Messaging shows 10 deleted messages, but folder is empty

[Koksie]

In the Messaging app, the "Deleted Items" folder of my Text Messages has (10) after its name in the Show menu to indicate that there are 10 unread items in the folder. When I open the folder, there are no messages there, although at the bottom of the screen it sais " Text Messages 0 Items, 10 Unread". Whatever I try, I cannot clear that and make that 0 Items, 0 Unread, like it should show, since the folder is empty.
I tried the tools-> Empty Deleted Items option, but the problem remains. Does anyone know how to get rid of the message that there are 10 unread messages in th folder, although it is actually empty?

Thanks.

[LarryH]

Do you use Sprite Backup? Sometimes a restore can cause that to happen. They have a utility that worked for me:

http://spritesoftware.crmdesk.com/answer.aspx?id=123&back=search.aspx%3Fproduct%3d0%26query%3dcleanmail .zip%26search%3dSearch%26area%3d0%26criteria%3d0%2 6sort%3d0

[Koksie]

Thanks the link you suggested worked, the count is now 0 like it should be. It even worked too good, it also erased my email and mms accounts, which I now cannot get to work again... Well, just have to install them again I guess, at least that annoying faulty sms count is gone now.

[LarryH]

Glad it worked. The included .txt file does say that it will wipe everything clean and to be sure you're backed up with whatever's needed.

Hope you're back up and running.

[Koksie]

Yeah, I read the .txt file. The app itself showed what items would be deleted, but never mentioned that it would delete all the mail settings and accounts as well. As it turns out, I couldn't get my MMS composer to work after I ran the program, so I hard reset the device and runned my backup on it. Now my MMS composer is back, my mail accounts and settings are back, but the annoying corrupt sms count is back as well off course. I plan to hard reset and reinstall all my apps manually anyway, since I am having more trouble at the farm, so I will then as a side benefit also be rid of the corrupt sms counts. But thanks anyway for your help.

[Timon]

Yeah, I read the .txt file. The app itself showed what items would be deleted, but never mentioned that it would delete all the mail settings and accounts as well. As it turns out, I couldn't get my MMS composer to work after I ran the program, so I hard reset the device and runned my backup on it. Now my MMS composer is back, my mail accounts and settings are back, but the annoying corrupt sms count is back as well off course. I plan to hard reset and reinstall all my apps manually anyway, since I am having more trouble at the farm, so I will then as a side benefit also be rid of the corrupt sms counts. But thanks anyway for your help.

I have the same problem after apply the patch of the Sprite. I make a hard reset but when I restaure again I disable 2 directory UAContents and folder of MMS. Now it works perfectly

[Koksie]

That sounds as the thing I have been looking for. How did you disable the folders in your restore? When I restore, I cannot disable any folders, Sprite just puts back all my apps, folders, settings etc. Can you tell me how exactly did you leave out those folders? Should I do this when making a back up ( thereby losing the folders after the hard reset) or when restoring ( can you show me how to leave them out when restoring?). Can you tell me where the folders are located on my Compact?

[Timon]

It's necessary to exit of elementary mode. You can find it in Option. I don't arrive to understand in English, look here (http://spritesoftware.crmdesk.com/answer.aspx?id=48&back=browse.aspx%23p17) and here (http://spritesoftware.crmdesk.com/answer.aspx?id=141&back=browse.aspx%23p17)

[Koksie]

Ok, thanks! I did the restore from my desktop PC, but I see that from my SD card I can choose to leave some folders out of the restore. Thanks for your help!

[armen11]

After applying the patch, when MMS composer dissapeares, you can install it again from Extended ROM. For me it was OK.

P/S/ To make ExtROM visible run LoadVDisc program from Windows folder