Outright Deception of O2 Hong Kong!

[Jonathan W]

I dropped my xda II last week and I couldn't switch it on. I took it to the O2 Hong Kong for repair. As the warranty had expired, I need to pay and that's alright. They said the mainboard is out of order and needed be changed and charged me $1250-HKD (about 160-USD)! Wow, that's expensive and so I took the unit back. I then, through a friend, got the unit to a local shop for repair. WTF! He said it was only the on/off switch damaged and that's why I couldn't turn it on. He repaired it within an hour and charged me $100-KHD (12.8-USD)!!!!

That's the way the official dealer operates. I am not angry with the high cost of repair. If it was really the mainboard damaged, I could bear with the cost because I damaged it. But they are outright liars and just want to make a fortune by telling lies to customers.

To be honest, xda II is a fine piece of kit and I owned a xda I as well. But I'm fed up with the dealership and the after-sales. (apart from this time, there've been so many bad things about O2 Hong Kong). I won't buy any products from O2 any more.

[davidand1]

As unbelievable and downright illegal as that sounds, that problem is very common within the world of mobile phone repairs.
Best to always check like you did, first with the dealer and then a third party to see if there are any differences in what they say.

[opium hk]

hey, can you tell me the name & location of the 3rd party repair shop u found. My XDA is fine for now, but would love to know who really knows how to handle them around here. You know - just in case.

Thnx