Up-to-date ActiveSync notifications w/WM2003 & Exchange

[dpanice]

I'm not sure if this is the right topic, or if this belongs in the 'Upgrades' topic, but here it is nonetheless...

First, thanks to all participants of this forum; I have found a wealth of useful info here!!

I recently upgraded my XDA to a "4.00.16 ENG T-Mobile US" ROM cooked at Yorch's kitchen, and everything seems to work great, however, I cannot take advantage of Exchange 2003's "up-to-date" SMS notifications to trigger ActiveSync.

From the research I've done into enabling this functionality, it seems that the ActiveSync app on my XDA does not include the necessary options; specifically, the 'Mobile Schedule' config drop downs are missing the "after new items are received" (or something like that) options. Also, there is supposed to be a "Device Address" text box on the Server tab which allows you to input your SMS address.

Has anyone had any experience with resolving this issue?

Many thanks,
Daniel

[andygee]

Hey Daniel,
I have it working over here. You have to get your PPC syncing with the server first. Once you sync then you should get prompted for syncing only when there are new messages. If you get this and choose yes then it will ask for the mobile address. If everything's upgraded correctly and you have synced one time then you should be able to go into activcesync and also choose this option. The only other thing is make sure in AD that you have your account specified to allow Notifications.

Andy

I'm not sure if this is the right topic, or if this belongs in the 'Upgrades' topic, but here it is nonetheless...

First, thanks to all participants of this forum; I have found a wealth of useful info here!!

I recently upgraded my XDA to a "4.00.16 ENG T-Mobile US" ROM cooked at Yorch's kitchen, and everything seems to work great, however, I cannot take advantage of Exchange 2003's "up-to-date" SMS notifications to trigger ActiveSync.

From the research I've done into enabling this functionality, it seems that the ActiveSync app on my XDA does not include the necessary options; specifically, the 'Mobile Schedule' config drop downs are missing the "after new items are received" (or something like that) options. Also, there is supposed to be a "Device Address" text box on the Server tab which allows you to input your SMS address.

Has anyone had any experience with resolving this issue?

Many thanks,
Daniel

[dpanice]

Hey Daniel,
I have it working over here. You have to get your PPC syncing with the server first. Once you sync then you should get prompted for syncing only when there are new messages. If you get this and choose yes then it will ask for the mobile address. If everything's upgraded correctly and you have synced one time then you should be able to go into activcesync and also choose this option. The only other thing is make sure in AD that you have your account specified to allow Notifications.

Andy

Thanks for the reply, Andy. I can successfully sync manually (or using the 'every 5 min.', etc. scheduled sync), and my account has both user-initiated synchronization and up-to-date notifications enabled, but I never receive a prompt to sync only when there are new messages, nor do those options appear in ActiveSync.

I did not update my Radio Stack...still 6.18; could this functionality be tied to the newer Radio Stack?

If you or anyone else has any other ideas, I would greatly appreciate it!

Regards,
Daniel

[andygee]

In Active Directory, does the user's account have up-to-date notifications enabled? You will need the newer radio stack for it to work 100% correctly as you are supposed to have the always on gprs in order for it to function correctly.

[dpanice]

In Active Directory, does the user's account have up-to-date notifications enabled? You will need the newer radio stack for it to work 100% correctly as you are supposed to have the always on gprs in order for it to function correctly.

Yes, the user's account does have up-to-date notification enabled in AD. I think I understand what you are saying regarding the radio stack, but I believe this would hinder the device's attempt to syncronize after receiving the SMS notification, which it doesn't appear is happening since I can't even set the option to sync when new items arrive...does that sound right?

Regarding the Radio Stack Upgrade, it sounds like it can be far more dangerous than the ROM upgrade, plus there seems to be some uncertainty as to whether or not the official T-Mobile upgrade will work once the Radio Stack has been "unofficially" upgraded...is this correct?

Thanks again for your assistance!!

Daniel

[andygee]

[
Yes, the user's account does have up-to-date notification enabled in AD. I think I understand what you are saying regarding the radio stack, but I believe this would hinder the device's attempt to syncronize after receiving the SMS notification, which it doesn't appear is happening since I can't even set the option to sync when new items arrive...does that sound right?

Regarding the Radio Stack Upgrade, it sounds like it can be far more dangerous than the ROM upgrade, plus there seems to be some uncertainty as to whether or not the official T-Mobile upgrade will work once the Radio Stack has been "unofficially" upgraded...is this correct?

Thanks again for your assistance!!

Daniel

Yeah there is some uncertainty but I'm sure when it comes out that there will be someone to figure out how to to it. No it won't hinder it. What is puzzling me is that you don't even have the option to set it to update email upon new emails. You should have an option in there for it once you sync with the Exchange 2003 box. Have you sync'ed wirelessly or are you doing all this via a sync cable?

[dpanice]

Yeah there is some uncertainty but I'm sure when it comes out that there will be someone to figure out how to to it. No it won't hinder it. What is puzzling me is that you don't even have the option to set it to update email upon new emails. You should have an option in there for it once you sync with the Exchange 2003 box. Have you sync'ed wirelessly or are you doing all this via a sync cable?

That's what is puzzling me, too...

I can sync with the server both wirelessly and via the sync cable.

I've also gone over the Exchange Deployment guides to make sure everything is set up properly on my Exchange server & my ISA (firewall) server, and everything appears to be correct.

Thanks again,
Daniel

[andygee]

Are you connecting directly to the exchange server or are you going through a front-end exchange server? And you still don't have on the schedule tab a when new messages arrive? What version of activesync are you using when syncing via cable? Is it 3.7 or greater?

[dpanice]

Are you connecting directly to the exchange server or are you going through a front-end exchange server? And you still don't have on the schedule tab a when new messages arrive? What version of activesync are you using when syncing via cable? Is it 3.7 or greater?

I am connecting directly to the Exchange server (with IIS installed), and I still don't have the "when new items arrive" option on the schedule tab, nor the "Device Address" text box.

I am using ActiveSync 3.7.1...I just downloaded it again from MS yesterday, just in case, and re-installed it, but it made no difference.

Thanks,
Daniel

[andygee]

Any errors in the event log on the exchange server? I would go into system manager and change the logging level on the msexchangeactivesync stuff to log maximum. Then sync again and see what it logs.

[dpanice]

Any errors in the event log on the exchange server? I would go into system manager and change the logging level on the msexchangeactivesync stuff to log maximum. Then sync again and see what it logs.

Unfortunately, I've already tried that. The only messages being logged on the server are:

Microsoft Exchange ActiveSync has been loaded: Process ID: [1720].

OMA Categorizer succesfully initialized.

And those are after a re-boot. Nothing logs when I synchronize successfully after initiating the sync from my XDA.

Thanks for your help; I really do appreciate it...any more ideas are welcome!!

Regards,
Daniel

[Scrappy]

I also had this issue and could not get it to work. Microsoft support told me that auto notification of emails required a smartphone and just having Exchange 2003 and Mobile 2003 would not do it.

[andygee]

Well I have Mobile 2003 and Exchange 2003 and it will work. I'm checking to see if I can find anymore options that would keep you from getting the phone to do like it's supposed to with exchange 2003.

[Scrappy]

Well I have Mobile 2003 and Exchange 2003 and it will work. I'm checking to see if I can find anymore options that would keep you from getting the phone to do like it's supposed to with exchange 2003.

Ok, that's fair. It won't be the first time Microsoft support is wrong! :wink:

If you can figure out anything, please let me know.

[andygee]

Well I have Mobile 2003 and Exchange 2003 and it will work. I'm checking to see if I can find anymore options that would keep you from getting the phone to do like it's supposed to with exchange 2003.

Ok, that's fair. It won't be the first time Microsoft support is wrong! :wink:

If you can figure out anything, please let me know.

Are you having the same exact problem? That your's isn't allowing you to receive notifications?

Andy

[Scrappy]

That is correct. I had Microsoft walk through my setup and verify all settings and I couldn't get notifications. After working on the problem for over two weeks with three developers from Microsoft they determined that the current code only supported the smartphones. I currently have all XDA's setup to auto synchronize with the server every 15 minutes since I don't have auto notification working.

[Trub]

I have the option "When new items arrive" as well. I'm using the 4.0.1 ROM with the lastest TMobile RS 6.24.01. I also just updated a friend brand new XDA to the 4.0.1 ROM but left his RS @ 6.18. When setting up his schedule I noticed that the "When new items arrive" option was not there, so I sync'ed and the options were there. Maybe the difference is in the different ROM versions?

[dpanice]

I've got a rather unusual update on this issue. While attempting to get the up-to-date notification working with my XDA & my Exchange server, I was also getting set up with an Exchange hosting service (because I am tired of administering my own server).

I'm still waiting for them to enable my mobile access, but meanwhile I started to attempt to connect from my XDA anyway. While I haven't been able to successfully connect to the new server, this attempt did make the missing options appear in ActiveSync on my XDA. Tonight, I switched back to my own server, and now (with no server changes, mind you), the options are still there & my up-to-date notifications are working!!

The only thing that I can think of that might have caused this issue is my ISA Server. When I synched with the Exchange server for the 1st time, a required registry entry on the ISA Server to enable up-to-date notifications had not been created. After researching the issue, I added the entry and bounced both the ISA Server & the Exchange Server. Of course, the missing options still did not appear in ActiveSync, so my guess is that maybe something was cached from my initial synchronization that didn't reset until I attempted to connect to a different server.

Thanks to everyone for your suggestions and input; it is greatly appreciated.

Now if someone can tell me where to get that 4.0.1 ROM, I'll be set... :lol:

Regards,
Daniel

[jeffxyz12]

Hi,

unfortunately I didn't notice this thread before, I had the same problem.

After several hours of research I got the problem solved by totally deactivating Exchange Server synchronization, deleting all the sync folders in the Exchange store (via WebDAV), deleting the old and creating a new partnership with ActiveSync and activating server snyc then again.

Don't know which of these actions corrected the problem but there seems to be a bug in Exchange that it doesn't update the Up-To-Date-Notification settings correctly (without newly setting up the synchronization).

Best,

jeff

[Trub]

Hi,

unfortunately I didn't notice this thread before, I had the same problem.

After several hours of research I got the problem solved by totally deactivating Exchange Server synchronization, deleting all the sync folders in the Exchange store (via WebDAV), deleting the old and creating a new partnership with ActiveSync and activating server snyc then again.

Don't know which of these actions corrected the problem but there seems to be a bug in Exchange that it doesn't update the Up-To-Date-Notification settings correctly (without newly setting up the synchronization).

Best,

jeff

I'm having a problem with messages not being sent to my phone, the reason, I think, is I did a hard reset on my device and the partnership between my phone and my Exchange server is screwed up. Can you describe to me the exact process you used?

[Mikkel]

Hi,

unfortunately I didn't notice this thread before, I had the same problem.

After several hours of research I got the problem solved by totally deactivating Exchange Server synchronization, deleting all the sync folders in the Exchange store (via WebDAV), deleting the old and creating a new partnership with ActiveSync and activating server snyc then again.

Don't know which of these actions corrected the problem but there seems to be a bug in Exchange that it doesn't update the Up-To-Date-Notification settings correctly (without newly setting up the synchronization).

Best,

jeff

I'm having a problem with messages not being sent to my phone, the reason, I think, is I did a hard reset on my device and the partnership between my phone and my Exchange server is screwed up. Can you describe to me the exact process you used?

I have used this MS KB article to troubleshoot my Exchnage 2003 + iMate PPC combination:

http://support.microsoft.com/default.aspx?kbid=822176&product=exch2003

Using the procedure described here I am able to determine that the SMS notification message leaves my exchange server to the correct email address (myphonenumber@tmomail.net) but my device just never syncs. Manual sync over the air works just fine, and regualr SMS messages to my device also works really well.

My iMate PPC is not oficially supported my MS for this so I'm thinking that might be the reason.

[Mikkel]

Hi,

unfortunately I didn't notice this thread before, I had the same problem.

After several hours of research I got the problem solved by totally deactivating Exchange Server synchronization, deleting all the sync folders in the Exchange store (via WebDAV), deleting the old and creating a new partnership with ActiveSync and activating server snyc then again.

Don't know which of these actions corrected the problem but there seems to be a bug in Exchange that it doesn't update the Up-To-Date-Notification settings correctly (without newly setting up the synchronization).

Best,

jeff

I'm having a problem with messages not being sent to my phone, the reason, I think, is I did a hard reset on my device and the partnership between my phone and my Exchange server is screwed up. Can you describe to me the exact process you used?

I have used this MS KB article to troubleshoot my Exchnage 2003 + iMate PPC combination:

http://support.microsoft.com/default.aspx?kbid=822176&product=exch2003

Using the procedure described here I am able to determine that the SMS notification message leaves my exchange server to the correct email address (myphonenumber@tmomail.net) but my device just never syncs. Manual sync over the air works just fine, and regualr SMS messages to my device also works really well.

My iMate PPC is not oficially supported my MS for this so I'm thinking that might be the reason.

Update: I captured a packet trace of the outgoing SMTP mail that is supposed to go to my iMate to trigger the sync. It appears that the email does not have a sender address and therefore is getting dropped by T-Mo's mail server. Does anyone know how to force Exchnage 2003 OMA to have a sender address?