XDA II: Phone not working anymore and where to repair in US?

[graah]

Not quite sure what the issue is with this one. Back in the beginning of the year my XDA II fell from waist height when the carry case snap popped open (notebook bag brush across the front catching on the flap). The only noticeable problem after that was that the power button no longer works, so I have to power it on by pressing the phone or address book buttons etc.

About a month and a half after that incident the phone suddenly just stopped getting signal. I was using the standard shipping firmware with a few apps. Soft reset, hard reset both failed to fix the issue, the phone simply will not pick up the network. Interestingly enough if I play with the phone settings and go through the process of manually selecting a network the phone WILL pick up available networks in the area (this kills my idea that the GSM radio failed altogether). For now I've had to switch back to a junk phone as I've been unable to figure this one out. Anyone have any ideas on this one? I'm using T-Mobile for a service provider and I'm based out of California.

Also, does anyone know of a place that can do diagnostic/repairs here in the U.S.? So far my searches have come up empty.

Thanks in advance.

[WeatherB]

Give this a try:

Reflash the phone with any version of ROM and it should start working fine again. I think the problem is that you're radio firmware somehow got corrupt.

[graah]

Ok, guess I'll have to give it a try. I've been avoiding trying the slightly riskier stuff as I got this thing via an independant third party, so warranty/support are iffy.

Is there a general release ROM that I should be looking for (using T-Mo in U.S.)? Or should I look to cooking my own (which I'd rather not)?

[WeatherB]

You can try upgrading the ROM with the same branded one. That shouldn't void the warranty.

I.e. If you've got an O2 device, get the new O2 ROM

[NeoCole]

I have had a simular problem with hard locking. Finally my phone quit working all together. I went into boot loader mode and flashed it. It's like having a new phone again. So yeah.. I think the ROM's can get corrupt.

Brandon

[graah]

NeoCole: Looks like you are using T-Mo in the U.S. Mind if I asked what you flashed yours with? Did you use a specific ROM, Radio Stack version etc.?

I'm running an unlocked i-mate (contradictory to my subj title, I know).

[WeatherB]

Flash it with the T-mobile 1.72 ROM

[NeoCole]

Well.. I flashed it with the IMATE 1.72 ROM and used most of it's extended ROM. I used the battery Meeter from the Qtek extended rom. I built most of my extended ROM Myself.

I look at T-Mobile's Beta 1.72 ROM like I look at Windows ME. Both should have never happend. I can't count how many times I had a hard reset with the T-Mobile ROM. I'm not sure if it was a combination of the programs I was useing or not. I saw a post that said SBP was possibly causing the problem. So I quit using SBP products. Later I still had to HARD RESET from time to time. Now that I'm running differently, My device has never been so smooth.

Let me know if this helps,

Brandon

[graah]

Looks like I'm pretty much screwed. Without a working power button I can't do a hard reset into bootloader mode. When I try using a utility app that allows me to do a hard reset I can't hold down the jog dial at the same time. Good times.

*edit: yeah, that would be 'can't' hold down the jog dial.

[Pope]

You don't need to boot into the bootload to perform an upgrade... the upgrade software takes care of everything for you (except the hard reset at the end)

[WeatherB]

All you need to do is sync through Activesync and then run the upgrade program.

[BRosenow]

I would (and have!) flash the imate 1.72 ROM. It is very stable for me and HAS improved the battery life of my imate.

As stated above, just start the flash process and it will put the device into bootloader mode and perform the flash. It will need a HR at the end, but since your power button is not working, maybe you could remove the battery, slide the red slide/switch back into place for a few seconds as if the battery were there, then slide it back, put in the battery, slide it back into place and press one of the puttons to turn it on.

Hey . . . it might just work!

[graah]

imate 1.72 ROM did the trick. After I actually READ all the posts regarding the ROM I realized it came with an installer and got that done. So far so good. Now if I could only find my missing tomtom 3 cd key that went MIA during my last move :(

[BRosenow]

Hey, that's fabulous! Welcome back to the world of convergence.