Help - one GPRS call cost me EUR280 ???

[thebrawler]

I got an XDAII in mid May (birthday present from my wife) and did not receive a bill until end June.

When I saw the first bill there was a GPRS call at 9.37am on a Sunday morning where I apparently downloaded 56MB of data ?. I cannot account for this and have repeatedly queried it. It has costed me EUR 231 plus VAT. which I am still querying with O2.

Can anyone help / clarify how this could or might have happened:
- I always turn off internet explorer after using it.
- I did not download any games, ringtones, video clips
- I was conscious of the cost of using the internet on GPRS so did not tend to stay on long.
- The most any another GPRS call cost me was EUR9.00. (which is expensive enough).
- 56 MB must be the equivalent of 100's of webpages and would have taken hours ? to down load

Could I have downloaded some sort of virus or could there have been some sort of program which downloaded itself. It was only a once off.

It is driving me mad and I am afraid to go near the internet XDA.

Can anyone shed any light on this for me and if so can I do aything with O2.

Thanks.

[Andrew Farrell]

Hello,

Did you just semi-close (minimise with the 'X') I.E (Internet Explorer) .? or did you shut it down in the 'Running Program List' under 'Memory Settings'?

I made that mistake when I went to www.XE.com (live Foreign exchange rates), I just minimised it, turned off GPRS and left it on the kitchen table.

I went back to it 2 hrs later and it racked up €9 of GPRS!!!!!!!!!!!

XE.com refreshes itself every 30 seconds or there abouts, so it reconnected my XDA2 to GPRS!!!

So, if you left the IE on a site that refreshes itself frequently it will consume a lot of GPRS!!!!

Hope that helps

Andrew

[Carlos]

E-mail could be another source of problems like this. Company VPN...would keep sending data constantly.

I guess I'm glad I have unlimited data...130MB downloaded so far this billing period!

[thebrawler]

Thanks for your replies Folks.

I think i just mininised/closed the screen by tapping the x - I thought that this closed the internet explorer. Obviously not.

I am glad to say that after three disputed claims (and being barred from making calls three times, despite paying all the other bill charges), O2 have credited my account to the value of the call, apologised for cutting me off three times and said that it was probably 'streamer' software which constnalty downloads updates weather, business, etc,. They restored my faith in O2 customer service. However, I will be slow to use the internet on my XDAII and will be sticking to Broadband which I have just connected up to.

It just shows - you should always query bills and not accept it even when they tell you that you are wrong :D