Gmail - pop3 dissapearing messages on send/receive

[rakh1]

Hi all,

Just set my XDA2s up for my gmail acount.
All is fine, I can receive and send mail no problems.

However, if I have a message in my inbox which I have read it gets deleted on the next send/receive.

I cannot find a way to tell it to keep my messages until I delete them manually...

Any ideas?

Rich

[j_metselaars]

I have exactly the same problem.

Anyone knows?

[vastloper]

Me go try.
Never thought of using gmail on the qtek.

[PapaDocta]

same here... i thought it was only with imate jams...

[vastloper]

I don't have that problem here.
I only see option to remove deleted items manually or automatic.
its under storage.

[rakh1]

Hi,

That option purely manages what to do with items marked as deleted. Not those in the inbox.

I am glad others see the problem. How do you have things set up?

I set my gmail not to archive or delete the items I download and read. However, I can't help but think that this is a setting with the XDA2s.

R

[sumtingwong]

There's no thing wrong with your XDA IIs or Gmail.

Go into the settings of your gmail account on your XDA IIs. At the "Server information" screen, there is an "Options" button. Go into the Options screen. On the last screen,

* If you choose "Get full copy of messages" your messages will be deleted off of the server once you do a "Send/Receive Mail" This is common for all POP3 servers. Gmail has a special option in the "Mail Settings/Forwarding and POP" for you to "Keep Gmail's copy in the Inbox" even if you do a "Get a full copy of messages" Other POP3 servers don't have this special option so emails will get deleted. To keep it consistent with other POP3 servers in case you have multiple email accounts, just select "Trash Gmail's copy"

* If you choose "Get message headers only" and include 999K (32K is about a screen full of email) you will still see most of the body of your emails once you do a "Send/Receive Mail" but your emails won't be deleted off of the server. Now... if you realize some of the emails are SPAM and you want do delete them off of the server to save yourself from downloading those SPAM mails again to your desktop email software, you can click on the SPAM mail and "Mark for download". Then do a "Send/Receive Mail". Those emails that are marked for download will then be downloaded to your XDA IIs and deleted from the server. On your XDA IIs, you can just delete them once the "Send/Receive Mail" is done.

Hope it helps.

[darkblak]

Does anyone kn ow why I keep getting a message "Messages cannot be downloaded to your mobile device. Make sure that you are connected and that your e-mail account settings are correct. Then, try to download messages again". I'm sure that my settings are correct. I can send emails OK - it's just will not down.load them. Any ideas?

[rakh1]

Hi Suntingwong,

This does not appear to help unfortunately. The problem is not what happes to the mail at the gmail side but at the ppc side. No matter what I do, once I have read (or downloaded and read) a mail in my XDA2s's inbox it is removed from the XDA2s's inbox at the next send/receive. It is not sent to the deleted folder - just removed. I am after a way to keep it in the inbox as read, as you would logically expect it to be.

Rich

[HDuser]

I can confirm the above.

It seems that each time you go over the send and recive you inbox is reset to empty. Thus what you had downloaded (as header or full text), and read just goes into never never land.

I am not sure what the differnese is betwwen the 2 icons at the bottom, both push your mail.

I have been lost on this one for a long time, adding to it I have also been lost on how I can sync my pop.mail with my outlook pst for the sent items and inbox.

Seems like the sysnc only goes Between the default mal box, which meens I CANT configer as pop. So I cant send unless I am attached to the desktop over that mail box.

Its concept that I don't understand and have yet to find a soulution.

http://pumaweb2.pumatech.com/ts-board/ultimatebb.php?ubb=get_topic;f=21;t=000099

[sumtingwong]

Hi Suntingwong,

This does not appear to help unfortunately. The problem is not what happes to the mail at the gmail side but at the ppc side. No matter what I do, once I have read (or downloaded and read) a mail in my XDA2s's inbox it is removed from the XDA2s's inbox at the next send/receive. It is not sent to the deleted folder - just removed. I am after a way to keep it in the inbox as read, as you would logically expect it to be.

Rich

Sorry I misread your question. I was thinking you were bothered by emails getting deleted from gmail whenever they got downloaded to your PPC.

I only use my PPC to quickly screen mails so this is not a problem for me. As long as I don't download emails from the server (set just to get header and 999K of body) then my emails won't get deleted from the server nor the PPC until I downloaded them to my desktop email software or when I delete them manually from my PPC.

Now if you want to keep your emails in your PPC no matter what happened to them on the server (got downloaded, etc...) You can mark your emails as "not read" whenever you're done reading them. That will keep them from being removed from your PPC. It's an arduous thing to do but it seems to be the only way...

Hope it helps

[TheLastOne]

There has got to be a better solution than that.

I have the same problem as well, and would really like to see a fix.

[segoz]

You must enter in the settings of your account (upper right corner) and go to "Forwarding and POP". There you have this options:

1. Status: POP is enabled for all mail that has arrived since 1/1/05

Enable POP for all mail (even mail that's already been downloaded)
Enable POP only for mail that arrives from now on
Disable POP

Yoy must select the first option (Enable POP for all mail (even mail that's already been downloaded)), click on "Save changes" and now the messages dont disappear when you read it in your PPC.

Saludos.

[nomadman]

I was sad to find out that the IIs only retains 6 email accounts. It seams that this problem isn't only inharent to gmail account. I have configured 3 of my own domain pop3 accounts. When I download the email to my IIs, the emails on my IIs disappear the next time I send/receive.

[HDuser]

segoz

Look I feel like a real dumb a**.

I cant work your fix as I cant find that setting. Top right is a drop down for me (From, recived date, subject.)

In accounts I get 1/4 and see nothing on the next 3 pages that does anything for me.

Were should I be as it seems its not in messaging.

[sumtingwong]

This is my observation... wondering if any body sees the same thing.

1. If the message is no longer on the server, upon the next Send/Receive, the message is removed from PPC.

2. If a message is not read on PPC, it will not be removed from PPC no matter if it is still on the server or not

2. There is no universal rules as to when a message is removed from the server when it is accessed via POP3

3. For gmail, this is configurable (Mail Settings>Forwarding and POP>[keep Gmail's copy in the Inbox, archive Gmail's copy, trash Gmai's copy])

4. For adelphia.net, a message is not removed no matter if only header or full body is downloaded. A message is only removed when accessed via desktop email software (if the software is NOT configured to leave a copy of the email on ther server)

5. For netzero.net, a messsage is not removed from the server if only header is downloaded to PPC. A message is removed from the server if full body is downloaded PPC.

So if one wants to keep a copy of gmail's email on the PPC, one has to set up Gmail to "keep Gmail's copy in the Inbox" in the "Forwarding and POP" setting.

One also must configure desktop email to keep a copy on the server. For Outlook 2003, this setting is found on the "Advanced" tab right under the POP3/SMTP port settings.

[nomadman]

That's some good observations sumtingwong. I could care less about gmail since all junk go through gmail. I'm more conserned about my domain pop accounts' email disappearing from my PPC. I will leave the messages on all 3 dedicated servers for the next few day to test your observations. stay tuned..

ps. damn this site is crawling. is it getting DDoS'ed?

[rakh1]

Site's been crawling for days now........new servers?

Anyway - i can find no way to stop the mails dissapearing on the PPC. So, I have worked round it by creating a 'keep' folder and I simply move the mails I want to that after reading them. Not ideal but it works for now.

R

[nomadman]

I left the messages on my mail servers while picking up full email from my PPC mail client. As sumtingwong posted, the mail doesn't disappear from my PPC anymore. I have successfuly sent received mail the past 3 days on 3 different email servers. All email are still on my PPC. I will delete all mail from the servers and see if the emails remain on the PPC.

ps. I pick up mail on both my own email servers and gmail.

[nomadman]

I'm starting to get annoyed. Just recently, my Gmail emails are disappearing. But my emails from my own email servers are still on my PPC which doesn't disappear like the Gamil emails. The most anoying thing is, when I delete the emails from my PPC that belongs to my email servers, the same emails are redownloaded again. It's like the PPC email client doen't know the emails have already been downloaded. This doesn't happen to my other phones with email clients.

WTF, are there any other email clients we can use instead of the built in POS Outlook?

[ps_benj]

I had GMAIL working fine but on Friday it suddenly stopped working.

I didn't make any changes, wonder if something has changed on gmail side or if i'm just the victim of an unstable os / mail client.

(SX66 Cingular out-of-the-box)

[nomadman]

Got rid of outlook and switched to WebIS Mail.

http://www.pocketinformant.com/p_webismail.php

I can finally add as much email accounts as I want (currently 12 email accounts). No more disappearing emails from Gmail, and it's looks and feels a hell-of-a lot better than outlook. Oh did I mention that it can sync with your desktop Oulook as well?

Regards.

[ps_benj]

Thanks for the "solution" but I've spent a lot of money on this device and I expect it to work as advertised without having to spend more effing money, thank you very much.

Can anyone please outline the steps that they used to get the delivered pocket pc messaging to work out of the box?

[nomadman]

Thanks for the "solution" but I've spent a lot of money on this device and I expect it to work as advertised without having to spend more effing money, thank you very much.

Can anyone please outline the steps that they used to get the delivered pocket pc messaging to work out of the box?

I would think that anyone reading this thread and anything like this on any other site would think that this isn't a "device" problem, but rather an POutlook problem. You have a beaf with the device, take it up with HTC or whoever rebranded it. Any beaf with the apps installed on you device, hollar at the developer or find another solutions. As of now, no one has found a definative solution to POutlook problems.

This reminds me of why I use Firefox instead of IE and Thunderbird instead of Outlook. Same applies to Pocket PC machines and MS apps.

[mosaicthump]

I just found this thread on the GMail help forums and, so far, it seems to be working. Emails don't disappear now on subsequent send/receives.

"Try this... in your email program on the pda you can normally choose
between downloading the whole rmail or just the header + x K's... try
this second option with a large amount there (999K)... not the most
elegant work around, but for me it works in the sense that emails are
not anymore flushed out from the pda inbox every time I synchronize!"

http://groups.google.com/group/Gmail...9ae3d4750597a8

Test it out, everything is working for me, so far.

[richard_j_green]

I used to run my XDA with download headers only but was still getting the problems and have recently switched to full message with no luck.

Will try changing back to header only at 999k and test it today.

[BladeStorm]

Use Flexmail 2007 - works like a charm

[kappa011]

Hi, guys,

Bothered by the same thing myself, ran across this one:

http://www.modaco.com/index.php?act=Print&client=printer&f=203&t=260946

Check it out, it's a REAL thing - in short - two steps only:
1) Web side: go to your Gmail account's "Forwarding and POP/IMAP" settings, tick "enable IMAP"
2) PPC side: change your Gmail account settings from pop to IMAP (smtp server remains the same, change pop.gmail.com to imap.gmail.com), tick both SSL thingies under advanced settings and that's it.

Testing it out right now, will post the findings (seems it puts ActiveSync option back into play)...

Cheers.

[cdgtcc]

Guys I think the answer you're all looking for can be found here: https://mail.google.com/support/bin/answer.py?hl=en&answer=47948

[RaW__]

Guys I think the answer you're all looking for can be found here: https://mail.google.com/support/bin/answer.py?hl=en&answer=47948



This worked for me!

Finally! Peace.

[c3p9]

Great Tip... device is keeping gmail messages now!!!!!!

[melchamb]

phew! I was losing my mind with this problem, this solution worked for me too, thanks for posting