Need help reporting lack of coverage in Glasgow

[jsedit]

HI everyone.

I'm writing here to ask everyone who can to give me a hand in reporting poor network coverage from 02 where I live.

This is more applicable for the Scottish people who post here, but if anyone else on o2 wants to help me out, that'd be a bonus too.

Simply, I called the network people and reported that the West End of Glasgow is terrible for reception - and has always been since the days that O2 was still Cellnet.

But, as the guys computer showed that the West End should have a strong signal, he said he'd need multiple complaints before they'd do anything about it.

So, all I'm asking it that people on O2 call 08705 214 000 and report that when they're in the West End of Glasgow (the G12 postcode - of which G128RJ (Cecil Street) is terrible) and that it's been this way for years - and hopefully together, we'll sort out a massive blackspot in the center of Glasgow.

Thanks in advance for any calls you may make. I'll keep you updated as to any progress here.

C.ya
Jsedit.

[fruitloaf]

Sadly I'm on Orange who have always had excellent reception for me virtually everywhere I go (including G12). They'll also match competitors tarriffs so if you switched you could remain on the same contract if you wanted.

BTW I'm not paid by Orange, just a happy customer :D

[jsedit]

Hey,

Well, therein lies a story.

I'd been with orange for about 6 years - and been very happy with them. Ok, I didn't really like the surprise hikes in some charges, and that they introduced the extra charge on insurance claims - but as everyone else did that, then fine.

Thing is, it was pretty much my own fault for leaving. I wanted the SPV2000 or the XDAiis as a new phone. So, I said to the person on the phone that I was thinking of leaving to O2 as I liked their XDA (hoping that like two years ago, they'd drop the price a little on the SPV).

But, the guy's just like "Ok, I'll text you your PAC code - Goodbye".

Didn't see THAT one coming!

And now I'm stuck with O2. When my contract ends next january (!!) I'll go back to Orange, or go to Vodaphone or something - but in the meantime, I've got a cool XDA - though still can't get the MMS thing working.

Thanks for the note though. Sorry this has all gotten a bit off-topic - please everyone, help me with my G12 coverage quest!

C>ya
Jsedit.

[cruisin-thru]

We have the same problem in Cheltenham Gloucestershire, this has been the case for years, I dont think anybody listens though, O2 resembles a deaf mute when you attempt to communicate with it.

[27]

Thing is, it was pretty much my own fault for leaving. I wanted the SPV2000 or the XDAiis as a new phone. So, I said to the person on the phone that I was thinking of leaving to O2 as I liked their XDA (hoping that like two years ago, they'd drop the price a little on the SPV).

But, the guy's just like "Ok, I'll text you your PAC code - Goodbye".

Didn't see THAT one coming!

And now I'm stuck with O2. When my contract ends next january (!!) I'll go back to Orange, or go to Vodaphone or something - but in the meantime, I've got a cool XDA - though still can't get the MMS thing working.


How long have you been on 02?
I think you may be able to cancel in the first 14 days or 30 days.

[jsedit]

Hey,

Well, I think I'm just over the 14 days now - but that's not really what I'm looking for. I like my phone, I've not had much call to hate customer service yet - and to be honest, the fact orange let me go after 6 years and thousands of pounds of custom - sod 'em.

But this is a problem that O2 are obviously not addressing in pockets all over the country. They claim to have 95% coverage - we need to let them know where the 5% is - and make sure we're covered.

Can I take it that I'm onto a lost cause here though?

Jsedit.

[lftosh]

Same problem north of Dumfries. Suggestion from one O2 shop staff was to do a soft reset and this works (but is a right pest). Other staff suggest that this in not required and may mean that the XDA is faulty. Tech support (network) had me swap SIM cards with a Nokia and it seems that the reception on the XDA is poorer. Again the shop has staff who agree and those that don't. They do point out that the optional metal case kills reception and the O2 website does mention this although not so bluntly.

Otherwise it's a great machine.

[jsedit]

Hey,

Thanks again for a reply on this.

I don't think it's the XDA though. I get a great signal nearly everywhere else in the land - and that includes the wilderness of Stranraer and even Dumfries Squash club :0-)

My dear old mum was on Cellnet when it was still Cellnet - and she always complained about the reception in the West End, and the other people I know who are on 02 get sod all reception in my area too.

Which I think is the point O2 are on about - they need to get all these people to get in touch and let them know it truly IS a blackspot in order to do something about it.

Hence why I'm here...

C.ya
Jsedit.