PDA

View Full Version : Water & warranty


pRahEc
22-11-2004, 01:31 PM
Hello to all.

Recently a wet spot appeared on my Qtek2020. At first it was around 0.5 cm2, but it slowly grew to about half of the screen. I say appeared, beacuse I haven't spilled anything on the device.

Since my Qtek is still under warranty I haven't tried to disassemble it or anything but I did leave it to dry in a warm dry place. Now, the wetspot has disappeared but the marks (aroud the wetspot) are still visible and more importantly the device doesn't recognize "taps" in some parts of the screen (mostly on the place of on-screen keyboard which renders the phone pretty much useless, or at least very frustrating to use).

I reckon that the moisture was between the touch-recognizeing foil and the LCD screen. I think that this could happen due to condesation of water when I came from a cold and wet place (outisde) to a warm and dry environment (inside).

Our local Qtek service provider says that they I definatley spilled something on my PDA and they refuse to cover it under warranty. Of course paying 165 EUR for something I didn't do seems quite expensive.

Can anyone recommend anything that I could do? Thanks.

Bonzo
22-11-2004, 01:39 PM
Sadly, this is the way it is done..
Do you have insurranse?

If not offered by your telcom, maybe a travellers insuranse perhaps?
I don't know the normal policies and standards of your country, but this MIGHT be covered by insuranse..

ian.bowden
21-01-2005, 01:18 PM
I have just had an XDA II handed back to me with almost the whole screen marked in this way.

Does anyone know of a supplier of damp proofing or rugged units. We use the XDA quite extensively, mainly outdoors.