Puff The Magic Wagon!
4th December 2004, 01:17 AM
:D
A couple of people I recall have had this problem whereby using 1.72 RIM/BB version that they can receive emails but (frustratingly) not be able to send them :(
I've had an open call with O2 Blackberry support for a couple of weeks & today it was sorted.
These are the instructions
****DO NOT RUN ON THE BES****
1) Remove the device from the cradle and close down desktop manager on the users PC.
2) Remove the user from the BES.
3) Delete the service books (go into Options, then service book) on the BB device. (ALP/CMIME)
4) On the users PC – go into documents and settings, users profile, application data and then delete the RIM folder you see in there.
5) Run dbclean on the users PC as follows:
i) Store dbclean on the root of C
ii) Go into command prompt at the root of C
iii) Type dbclean
6) Then re-add the user to the BES.
7) Re-cradle the BB device, open Outlook and then open BB desktop manager.
8) Re-generate the encryption key.
Worked absolutely fine first time EXCEPT dbclean crashed (caused exception) with a .dll conflict, so it may be that this aspect is not always needed.
Anyhow, end result is my XDA working properly with BB client :D Hope these instructions help others & if still needed, ring BB support for the file.
:cool:
A couple of people I recall have had this problem whereby using 1.72 RIM/BB version that they can receive emails but (frustratingly) not be able to send them :(
I've had an open call with O2 Blackberry support for a couple of weeks & today it was sorted.
These are the instructions
****DO NOT RUN ON THE BES****
1) Remove the device from the cradle and close down desktop manager on the users PC.
2) Remove the user from the BES.
3) Delete the service books (go into Options, then service book) on the BB device. (ALP/CMIME)
4) On the users PC – go into documents and settings, users profile, application data and then delete the RIM folder you see in there.
5) Run dbclean on the users PC as follows:
i) Store dbclean on the root of C
ii) Go into command prompt at the root of C
iii) Type dbclean
6) Then re-add the user to the BES.
7) Re-cradle the BB device, open Outlook and then open BB desktop manager.
8) Re-generate the encryption key.
Worked absolutely fine first time EXCEPT dbclean crashed (caused exception) with a .dll conflict, so it may be that this aspect is not always needed.
Anyhow, end result is my XDA working properly with BB client :D Hope these instructions help others & if still needed, ring BB support for the file.
:cool: