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alix776
20th March 2005, 11:42 AM
have received my 3rd 2i from o2 uk this week i test the gprs problem and this 3rd device has it so ive rung o2 and will ring them on monday to see if they have tested there model yet

the problem is this if you plug anything in to the bottom of the 2i be it power lead gps data cable then it breaks the gprs conection to only way to get round this is to either turn on flight mode then turn off flight mode or do a soft reset :?

the data support lady i spoke to is going look at it i have her name and extention number so should get some answers ive mentioned this is a device problom and should be referd back to htc the new device is going back and im keep my current 2i the second one i received ill let you know how it goes next weekend as i work away all week as a trucker in the uk

Anton.Valleyman
20th March 2005, 01:29 PM
This happens to me as well. What also happens is that if you're connected to a power source like a car charger and you had the original headphone in the jack, the caller will not hear you...nor can you use the speakerphone option.

Luckily I've now got a BT headset that works with the new BT stack on the 2i, but for a few days I was VERY frustrated with the 2i. Now I'm quite happy.

Another thing. When I go to work I use Total Remote to send the IR signal to open the garage doors and I have to take it out of the car cradle in order to point it within 2cm of the sensor (damn non-commericial IR port). When I put it back in the cradle, I get the "ding" sound of having disconnected from something and the o2 active ui is closed as well.

Worth mentioning when you speak to them again. I think it's an OS problem not a hardware issue.

Cheers
Anthony

a18041967
20th March 2005, 04:38 PM
This seems like it could be a common problem, I've posted a very similar request;-

http://forum.xda-developers.com/viewtopic.php?t=18890

I do feel that this is a bug in the firmware, hopefully it will be fixed shortly.

adambern
20th March 2005, 10:12 PM
I noticed this and it really irritated me. Solution - and it works every time - is a hard reset which you interrupt with a soft reset BEFORE the O2 software is installed. On the soft reset, the XDA2i becomes a unit that connects to GPRS every time which hasn't got the O2 customisation.

I use it with Smartner's push email solution. An excellent piece of software. See www.smartner.com

a18041967
20th March 2005, 11:37 PM
I don't think its the o2 customisation as I've removed this by disabling the Today screen items and then using the remove software option.

Another item that I find annoying is the screen rotation icon, it randomly disappears, I'm not sure if this is related, soft reset corrects this problem.

adambern
21st March 2005, 12:46 AM
Trust me, it is the O2 customisation. I've done three hard resets (just testing various software options) and it works a treat. Beat the O2 crap and it's a perfect phone.

a18041967
25th March 2005, 08:12 PM
Based on previous suggestions I've carried a a cold reset and then a soft reset prior to the o2 installation, I now have a core XDA IIi without o2 modifications.

Unfortunately this does not solve the GPRS problems when connecting power etc, however it does seem to have improved. The camera is now more buggie...

As this is an intermitent problem I really think it is a firmware bug, abnd have logged it with o2, they are looking into it.

Anton.Valleyman
29th March 2005, 08:18 AM
Didn't think it would....there's no reason for o2 to provide that "functionality"...just sounds more like an issue with OS interpreting a charger / car cradle and confusing the hell out of itself.

Ant

alix776
4th April 2005, 07:32 PM
spoke to o2 this morning and its something they are looking with htc so a rom update COULD be on the cards for uk customers the problem is on there issue list atleast :lol: :shock:

a18041967
5th April 2005, 11:47 PM
I've had a response back from o2 regarding this issue, they said they had tried to reproduce the problem but couldn't, which didn't surprise me but they then suggested that I carry out a Corporate installation ie cold reset and then the corporate install.

:D Firstly you end up with an XDA IIi with all the applications installed but none of the o2 customisation, but you do manually have to configure the GPRS access point and email.

:D Having tried this configuration for a day now I must admit, things appear to have improved, the connection is still disconnected when attaching devices, but they reconnect without problems. Before I had to either reset the device or switch in and out of flight mode.

Knowing my luck this will all change tomorrow....

applecom
6th April 2005, 02:37 AM
please keep us posted as to how it works without all the o2 crap on there
Thanks
Jonh