I-Mate Jam won't turn on - Battery Problem?

[sk806]

Hello All,
I just bought my second JAM yesterday, and I am having a problem. When I turn the unit off, or it shuts off, it will not turn back on, except via a soft reset. I searched these forums re this topic and found one post stating that the battery might be the problem. After inspecting the battery, I noticed a crack in the plastic casing on the back side of the battery where the charge contacts are. Is this likely the problem?

I also noticed that the LED indicator lights stay on, even though the device won't turn on.

Any held is GREATLY appreciated. Thanks. :D

[frax]

If you have two devices, can't you see what happens if you use the battery from the device that you know is working 100%?

[sk806]

My first one was stolen. I wish I still had it!!

[Hipster]

I have abosultely the same problem, so far have not found any solution yet. The matter is not in battery (I tried another one from T-mobile that worked fine), not in SIM-card (on iMate club I had a reply saying that there my SIM-card was too old and the matter was in its voltage) as my JAM was doing this without SIM-card. May be new firmware will help? Did you try to update it ?

[frax]

does a hard reset change anything... ?

[Hipster]

No. Absolutely "clean" JAM right after a hard reset without SIM-card with battery from T-mobile that I know is good for sure does absolutely the same: never turns on after being automatically turned off and turns on one time out of 4 after being turned off manually.