MMS+GPRS Tarif not possible, 02 UK

[MADmanFREE]

I was on the phone to o2 UK for 15mins today trying to enable MMS on my handset. Is is not possible! o2 will not allow the use of GPRS and MMS together. You can enable MMS but must disable GPRS. I asked if they had any plans to enable the use of both. The woman on the other end said no!!

My Serial Cable is on order. My contract runs out in August. Change of providers me thinks. Maybe orange and the Sony p800, just for fun...

[I also use my sim chip in a Siemens S55, hence the MMS request]

What experience if any have other people had trying to enable MMS please lets see what I am doing wrong...

Martin

[andyclap]

I've had exactly the same problem here. Being rather annoyed by this state of affairs, I spent a good three hours repeatedly calling both O2 and Carphone Warehouse to try and get a decent response as to why this was not possible.

The responses fell into two camps:
1) Technical problems - "GPRS takes all the available slots so MMS can't push messages through". This smells like BS to me, even though I got this answer from fairly clued up tech support people on the data team. After all, it's virtually impossible to keep a permanent GPRS connection going at present, so if I'm not using GPRS, why ever should I not be able receive MMS?

2) Simple administration problems on the billing system - it's currently impossible for the O2 accounts to have both a GPRS data plan and MMS activated purely due to red tape in the billing system. This seems more likely to me. Expecially as one can get MMS activated, but have to 'downgrade' GPRS to a pay as you use service at £5/MB. That's an active GPRS and MMS service by my reckoning - it's got to be red-tape.

I was told 'unofficially' that they were looking into this and had a very loose date of end of May for this silly situation to be rectified. However, we all know how loose O2's deadlines are - EUU3 was released in March, with no file in the installation dated after November.

I even got a semi-official email (quoted below), but this, IMHO, is plain confused as the proposed solution quotes a Rom update. If unavailability is due to "necessary changes taking place on our network systems" then why would it require a client side ROM update? Basically, I beleive this just refers to the availability of EzWap 2.5 from O2.

Re. your query on MMS usage on the Xda.

After mailing the relevant people concerned, I have the following information..

MMS will not work with the Xda at this moment in time due to necessary changes taking place on our network systems (no timescales to hand).

(This would possibly account for your Service Provider being unable to provision MMS for you at this time).

O2 are also driving to have MMS available for the Xda in the next few months - possibly as part of the next ROM after 3.16.32 (currently in testing).

I hope this helps..

[Anonymous]

but have to 'downgrade' GPRS to a pay as you use service at £5/MB

I changed my data plan from 13.99 for 3mb, to £2.25 (maybe £2.95 I forget because of my frustration!) per 1MB, PAYG. This is one hell of a saving for me. So if I try again, I should be able to get MMS enabled. Confused!

I asked specifically:
"I cannot use GPRS and MMS on the same phone"
02 "no, you will have to disable gprs".

At the price I have been quoted for PAYG 5MB is less than £15. So I'm on a better deal?

Is there any official, or accurate information on this please.
Martin

[Anonymous]

Guys,

I have just spoken to O2, and there is another system that they use that will allow GPRS & MMS to co-exist on the same tariff. It's called the "die" system, and involves you "porting" your number to a different customer base within O2.

Sound daft to me - but heres the catch. You have to be out of contract, i.e. over the 12 months initial period. In my case it is this Sept. So I will be chasing them then.

Ho Hum.
8)

[Anonymous]

The issue is one of service providers.

O2 stores are OK - generally you can just about get what you're after.

But, if you bought your kit from dixons or Carphone, they don't have to offer MMS and GPRS, even if O2 support it! stupid, huh? guess it will cost money offering services people want.

Now, if O2 direct can't do it then that's pretty shit.

I have an O2 SIM from an O2 shop, which has MobileWeb and MMS enabled (bought with a 7650). Slips easily into an xda...

But, MMS on xda is prety poor... :?

[Anonymous]

i got mine from o2 and they have said that i cant have mms and gprs as the xda cant deal with the both ????????????? :?:

[andyclap]

> the xda cant deal with the both
Of course it can. This seems to be just a techno-BS-excuse to try and put off potential users. OK so the XDA probably can't receive a WAP push message for an MMS when GPRS is in use, but then, it can't maintain a permanent GPRS connection anyway.
IMHO the reason they don't allow both tarrifs is purely administrative.

[Anonymous]

sounds like excuses i am currently on rom 3.16 and i have had my xda for a few weeks. o2 arent very helpfull and they shouldnt be selling this product if they cant provide the support for it 8)

[Anonymous]

you cant use mms on the xda its not possible to get the correct Ezwap 2.5 connection and mms settings for this program to work in the UK. If any one can help then email: johnxxx@o2.co.uk. cheers

[O2 Employee]

sounds like excuses i am currently on rom 3.16 and i have had my xda for a few weeks. o2 arent very helpfull and they shouldnt be selling this product if they cant provide the support for it 8)

Not excuses at all. The XDA does not support MMS features 'out of the box' and without using no UK Acredited software (acredited in Asia & Australisia). If O2 don't wish to support a 'feature' that was not advertised as being part of the package, then that is down to them. They never said it would work in the first place.

[MADmanFREE]

If you download the o2 gprs settings direct from their site its free!

They are currently running a free use with fair use policy of course.

I'm using a t610 with this no problems.

Good hunting...

[u05rdh]

I work for the Aberdeen O2 store and we have came acros this problem with a few of the billing agents.

CCL and Cell ops I believe to be the worst at this. There is no plans for them upgrading there system and you should leave them if you want the XDA2 or any other phone to run the gprs and mms at the same time.

The O2 stores now use a new billing company the same one for o2 online connections and I got my XDA2 through them and it works mms and gprs fine.

There are loads of billing compaines within o2 carphone warehouse and singlepoint seem to be the worst.

Also please note that o2 direct is normally your billing agent and there really shit when it comes to knowledge on the XDA's.

Us boys in the Aberdeen store know our stuff so if your stuck just pop in past it's probly a fair bit away from everone but its a nice drive up here :-)

Richard

[paul1968uk]

I had the same explaination from O2 after some 6.5 hours on the phone over the course of a week.

I'm a pay monthly customer - they told me the tarrif was incompatible.

After some complaining, one of the guys in the data services dept turned MMS on, and sent an email to the billing dept.

two days later I had a text message saying it was all up and runing.

I have tried it, and it works. I have MMS & GPRS

now if only I could get this bloody SanDisk SD Wifi card to work !!! :(