Robson
27th August 2004, 09:00 AM
To anyone working or is affiliated with both sites; I mean no offense. To my fellow xda-ers; this serves as a reminder and a warning as to how unprofessional people running websites can be. Here's what happened:
August 23, 2004 (Monday)
– I purchased software (Pocket Tablet) from Pocket Gear, I then received the electronic receipt
–As per my previous transactions; Standard Operating Procedure is after you receive the electronic receipt you will receive another email with the Registration Code
–Normally the email with the Registration Code follows no later than 24 hours
August 24, 2004 (Tuesday)
-No emails were sent regarding the registration code
-I sent an email requesting for the Registration Code to be sent
-No response from either Pocket Gear or Entisoft
August 25, 2004 (Wednesday)
-No emails were sent regarding the registration code
-I sent an email requesting for the Registration Code to be sent
-No response from either Pocket Gear or Entisoft (Pocket Tablet Developer)
August 26, 2004 (Thursday)
-I received an email from Mr. Callie (Entisoft) and he said that he did not receive any sales verification from Pocket Gear (where I bought the software)
-He also said to simply get my money back and buy it from another website and I quote: "I have not received a sales verification from Pocket Gear. Ask for you money back and buy it from Handango."
August 27, 2004 (Friday)
-Received an email from the online Pocket Gear support message I sent last August 24; saying that if I still did not receive any reply from the developer I would be refunded
-Received another email from Pocket Gear saying that the developer has been contacted and that the Registration Code will be sent
-Still no emails from the Developer regarding my Registration Code
With that; I'm working with our AMEX Customer Service here in Thailand to have the transaction cancelled (had to send 8 kinds of documents!). I don't really know about your experiences with Pocket Gear but for me I have officially stopped browsing their site. Again, no offense meant to anyone affiliated with either websites and to the others please be warned accordingly as to what you may go through in the future.
Robson
August 23, 2004 (Monday)
– I purchased software (Pocket Tablet) from Pocket Gear, I then received the electronic receipt
–As per my previous transactions; Standard Operating Procedure is after you receive the electronic receipt you will receive another email with the Registration Code
–Normally the email with the Registration Code follows no later than 24 hours
August 24, 2004 (Tuesday)
-No emails were sent regarding the registration code
-I sent an email requesting for the Registration Code to be sent
-No response from either Pocket Gear or Entisoft
August 25, 2004 (Wednesday)
-No emails were sent regarding the registration code
-I sent an email requesting for the Registration Code to be sent
-No response from either Pocket Gear or Entisoft (Pocket Tablet Developer)
August 26, 2004 (Thursday)
-I received an email from Mr. Callie (Entisoft) and he said that he did not receive any sales verification from Pocket Gear (where I bought the software)
-He also said to simply get my money back and buy it from another website and I quote: "I have not received a sales verification from Pocket Gear. Ask for you money back and buy it from Handango."
August 27, 2004 (Friday)
-Received an email from the online Pocket Gear support message I sent last August 24; saying that if I still did not receive any reply from the developer I would be refunded
-Received another email from Pocket Gear saying that the developer has been contacted and that the Registration Code will be sent
-Still no emails from the Developer regarding my Registration Code
With that; I'm working with our AMEX Customer Service here in Thailand to have the transaction cancelled (had to send 8 kinds of documents!). I don't really know about your experiences with Pocket Gear but for me I have officially stopped browsing their site. Again, no offense meant to anyone affiliated with either websites and to the others please be warned accordingly as to what you may go through in the future.
Robson