101 connection error

[bilbo--baggins]

Every time I try to do the rom upgrade for my PDA2K the device does a soft reset (when it's reset it then reconnects to activsync, and the green logo reappears) and after a while the ROM upgrade software tells me there is an Error 101 Connection Error. It's driving me nuts, I've tried all sorts of variants, soft reset first, hard reset first, USB port, USB2 port, Activesync 3.7.1, activesync 3.8, Windows XP, Windows 98. I don't understand why there is a connection error, because I can connect to activesync correctly, it even reconnects after the ROM upgrade causes it to do a soft reset. Please help! I've even tried following directions to copy the temporary files and running those directly but the result is the same.

[bilbo--baggins]

Bizarre

[xdadom]

Try connecting your device then stopping activesync (task manager, then stop "WCESCOMM.exe" in XP), then run the upgrade.

Regards,

Dom

[bilbo--baggins]

Hi,

Thanks for the suggestion. Unfortunately the process kept reappearing during the attempted upgrade and I still got the Error 101 message.

[victoradjei]

When activesync starts, let it complete the sync and then go ahead and run the upgrade. I experienced this last weekend
victor

[bilbo--baggins]

I've tried it dozens of times. I've let it sync on many occasions, and I've also tried it on many occasions with it connected as guest.

I tried iMate online support for the third occasion regarding this matter, and as before once I tell them what the problem is they then don't respond (they also never respond to my emails either).

I have actually considered hiring a laptop for 24 hours, just in case it's my Mac that is causing the problem (but I'm using Microsoft Virtual PC running Microsoft Windows XP to upgrade the ROM on a phone running Microsoft Pocket PC, so I really don't see why it shouldn't work. Normal sync, and installing software via Activesync work fine. I'm on the brink of selling the device because it's just caused me too much grief. The trouble is, it's put me off ever buying another Pocket PC, and I cannot find a suitable alternative. Every device I read about has some reason why it wouldn't be suitable.

[bilbo--baggins]

At last I've had the opportunity to do the ROM upgrade on a 'real' PC running Windows XP.

It behaved in EXACTLY the same way as running Virtual PC on my Mac (even down the the odd delay before Activesync recognises that the phone is connected - I had assumed that this was because of the inefficiency of running an emulator!).

Error 101 connection error every time. Firewall switched off. Tried with and without hard reset.

I wonder if there could be a hardware fault with my phone? The pins on the phones connector all look fine.

Now I am really stuck, I seem to have completely run out of options (and I don't want to send the device of the the middle east either!).

[bilbo--baggins]

One last idea. Is there anything more than a hard reset? I've just removed the battery. If the unit is completely deprived of power will this take it back to factory settings any more than a hard reset?

[xdadom]

NOPE!

Hard Reset is the best you can get bar removing the insides of the phone and swapping it with someone else's!!!

Dom

[MDAIIIUser]

if you do remove the battery you need to put the lock switch back into the postion as if it the battery was in. This seems to make the phone think that the battery is dead and then drain the internal backup one.