Dissapointed with IMEI-CHECK.CO.UK

[squiggs1982]

So, I buy an XDA IIi last Saturday after trying to get a IIs and failing miserably. Bring it home, open it up and play like an excited kid at Christmas! :lol: Go to imei-check.co.uk and get it unlocked. £20 seems reasonable for the service and it's super duper speedy. VEry impressed.

Come Monday, start to have difficulties with the handset - screen problems - and take it back to the o2 shop. Tell the guy there my story and he says that I can have it swapped for a IIi or, if I want, a IIs. They had two in stock. Snap up the IIs there and then.

Email imei-check to see if I could get this one unlocked. Now, all credit to their customer services dept, a friendly email a couple of hours later, but to say that if I had a new phone, it was a new unlock and I'd have to shell out another £20.

Now, I could understand this if I actually had a "new" phone, which techincally I do I suppose, but this is only because the first one was faulty. I surely can't be the only person to ever have been in this situation and the more I think about it, the more it has really dissapointed me with their otherwise excellent customer service. I even offered to provide copies of the exchange reciept.

What do you guys think? Am I being unreasonable here? :?

[no1]

It's not really IMEI-Check's fault that your XDA died though is it? Here's an analogy:

You fill your brand new car up with fuel. Later that day, a major fault with your car develops and has to go back to the dealer. The dealer gives you a replacement straight away. Would you go back to filling station and demand some free petrol for your replacement car?

That said, it doesn't really cost IMEI-Check any money to calculate a new unlock code for you, although they've got their costs to cover...staff to pay and website hosting costs, etc. So it would really be up to them, there's no obligation.

I just wish someone would figure out how to unlock these things for free and there wouldn't be all this hassle!

-no1

[squiggs1982]

Granted, and I very much like your analogy - appeals to my lawyer side! :D

However, it doesn't actually cost imei-check to generate the codes, as you say. It presumably costs them to develop the method, to which they are rightly entitled to earn back what they spent and make a profit.

My issue is, with the car example, I would be able to say to the dealer that I wanted them to top up the petrol, there is no way I can do this with o2 and therefore no provision for my XDA failing and being replaced.

Obviously, I'm not suggesting that imei-check are in any way bound to supply me with a new cose, but from a customer service point of view, it just strikes me as a bit dissapointing.

Ah well.

[rakh1]

I would count yourself lucky - with the phone unlocked by a thrid party O2 *could* have voided any warantee and refuse a replacement altogether!

R