*@@&%$ onestopphoneshop

[Loony]

Ordered my XDA 2 from the above.... 3 weeks ago

£119.99 and on o2 200

still hadn't arrived today, so I rang them.......

They had cancelled my order :evil:
and now want to charge me

£139.99 and 02 400.......... :evil: :evil:

So on principle I went somewhere else...........

so hopefully within the week........!!!! :lol:


(sorry to start on a rant, I'm usually quite fun!)

[mark.peters]

Hi Loony

I think that OneStop have made a mistake on their O2 tarriffs ..

The XDA II Is now listed (as you said) at £139.99 with O2 400 - monthly charge £30 per month

However the O2 website states that O2 400 is £45 per month. £30 per month is the equivalent price for the old advert which was O2 200 ....

So I wonder what you do get for £139.99 ? O2 400 or O2 200 ....

[Shadamehr]

Neither - its the current O2 Double Up promotion.

400 minutes, and 100 texts for the first 4 months, then it reverts back to 200 minutes and 50 texts thereafter, and if you'll forgive me saying, it says so quite clearly on the Onestop site.

As an Olive Branch (only joking mates), what I can say is that Onestop are going against the grain, in that I once ordered a 7250 from them, and waited two months, not through them, but delays in Nokia just actually launching it.

By the time it was in, the price had dropped.

But Onestop insisted the price chargeable was at the point of order.

So I would put this to them, and point out that if the price drops, Onestop can and DO insist that customers pay the price when ordered, as this is what rules. So they should not have cancelled your order for no reason at all, and they price you pay should be the price at your original order.

Having said all this, the extra 800 texts would amount to some £80 so you are still saving in the long run, never mind the voice calls - I think they have re-rationalised their handset prices since moving from Singlepoint (rubbish) to O2 themselves as the Service Provider. O2 being a far better SP than Singlepoint, but NOT subsidising the handsets to the same degree...

[Loony]

Hi Loony

I think that OneStop have made a mistake on their O2 tarriffs ..

The XDA II Is now listed (as you said) at £139.99 with O2 400 - monthly charge £30 per month

....

agreed... this is their current 'deal'


But the 'deal' I signed up for was £119.99 O2 200 +50 sms (@£25 month rental) + free year insurance, +free car hands free kit.... (pre mid march)

But due to a B@lls up by them, I never got it, and they now refuse to honor that deal.... wanting me to pay for more expensive one instead :evil:


Told them to Stuff it (in principle) and have gone to another company at £139.99 on O2 200 +200 free net mins +50sms each month + insurance and car kit..!!!
:)


Looking forward to playing with new toy (48 hours they quoted!!)

The Palm 3c is beginning to show its age..!!! :wink:

[Shadamehr]

Fair comment mate - but two things...

Where was O2 200 50 SMS EVER £25 a month. No where I have ever seen, and trust me implicitly - this includes Onestop. This tariff has ALWAYS been £30 a month

Secondly, I appreciate your principals, but you have now cut your nose of to spite your face.

Becuase you are now paying the same amount for 200 mins and 100 texts, as you could have at Onestop for 400 mins for the first four months - or in simple terms, losing out on some whopping 800 free anytime, any network minutes. And that's a lot of money's worth...

But fair do matey.

[Loony]

Fair comment mate - but two things...

Where was O2 200 50 SMS EVER £25 a month. No where I have ever seen, and trust me implicitly - this includes Onestop. This tariff has ALWAYS been £30 a month Okey Dokey!

Secondly, I appreciate your principals, but you have now cut your nose of to spite your face. I don't flip very often, but when I do......... :oops:

Becuase you are now paying the same amount for 200 mins and 100 texts, as you could have at Onestop for 400 mins for the first four months - or in simple terms, losing out on some whopping 800 free anytime, any network minutes. And that's a lot of money's worth...

But fair do matey...agreed.......

Just got the feeling they cancelled me on purpose just to make me re-apply for the new rate........

I made my bed etc...........


They don't call me Loony for nothing. :roll: :lol: :lol: :lol:

[XDA-II]

Yup the cheeky onestop bastids did that to me too. I had ordered it just before they changed the price and status said awaiting stock. 4 days later it had changed to cancelled!. I emailed them to say WTF, and they said they had emailed me 3 times asking for 2 proofs of ID as i'd had a phone less than 3 months form them before.
I didn't get this email, and they said as i hadn't replied within three days they cancel the order. I said you didn't really make much effort to contact me, they said what did you espect us to do. I replied well you have my email, mobile number home number home address!
3 days to reply to an email or they cancel your order, bollox if you ask me

I reckon its a case of offer went up lets screw people. I wont deal with them again, they are a bunch of 'coporate bankers'

it is a bit like cutting off your nose to spite your face, but its fucking them up the arse too losing customers. I'd never recommend them now over the attitude and way they treated me.

[Loony]

and they said they had emailed me 3 times asking for 2 proofs of ID .
Same here.........

and I KNOW they were lying, as I had kept ALL my emails scince early march...........

Yes even the spam.!!!

[cruisin-thru]

I have said this before but its worth repeating, O2 has no customer service, the whole system is set up in favour of O2, O2 comes first, last and any point in between. A bunch of faceless bastards that wouldnt piss on you if you were on fire. Their online service is a joke, great prices but anything go wrong and the best you can hope for is a solicitors/debt agency letter telling you to pay up or go to court.

[Shadamehr]

Let me be absolutely, and abundantly clear...

Anyone and their pet goldfish can tell you two simple things...
1)Onestop Customer Service is the pits.
2)Singlepoint customer service is the pits.

The world and his oyster however, can also tell you that this never stopped thousands of people taking out a new handset with onestop, and at that time, with sh*tty singlepoine as the <lack of>service provider.

Why? Cos they weren't bothered about Customer Service (if they were, they were mad or disillusional), and they weren't even really too bothered about the tariffs even.

The reason they did it (at least I hope this is why so many sensible people took such a course of action), is because they were generally after the latest handsets at the very cheapest possible accumulative price.

And this, and this alone, was the ONLY thing onestop had to their credit.

So in short, if you want that nice new handset at what is usually the cheapest possible way of ever owning it, then you go to onestop. But you NEVER EVER expect it to be plain sailing getting it,or an easy time, or stress free - cos Onestop are just not capable of that.

At the end of the day though, you need to go into it with your eyes open, and be realistic.

You don't EVER order from Onestop on the basis of service. The ONLY consideration is price.

And if service plays too much of a part for you, then you don't go to onestop.

This post is not to complain at anyone - far from. Just to remind all and sundry that you pays your money, you takes your choice.

And if you don't like the choice, then you don't pays your money to onestop folks, because service is a none starter with them.

[ajfoster]

not to rub salt into the wound but onestop honored its £199.99 price for me. Still had to wait a whopping 4 weeks delievery though!

[ajfoster]

not to rub salt into the wound but onestop honored its £119.99 price for me. Still had to wait a whopping 4 weeks delievery though!

[clublander]

I ordered a XDA 2 from them on the 18 of march, at £119 on o2 200.

After many phone calls asking why they had taken my money ages ago, but still no phone, it did arrive, 3 weeks later.

There is a single dead pixel on the screen. So i phoned up a couple of times to let them know I wanted it replaced, and as I was heading over to Crewe - I would personally deliver it to swap it.

This was accepted and I drove over. When I arrived I dealt with the most arrogant tw*t I've ever come across. He took the phone and said he would check if they were in stock (I had asked them to keep one, as I would definately be coming that day).

He then came back saying they dont seem the phone as faulty and thats the end of it. I can prove beyond doubt, that he did not even take the phone from the box.

This leads me to suggest they just didnt have any in stock. He was rude arrogant, and a total wa**er basically.

Any ideas what I can do before I talk to trading standards or possibly lawyers?

[Shadamehr]

My advice - quickly find (or 'create' ) another fault with it - pulling the power half way through a ROM upgrade might be a good one.

Why?

Because one dead pixel is perfectly within spec.

I'm looking for the specific page in the manual that mentions acceptance levels, and what colours they are etc. As soon as I find it, I'll mention it here.

But one dead pixel is acceptable, so start thinking about Plan B.

[Shadamehr]

Mmm - can't find it now in the manual, but it went into detail as to what colours were touching each other, what dead pixel specs were, etc etc.

I wonder if I was reading it from the website or something.

Nevertheless, one dead pixel is within acceptable limits.

[clublander]

so basically.... theres a dead pixel (that i can clearly see), but it isnt faulty? doesnt seem fair but hey :(

hmm.

well plan b, is go on O2 Insure Gold (which correct me if im wrong, is virtually the same as Orange Care), and a month later ask for a replacement.

[Shadamehr]

so basically.... theres a dead pixel (that i can clearly see), but it isnt faulty? doesnt seem fair but hey :(

hmm.

well plan b, is go on O2 Insure Gold (which correct me if im wrong, is virtually the same as Orange Care), and a month later ask for a replacement.

Only if you do what I told you already, and create another fault.

Otherwise, you aren't quite getting it mate.

As much as i would see it as a fault too, one dead pixel is NOT accepted as a fault.

So all the insurance in the world ain't gonna help, of you are only using THIS as the fault.

You need to 'find' another fault (and I suggested a great one) - though I accept no responsibility however.

And if you do that, then insurance wouldn't even be needed.

[XDA-II]

Its the same with TFT-LCD monitors, there can be a certain percentage of dead pixels and its acceptable. Its still acceptable if its dead smack bang in the middle of the screen as long as it isn't over the stated number.

Thats no good to the user that has to stare at it all day.

Another fault is great, but be careful, as if they find you've made the fault, you'll be liable. Better fault would be to say that the screen keeps fading intermittently or something. Then if the test it, you can say well it was intermittent!

Careful with the insurance tho, don't you have to pay the first £50?

With OSPS, if the fault is within 28 days, then they have to replace with a new one. After that time, the unit is sent back for repair