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[Guide] How to collect a logcat & Report a bug

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ktsamy
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(Last edited by ktsamy; 10th August 2014 at 06:45 PM.)
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Sign [Guide] How to collect a logcat & Report a bug

There is lot of uses still don't know how to collect the logcat & report the problem. From MX Player v1.9.30 & MX Log Collector v1.11 there is a new option to save the logfiles directly to your sdcard to make it easier. This guide is written exclusively cosidering newbies in mind. Hence screenshot is attached for each and every step.

Collecting a logcat:

I. By using MX Player:

  1. Wnen you have the problem/issue (if video is running close the video) Immediately Open Menu either by pressing hardware key or by tapping on the three vertical dots from top right corner.

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  2. Goto Help & select "Bug Report".

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    Name:  Report 1.jpg
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  3. In the popup window enable "Save to disk" & Press OK. MX Player will save the logs in your primary storage device & will show a toast message with the exact location. (File name will be in the "report_YYYY-MM-DD_HHMMSS.zip" pattern)

    Name:  Report 2.jpg
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    Name:  Toast.jpg
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  4. You can directly upload the zipfile when reporting the bug.
Regards,
KTSamy


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ktsamy
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(Last edited by ktsamy; 10th August 2014 at 06:43 PM.)
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Collecting a logcat

II. By using MX Log Collector:

  1. On some occasions you can't even enter into the MX Player. On such case you may required to use MX log collector application to collect the log. It can be even used in normal conditions. It's a very small application which can be downloaded either from playstore or from website.


  2. Just launch the MX Log Collector Application immediately after crash/problem. It will open a popup window like this.

    Name:  Report 1.jpg
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  3. Enable Save to disk & press OK. Similar to the MX Player method, MX Log Collector will save the logs in your primary storage device & will show a toast message with the exact location. (File name will be in the same "report_YYYY-MM-DD_HHMMSS.zip" pattern).

    Name:  Report 2.jpg
Views: 173
Size:  33.1 KB

    Name:  Toast.jpg
Views: 171
Size:  25.7 KB


  4. As I said earlier You can directly upload the zipfile when reporting the bug.
Regards,
KTSamy


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(Last edited by ktsamy; 10th August 2014 at 06:45 PM.)
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Reporting a bug

There are some basic informations which are required to resolve the problem as soon as possible.
  1. Device Manufacturer & Model :
  2. Android Version :
  3. Rom Info : Stock/Custom Rom details
  4. Detailed Problem Description :

  5. Steps to reproduce the problem :


  6. logs or Sample video is to attached if it's required.



If you can't upload or post link due to forum restriction you can share your files in any public sharing sites like dropbox & link can be posted using mask

Eg:
h**ps://www.dropbox.com/s/tkkhws0pynbioxsb/sample.txt

Eventhough some of the basic informations are collected with logs, It will be helpful to resolve the some basic issues without looking at the log files if you can post the basic informations in the report itself.
Regards,
KTSamy


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bleu8888
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Quote:
Originally Posted by ktsamy View Post
Reporting a bug

There are some basic informations which are required to resolve the problem as soon as possible.
<b>
  1. Device Manufacturer & Model :
  2. Android Version :
  3. Rom Info : Stock/Custom Rom details
  4. Detailed Problem Description :
  5. Steps to reproduce the problem :
  6. logs or Sample video is to attached if it's required.
</b>

If you can't upload or post link due to forum restriction you can share your files in any public sharing sites like dropbox & link can be posted using mask

Eg:
h**ps://www.dropbox.com/s/tkkhws0pynbioxsb/sample.txt

Eventhough some of the basic informations are collected with logs, It will be helpful to resolve the some basic issues without looking at the log files if you can post the basic informations in the report itself.
Thanks KTSamy
MX Player Developer
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