O2 Uk XDAIIs Unlocked

[pjcltd]

Hi All i have just got my XDAIIs Unlocked by O2 for NO Charge At all


Just thought i would let you know

[runtime]

Thats great news :)

Which department did you speak to, billing, tech support or.... ?

Did they ask why you wanted to unlock your phone and if so what reason did you give them?

Cheers,
A.

[pjcltd]

i just called the independent support team got number from the O2 shop
called them on friday was told that it could take upto 21 days
i then called them today and i got the code
i now have a XDAIIs thats unlocked to all networks
and i saked about Warrenty
i was told as i had the code from them i was ok

[roiyengar]

How do you go about getting this unlocked?

[yennie]

Hi All i have just got my XDAIIs Unlocked by O2 for NO Charge At all


Just thought i would let you know

hi...cani know how to get the unlock code from o2?..i got a XDA2s from uk 02can i plan to bring it back to my country to use it..how to getthe unlock code?

[csl1010]

i just called the independent support team got number from the O2 shop
called them on friday was told that it could take upto 21 days
i then called them today and i got the code
i now have a XDAIIs thats unlocked to all networks
and i saked about Warrenty
i was told as i had the code from them i was ok

Would you please share the "independent support team" number?

And secondly, what reason u told them to get it unlocked? (e.g. going aboard? I got Orange Sim? or??)

Greatly Appreciated and your help in this matter will not be forgotten :)

[yennie]

i called to o2 to ask for the unlack code theycalled me to wait 21 days only theycan giv me the code...but im in emergency..i need the code now..do u know is there any other way that ican get the code faster??wat u mean by support team??so havu unlock ur xda?how u do that?

[pjcltd]

if you call them again and tell them at you are leaving the uk it might help you out. IE tell me any thing to get the code
i have now found out that you can get the code in 25 mins or less if you keep calling them

hope this helps you all out

[yennie]

but my contact still haven finish...can i actually ask for the code now?icall to o2 few times..different ppl giv me different view..some customer service say i need to finish 12 mths contract only can get the code..one say 21 days..so confusing..u do u know any other way ican get the code??wats the procedure the time when u ask for the code??i plan to bring back to singapore to use.really appreciate your help..thanks alot.

[pjcltd]

All i can say is keep calling them
thats it realy the customer service department is large you might get lucky with one person.

Just keep trying

i nowhave had 1 other person form this forum say that they have had there unlock code
Just keep trying
But you must be plite tothem dont be rude as they will mark your acount

[yennie]

thank you so much..i will keep trying to call them..sometime is really hard to get a good one who willing to help u..everytime we called to service center they will actually make a record, am i right?

[pjcltd]

no not all the time if you get some one that will help you then they will make a record for the call.

[bdarras]

I called 100 from the phone.
I had the same answers as well (21days/shop/not after12 months)
I called again and said I was going abroad and needed to use a local SIM card, he put me on hold for 5 minutes and then said it would be unlocked in 24 hours. Price 15£.
I'm not sure what will happen in 24 hours as, from what I am reading here, it is a lock on the phone not the network, Right? I should have asked him to give me the code over the phone?
I'll call him again tomorrow to see what's up.

[bond007]

was you given a unlock code for your unique device ?

or was it just working when they said it sjould be unlocked now

the reason i ask is 99% of customer service no nothing

Thanks :D

[pjcltd]

I called 100 from the phone.
I had the same answers as well (21days/shop/not after12 months)
I called again and said I was going abroad and needed to use a local SIM card, he put me on hold for 5 minutes and then said it would be unlocked in 24 hours. Price 15£.
I'm not sure what will happen in 24 hours as, from what I am reading here, it is a lock on the phone not the network, Right? I should have asked him to give me the code over the phone?
I'll call him again tomorrow to see what's up.

Yes you need to call them back and you will get your code

as for the £15 i did not get charged that at all
but its a small price to pay for a simm free phone that is still under warrenty

[lyclyc]

I called 100 from the phone.
I had the same answers as well (21days/shop/not after12 months)
I called again and said I was going abroad and needed to use a local SIM card, he put me on hold for 5 minutes and then said it would be unlocked in 24 hours. Price 15£.
I'm not sure what will happen in 24 hours as, from what I am reading here, it is a lock on the phone not the network, Right? I should have asked him to give me the code over the phone?
I'll call him again tomorrow to see what's up.


Same problem here, waited for 24 hours but nothing comes out, couldn't reach back the one who i've spoken to, even I've got her name, extention no., place of call center...really don't know hows the O2 CS working...Everyone gives me different answer.

[pjcltd]

i know its a big place but if you gave them your phone number it should be logged on the system.
Next time you call ask for a call ref
then they have to log the cal properly

i some times think that O2 CS dontdo there job as good as they sould do

Hope this helps

[bdarras]

Yes you need to call them back and you will get your code

as for the £15 i did not get charged that at all
but its a small price to pay for a simm free phone that is still under warrenty
I called them again. Indeed they screwed up, They now told me that my request was logged but that it would take 21 days for them to retreive the unlock code out of the system.
The 24 hours timescale they gave me was to make sure that international calls were not barred on my SIM card.
I'm leaving for australia tonight unfortunately. :(

[bond007]

pjcltd is there anyway i can quote your details to 02 , i must have been told 10 diffrent story`s so far i would luv to say just look at this persons account you dummies. if you need contact detail will be happy to supply

Thanks in advance :)

[lyclyc]

I did it at last!! :lol: :lol: :lol:
check here
http://forum.xda-developers.com/viewtopic.php?t=14435

[bond007]

OK so i got given mycode today it is about 20 digits long when i put my vodaphone sim in the phone says network locked please enter code this will only allow me to put approx 6 diits in , can somebody tell me the correct format of the code i should expect or i`m i doing something wrong.

should i be entering the code somewhere else on the phone , i did ask O2 and guess what they dont know look like its going back to the shop soon i get a unlocked I-mate £100 more but could be worth it sick of O2


Any help would be great

[makhan]

Hi,

stupid question, if you have the code then why cant you publish it here, don't the phones have the same unlock codes.

thx

[mark.peters]

Hi,

stupid question, if you have the code then why cant you publish it here, don't the phones have the same unlock codes.

thx

Umm No !

Each unlock is unique to each phone and is usually IMEI linked. So what work son one phone will most definately not work on another phone !

Mark

[sleepnow]

Finally, after about 10 calls, I got my XDA2s "unlatching code" from O2. Spoke to some new guy yesterday who wasn't too clear on the whole thing, then left it with me by saying "ok sir, it can take up to 21 days" and I'm thinking "yeah, ive heard that before" because 4 or 5 of my calls have ended with that same line.. only later to hear "your contract is not 12 months old yet" however, out of the blue he called up tonight and said "this is so and so from O2, we spoke last night.. I have your unlatching code for you" I nearly sh*t my pants, in fact I could have sh*t my pants and it wouldnt have mattered because i finally had my code! This guy absolutly made my day with this simple 8 digit code. Thanks mister!

So from my experience I must say that if at first you dont succeed.. if you really want that code - keep on trying... you'll get it eventually, but not likely the first try.

[pjcltd]

Finally, after about 10 calls, I got my XDA2s "unlatching code" from O2. Spoke to some new guy yesterday who wasn't too clear on the whole thing, then left it with me by saying "ok sir, it can take up to 21 days" and I'm thinking "yeah, ive heard that before" because 4 or 5 of my calls have ended with that same line.. only later to hear "your contract is not 12 months old yet" however, out of the blue he called up tonight and said "this is so and so from O2, we spoke last night.. I have your unlatching code for you" I nearly sh*t my pants, in fact I could have sh*t my pants and it wouldnt have mattered because i finally had my code! This guy absolutly made my day with this simple 8 digit code. Thanks mister!

So from my experience I must say that if at first you dont succeed.. if you really want that code - keep on trying... you'll get it eventually, but not likely the first try.

Just like i said keep trying they will give you your unlocking code
if you are very nice to them (chat them up a bit) you WILL get your code.

I am glad that i could help you all out with my experience with O2 CS

Happy Christmas to you all

Paul Jenkinson