56 PM |#2  
ktsamy's Avatar
OP Recognized Contributor
Thanks Meter: 3,278
 
More
Collecting a logcat

II. By using MX Log Collector:

  1. On some occasions you can't even enter into the MX Player. On such case you may required to use MX log collector application to collect the log. It can be even used in normal conditions. It's a very small application which can be downloaded either from playstore or from website.


  2. Just launch the MX Log Collector Application immediately after crash/problem. It will open a popup window like this.

    Name:  Report 1.jpg
Views: 13207
Size:  33.0 KB


  3. Enable Save to disk & press OK. Similar to the MX Player method, MX Log Collector will save the logs in your primary storage device & will show a toast message with the exact location. (File name will be in the same "report_YYYY-MM-DD_HHMMSS.zip" pattern).

    Name:  Report 2.jpg
Views: 13287
Size:  33.1 KB

    Name:  Toast.jpg
Views: 13365
Size:  25.7 KB


  4. As I said earlier You can directly upload the zipfile when reporting the bug.
Last edited by ktsamy; 10th August 2014 at 06:43 PM.
The Following User Says Thank You to ktsamy For This Useful Post: [ View ] Gift ktsamy Ad-Free
9th August 2014, 10:36 PM |#3  
ktsamy's Avatar
OP Recognized Contributor
Thanks Meter: 3,278
 
More
Reporting a bug

There are some basic informations which are required to resolve the problem as soon as possible.
  1. Device Manufacturer & Model :
  2. Android Version :
  3. Rom Info : Stock/Custom Rom details
  4. Detailed Problem Description :

  5. Steps to reproduce the problem :


  6. logs or Sample video is to attached if it's required.



If you can't upload or post link due to forum restriction you can share your files in any public sharing sites like dropbox & link can be posted using mask

Eg:
h**ps://www.dropbox.com/s/tkkhws0pynbioxsb/sample.txt

Eventhough some of the basic informations are collected with logs, It will be helpful to resolve the some basic issues without looking at the log files if you can post the basic informations in the report itself.
Last edited by ktsamy; 10th August 2014 at 06:45 PM.
The Following User Says Thank You to ktsamy For This Useful Post: [ View ] Gift ktsamy Ad-Free
10th August 2014, 03:51 PM |#4  
Senior Member
Thanks Meter: 308
 
More
Quote:
Originally Posted by ktsamy

Reporting a bug

There are some basic informations which are required to resolve the problem as soon as possible.
<b>

  1. Device Manufacturer & Model :
  2. Android Version :
  3. Rom Info : Stock/Custom Rom details
  4. Detailed Problem Description :
  5. Steps to reproduce the problem :
  6. logs or Sample video is to attached if it's required.
</b>

If you can't upload or post link due to forum restriction you can share your files in any public sharing sites like dropbox & link can be posted using mask

Eg:
h**ps://www.dropbox.com/s/tkkhws0pynbioxsb/sample.txt

Eventhough some of the basic informations are collected with logs, It will be helpful to resolve the some basic issues without looking at the log files if you can post the basic informations in the report itself.

Thanks KTSamy
The Following 2 Users Say Thank You to bleu8888 For This Useful Post: [ View ] Gift bleu8888 Ad-Free
19th August 2015, 10:25 AM |#5  
CDB-Man's Avatar
Senior Member
Thanks Meter: 234
 
More
Hmm, I would consider putting this in my signature, but considering most people just skip over that... yeah...

Either way this is great, and I've linked to it many many times already.
16th October 2015, 06:05 AM |#6  
Junior Member
Thanks Meter: 0
 
More
nice work
thanks bro working nicely
23rd November 2015, 03:02 PM |#7  
Junior Member
Thanks Meter: 3
 
More
Tnx
Tnx man, it worked.
6th December 2015, 01:22 PM |#8  
Junior Member
Thanks Meter: 1
 
More
just install ccleaner
you just install cleaner to remove your bugs its very easy and effective tool. it also free drive space by deleting unwanted files from your device
The Following User Says Thank You to sanach19 For This Useful Post: [ View ] Gift sanach19 Ad-Free
Post Reply Subscribe to Thread

Guest Quick Reply (no urls or BBcode)
Message:
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes