cellhead
19th September 2004, 06:38 AM
Question Reference #<DELETED>
Subject: Products And Services.T-MobileInternet
Topic: Products and Services
T-Mobile Internet
Submitted: 09/14/2004 10:32 PM
Last Updated: 09/18/2004 10:21 PM
Status: Updated
Discussion Thread
Customer 09/18/2004 10:21 PM
Saturday night, still broken. Surely there is something you can do to
help me with this problem? I "should" receive a confirmation message
that my email configured correctly, but of course I don't. Is there
anyone there who can walk over to whatever server is causing the
problem, reboot it, and see if that fixes it? I am starting to wonder if
I made the right choice to use T-Mobile. I guess I'm stuck with you for
the rest of my service agreement, but I can tell you this isn't going to
be a happy relationship if this issue isn't fixed in some way.
If you can't figure out how to fix the problem with your server, could
you AT LEAST ask your network people to unblock port 25 so I can use a
different SMTP server for outgoing mail? Then at least I'm getting some
fraction of the service I'm paying for. Right now the email portion of
your service is useless.
WHO DO I NEED TO TALK TO FOR THIS TO BE ADDRESSED? Your phone reps keep
saying I "get more" with t-mobile, but all I'm getting more of right now
is frustration and unresponsiveness.
Customer 09/16/2004 01:56 PM
Getting desperate, I tried configuring email from a different computer
running a different windows version and downloaded the SMC client, your
server was still unable to detect that the client was running.
Please, I would like some kind of idea as to how to fix this, it's
important that I am able to get my mail when I am away from the office,
I have a trip coming up this weekend and now there is no way to access
my email remotely! please?
Customer 09/16/2004 10:37 AM
when I double click on the smc client icon in the systray and click
'ok' it makes an error message that says "tmpwpcli.exe has generated
errors and will be closed by windows. You will need to restart the
program". But there is nothing in the event log about it.
Customer 09/16/2004 09:55 AM
Still trying to configure email. I uninstalled the SMC, logged into My-
Tmobile, went to the email setup, downloaded the SMC client, clicked
next and I still get the error "Error communicating with teh SMC client.
Please ensure client is downloaded to your PC and is running properly."
So there is something still wrong, how do I fix it please?
Customer 09/15/2004 07:35 PM
Tried that, also called support and after being escalated the technical
person said your server seems to be having a problem. Still down as of
6:30 pm Pacific time on Wednesday. Hope you can fix this soon as I'll
need to be able to access email when I'm out of the office. Ticket #
321762
Response (Andrea A.) 09/15/2004 04:22 PM
Dear Customer,
Thank you for taking the time to contact T-Mobile. Here are the step-by-
step instructions on how to configure your email on T-Mobile.com.
1) Log into your T-Mobile.com account from a pc
2) Click the "My Email" link
3) Click the =3FSetup" link
4) Click the "Add New Mailbox" Link
5) Enter the email address and password associated with the email
account you wish to access.
6) Click "next"
7) Enter any additional information required then click "next"
8) You should receive a confirmation message stating your email account
was configured successfully. Please keep in mind that you can only
configure pop3, IMAP, Outlook, or corporate email (Only using T-Zones
Pro). You cannot configure mailboxes such as Hotmail or AOL email
accounts. If you have any other comments, questions or concerns, please
feel free to contact us at anytime.
Thank you for choosing T-Mobile
Sincerely,
T-Mobile USA, Inc.
Andrea
Technical Services
Customer 09/14/2004 10:32 PM
Tmobile secure email connector says the mail server it is configured to
contact does not appear to be a valid mail server.When I log into the T-
Mobile web site and click"My email"I go to a blank page and nothing
happens.When I try to retrieve mail from my PocketPC Phone, I get an
error saying"mail cannot be downloaded".I also received an SMS this
afternoon that my mail account had to be fixed somehow but the message
was cut off and I was unable to find out what was neededWhat am I doing
wrong this time???
Subject: Products And Services.T-MobileInternet
Topic: Products and Services
T-Mobile Internet
Submitted: 09/14/2004 10:32 PM
Last Updated: 09/18/2004 10:21 PM
Status: Updated
Discussion Thread
Customer 09/18/2004 10:21 PM
Saturday night, still broken. Surely there is something you can do to
help me with this problem? I "should" receive a confirmation message
that my email configured correctly, but of course I don't. Is there
anyone there who can walk over to whatever server is causing the
problem, reboot it, and see if that fixes it? I am starting to wonder if
I made the right choice to use T-Mobile. I guess I'm stuck with you for
the rest of my service agreement, but I can tell you this isn't going to
be a happy relationship if this issue isn't fixed in some way.
If you can't figure out how to fix the problem with your server, could
you AT LEAST ask your network people to unblock port 25 so I can use a
different SMTP server for outgoing mail? Then at least I'm getting some
fraction of the service I'm paying for. Right now the email portion of
your service is useless.
WHO DO I NEED TO TALK TO FOR THIS TO BE ADDRESSED? Your phone reps keep
saying I "get more" with t-mobile, but all I'm getting more of right now
is frustration and unresponsiveness.
Customer 09/16/2004 01:56 PM
Getting desperate, I tried configuring email from a different computer
running a different windows version and downloaded the SMC client, your
server was still unable to detect that the client was running.
Please, I would like some kind of idea as to how to fix this, it's
important that I am able to get my mail when I am away from the office,
I have a trip coming up this weekend and now there is no way to access
my email remotely! please?
Customer 09/16/2004 10:37 AM
when I double click on the smc client icon in the systray and click
'ok' it makes an error message that says "tmpwpcli.exe has generated
errors and will be closed by windows. You will need to restart the
program". But there is nothing in the event log about it.
Customer 09/16/2004 09:55 AM
Still trying to configure email. I uninstalled the SMC, logged into My-
Tmobile, went to the email setup, downloaded the SMC client, clicked
next and I still get the error "Error communicating with teh SMC client.
Please ensure client is downloaded to your PC and is running properly."
So there is something still wrong, how do I fix it please?
Customer 09/15/2004 07:35 PM
Tried that, also called support and after being escalated the technical
person said your server seems to be having a problem. Still down as of
6:30 pm Pacific time on Wednesday. Hope you can fix this soon as I'll
need to be able to access email when I'm out of the office. Ticket #
321762
Response (Andrea A.) 09/15/2004 04:22 PM
Dear Customer,
Thank you for taking the time to contact T-Mobile. Here are the step-by-
step instructions on how to configure your email on T-Mobile.com.
1) Log into your T-Mobile.com account from a pc
2) Click the "My Email" link
3) Click the =3FSetup" link
4) Click the "Add New Mailbox" Link
5) Enter the email address and password associated with the email
account you wish to access.
6) Click "next"
7) Enter any additional information required then click "next"
8) You should receive a confirmation message stating your email account
was configured successfully. Please keep in mind that you can only
configure pop3, IMAP, Outlook, or corporate email (Only using T-Zones
Pro). You cannot configure mailboxes such as Hotmail or AOL email
accounts. If you have any other comments, questions or concerns, please
feel free to contact us at anytime.
Thank you for choosing T-Mobile
Sincerely,
T-Mobile USA, Inc.
Andrea
Technical Services
Customer 09/14/2004 10:32 PM
Tmobile secure email connector says the mail server it is configured to
contact does not appear to be a valid mail server.When I log into the T-
Mobile web site and click"My email"I go to a blank page and nothing
happens.When I try to retrieve mail from my PocketPC Phone, I get an
error saying"mail cannot be downloaded".I also received an SMS this
afternoon that my mail account had to be fixed somehow but the message
was cut off and I was unable to find out what was neededWhat am I doing
wrong this time???