Why doesn't O2 offer good support? (was: Ridiculous)

[Anonymous]

Hi everyone,

This is a really useful site with loads of useful information, but why is it here? I mean why are O2 not supplying all the information we require and giving us all the updates we want, it's as if they wish us mere cosumers would not exist. I don't understand.

Adam. :(

[Peter Poelman]

Simple:

O2 and the others are telecom providers. They simply lack experience in supporting a general computing platform. We may all know that all future mobile devices are computers, and they have heard this somewhere too. They just haven't wrapped their brains around what that implies.

That and the more general fact that large corporate entities take a lot of time to change course.