XDA II Coma like state

[dazza8082]

Right guys and girls, this "coma" stuff is driving me MAD!!!!!!!!!
okie the latest example is last night i put the XDA on charge not in the cradle as usual as i was not at home, but that seems to make no difference, anyhow i turn the screen off by pushing the power button (top left) yellow light turns on and begins to charge, next morning i pick up the device to use it and nothing.....not a sausage, dead as a doe-doe.

Im not able to power it on, im not able to "wake it up" with a call to it, buttons do not work at all, screen is dead, the yellow light stays on even when charger not connected, however it turns of several hours later.

Ok at this point in the past the only way to fix this was to hard-reset it, which is a royal pain in the arse as you all know, and lost all my info i worked on, on that last trip.

Except this time, it really is dead, Hard-reset dont work, removing the main battery and letter the internal one take the hit dont work, verious combos of reset, hard-reset, with and without battery. nothing

nope, this time it seems totally screwed, anyone have any ideas

O2 is going to get an angery phone call, as soon as there tech support peeps goes back to work after the weekend, they said originally it was just a glitch and i was to update my software (rom). Some damn glitch!

Anyhow in a bid to remain slightly more sain than i will be i was hoping that some of you guys have had a problem like this or even better know how to fix it

How you can help

Regards

Darren

[Rudegar]

O2 is going to get an angery phone call, as soon as there tech support peeps goes back to work after the weekend, they said originally it was just a glitch and i was to update my software (rom). Some damn glitch!

well maybe your phone is just broken

being angry at o2 will not help anything they dont make the hardware they dont make the software they just sell the device

[dazza8082]

Hum, intresting, before i start, O2 is to blame, in the world of retail and more importantly sales contracts, they are my first and direct point of call, in law, when i give them cash and they except it, they are entering in a contract which sticks them in the position to be blamed, however it is not about blame, its about getting somthing done about it, and they are the people who pull the stings, i do understand that they do not make these devices but thats not the point.

16 year old kids may be a bit put out when there phone stops working, however those who need there phone / PDA to work have more issues when things go wrong.

Whats more intresting is that 1 hour ago, the phone unexpectedly turned on by its self, although not surprisingly, all the data was lost. It seems to of woke its self up when the last remaints of power in the internal battery was about to die, to tell me this information.

Whilest i cant conferm this, if the others who have had this problem before
were to leave the phone off the charger for the battery to die, without trying the usual hard reset, i would expect it to wake up to tell you its about to die and then at this point plug the charger back in and hay presto!

[Rudegar]

well i'm not saying that you cant sue or demand your money back or place the blame on o2 i'm just saying that you cant expect then to solve your problem apart from reporting the issue to thc who again can blame it on microsoft :(

[Rayan]

dazza8082,

What ROM version do you have on your machine?

I had the same problem with my MDA2 which came with ROM version 1.60 or something like that, but I managed to upgrade my MDA2 to 1.72WWE that I found somewhere in this forums and the problem was solved ever since. I even had lots of sudden SD memory wipes, so far so good... It's been like 4 or 5 months since the upgrade and counting... ;)

The upgrade procedure was performed via the cradle and not via the SD card. But if for some reason you can't manage to boot your device you can always try the SD upgrade method.

I really don't remember the procedure but you can find lots of information somewhere in this forums.

Have you tried to get into Boot mode and then reset the device just to see what happens?

Press the Power button, the reset button and the joypad down at the same time and you should see a DOS-like screen indicating you are in boot mode, from there just press the reset button by itself and see if that helps. You will loose all your data with this procedure, but at this point chances are that you already lost everything in the device anyways.

Best of luck!