POS i-Mate won't recieve SMS!

[Amfibius]

After getting a rather angry phone call today from my girlfriend accusing me of not replying her SMS'es, I thought I would investigate it a bit further. I have not received a single SMS for the past four days (which is quite odd for me).

I first tried sending an SMS to myself from my gf's phone. The i-mate just sits there - no indication of anything going on. I then switch the SIM card to my old phone and send myself an SMS again "Test message 2". Surprise surprise, I get the message immediately!

So I know that the problem is with the i-Mate and not the network.

I did a search on these forums which suggested that a hard reset might fix the problem. So I backed everything up using Sprite Backup and do a hard reset, then reinstall everything.

STILL UNABLE TO RECIEVE SMS!

But that is not the end of the story ... the backup process ERASED every contact in my contact book after "H"! And it also erased it on MS Outlook on my desktop!

I am SO ANGRY that I feel like flinging this BASTARD PDA into the wall. I have had nothing but trouble with it since I bought it.

Well on a more sober tone ... any of you know how to fix this problem?

[Amfibius]

After quite a bit of fiddling I think I have isolated the problem.

After a hard reset (and without restoring anything using Sprite Backup), the PDA is able to recieve SMS without any problem.

ONLY when Sprite Backup does a restore do I get a problem with SMS. I then tried uninstalling every program and still could not get any SMS.

I suspect that Sprite Backup might have corrupted a registry setting or a setting in the inbox. Any of you have more clues?

I can post all my registry settings for SMS if that would help. Anyone?

[k_dima]

I have had the same problem after Sprite Backup, and i solved it in 2 steps:
1) make hard reset
2) uncheck e-mail/SMS and Phone Databases before running Sprite Backup restore

[bil]

OK i will solve your problem,

1)make hard reset

2)make backup with Sprite Backup(no install anything)

3)make restore old backup

4)make restore backup(no install anything)
[[ ONLY restore Email ]]

http://www.dcimages.net/gallery/albums/userpics/10081/cap001%7E2.jpg

5)soft reset

I am sure is ok but if you no , try restore Email one or two times

[belial]

the email restore issue is a known bug in the current release of sprite backup, however if you email myself, or support@spritesoftware.com you can get a pre-release of 2.3 which will restore email correctly.

[bil]

Thank you for using our software. The problem that you are experiencing
has been identified and we will be fixing it with the next few weeks. We
currently have a version that has not been released to the public but
fixes this problem. This version is version 2.3 it has some issues that we
will be fixing shortly. This version hasn''t been completely tested and we
are offering very limited support but fix the SMS problem and allow you to
perform basic backup and restore operations. If you wish to use this
version.

I test two times for backup and restore, it perfect!!
http://www.dcimages.net/gallery/albums/userpics/10081/cap004%7E0.jpg http://www.dcimages.net/gallery/albums/userpics/10081/cap005.jpg

Basic mode
http://www.dcimages.net/gallery/albums/userpics/10081/cap001%7E3.jpg

Advanced mode
http://www.dcimages.net/gallery/albums/userpics/10081/cap002%7E1.jpg

[belial]

Pre release is available for download from

http://www.spritesoftware.com/downloads/SpriteBackup23PreRelease.zip

[Amfibius]

Wow! Thanks Sprite software for your response. I did not expect to hear from you on this forum. Thank you also to everyone else who replied.

I can confirm that after I wiped email backup on Sprite the problem went away. I can now recieve SMS'es normally.

I am waiting with keen interest for the full release of v2.3.

[bodstrup]

Thank god for this forum.

I have the same situation. Did a Sprite restore a couple of days ago and have not received any SMS'es since.

I have a new girlfriend and we are going to meet tonight. I SMS'ed her and had no reply. Only when I finally called her, did I realize that she had responded but I did not get the SMS..

grr.. Had it not been for Sprite's response in this forum, I would have uninstalled Sprite and looked elsewhere. I am evaluating Sprite and was ready to buy when this happened.

Waiting for 2.3..

Regards
Michael

[bodstrup]

I tested Version 2.4 - and found two issues:

1. Backup file size increased from 37 to 56 MB for the same data.
2. Warnings about a large number of files not included, despite having 'Stop Processes Before Backup' checked.

Anyone else with similar experience.

For now, I will live with 2.1.3 and use xBackup to handle contacts and appointments - which it does nicely.

Regards
Michael