people with GPRS problems...

[hamsup1o]

I am one of those users that is having trouble connecting to GPRS more than once and getting the "unknown reason" problem. Only a soft reset or turn on/off flight mode will fix it. Well I found out what is causing this, at least for my device. I am running Wisbar Advance on mine and is what causing the problem. Once I closed the app, I can connect/disconnect GPRS as I please. I made calls in between also and it still works...

The developer for Wisbar is working on this issue so hopefully he will get this fixed. In the meantime, I have turned off Wisbar.. :(

Hope this is what causing u guys' devices also. :)

[Mashie]

Great info! Just a heads up. I had this problem since I upgraded to the 1.06 ROM however I have never installed Wizbar Advance. The only thing that I could get to fix it was upgrading to the Norwegian 1.11 ROM version or using the 1.10 US Radio stack. Even the Finish 1.11 did not fix the problem.

-Mashie

[Loboman]

I have the problem and I'm not using Wisbar. I guess magician_os1.11wwe_bigstorage_6.zip is based on the Finnish ROM?

[s0niqu3]

You can add another application to the list of problem apps (at least this worked for me)

Sygic .mobile contacts seems to mess up GPRS as well.

I've been using the 1.06 WWE rom, and i tried anasky's 1.11 bigstorage rom, and both times, with .mobile contacts installed, i received the "cannot connect for an unknown reason" error, after uninstalling it, GPRS reconnects fine everytime.

Hope this helps some of you.

[PapaDocta]

i changed my sim card to a new one and now i don't get that error. plus i believe that part of that error is the service provider.


hope that helps

[mikeycollins13]

It is a real pain, I do not have Wisbar, and I can only connect once then need a reset. Any ideas out there?

[Loboman]

One cheap solution is to put the phone in flight mode and then go back to reset the GPRS. Not very smooth, but at least better than having to soft reset.

[Eddan]

One cheap solution is to put the phone in flight mode and then go back to reset the GPRS. Not very smooth, but at least better than having to soft reset.

:cry: I have tried to turn flight modem on/off but i still get the error
"dialed:isplnk1.swip.net. The answering modem has disconnected. To check your connection settings and change them if needed, tap settings"

Does ne1 know what I can do? so I can use my gprs again. it worked fine just a day ago, and I havent done anythin at all that could cause this problem

[goztreh]

I don' t have a magician but a blue angel.
I've got the same problem.
It's the last built of IA Caller ID.
I've make a hard reset with no IA Caller and no problem again.

[jfran]

just double check the settings to make sure that the access point name shows up in the number section of the connection settings, when its not there that can cause the answering modem problems

rgds

j

[Tony Simmonds]

I have 2 SIM Cards with the same number, one for the QTek 2020, and one for a Motorola mpx200.
If they are both switched on, then my GPRS is disconnected after about 15 minutes, and I can only reconnect by going in and out of flight mode.
If I switch the Motorola off, then I stay connected, and can disconnect
and reconnect properly.

[Loboman]

One cheap solution is to put the phone in flight mode and then go back to reset the GPRS. Not very smooth, but at least better than having to soft reset.

:cry: I have tried to turn flight modem on/off but i still get the error
"dialed:isplnk1.swip.net. The answering modem has disconnected. To check your connection settings and change them if needed, tap settings"

Does ne1 know what I can do? so I can use my gprs again. it worked fine just a day ago, and I havent done anythin at all that could cause this problem

Never had that error message. Only the one hamsup1o was talking about. Is the Norwegian 1.11 Ananskyfied yet? I want to test if the problem is fixed in that one.

[smfa1965]

For me, I don't think it's any one piece of software. Since I upgraded my Jam last weekend to 1.11, it continually disconnects from GPRS. Soft resets may or may not correct the problem on the first try so a second reset is in order. Trying to turn Flight Mode On/Off is a chore in itself. I may need to tap "Turn Flight Mode On" several times before it finally does it. Even when GPRS is connected it will only last 5 minutes. Then while still connected, going to a different webpage, says that webpage cannot be found. Very freakin' frustrating!! :evil:

So, today at work I backed everything to SD and did a Hard Reset. I then cancelled out of the Operator settings, but allowed the other apps to install and soft reset. I manually added my data settings and connected. Within two minutes I lost my connection. Reset the device and couldn't connect. Reset again and it's fine. It's hit or miss. Restored from backup. Gave a MS Voice Command error so deleted that. Several resets later on the train ride home and it's been fine ever since, for now!

The question is, could this be a T-Mobile problem? I called them yesterday and all they could tell me is that data outages in the Boston area may occur in the evenings due to upgrades. Perhaps it's just a coincidence that I did the ROM upgrade and TMo is acting up. I'm pulling hairs here!!

[Mashie]

For me, I don't think it's any one piece of software. Since I upgraded my Jam last weekend to 1.11, it continually disconnects from GPRS. Soft resets may or may not correct the problem on the first try so a second reset is in order. Trying to turn Flight Mode On/Off is a chore in itself. I may need to tap "Turn Flight Mode On" several times before it finally does it. Even when GPRS is connected it will only last 5 minutes. Then while still connected, going to a different webpage, says that webpage cannot be found. Very freakin' frustrating!! :evil:

So, today at work I backed everything to SD and did a Hard Reset. I then cancelled out of the Operator settings, but allowed the other apps to install and soft reset. I manually added my data settings and connected. Within two minutes I lost my connection. Reset the device and couldn't connect. Reset again and it's fine. It's hit or miss. Restored from backup. Gave a MS Voice Command error so deleted that. Several resets later on the train ride home and it's been fine ever since, for now!

The question is, could this be a T-Mobile problem? I called them yesterday and all they could tell me is that data outages in the Boston area may occur in the evenings due to upgrades. Perhaps it's just a coincidence that I did the ROM upgrade and TMo is acting up. I'm pulling hairs here!!

I have the exact same problem with my Jam on T-Mobile (in Colorado) however it seems to have gotten better with the 1.11 ROM. The strange thing is that it does not ever happen with my 6315 on T-Mobile. I have spoken with their customer services serveral times and we have tried a few different things. The last thing we tried was a brand new SIM card to remove that as a posible problem. Since doing that, I can stay connected to GPRS, take calls and it re-connects with out me doing anything and it seems to have helped.

I have not tried to see if there is any change between wap.voicestream.com or internet2.voicestream.com. Which are you using?

[johnannie]

I have the same problem with GPRS and the Cannot connect for an unknown reason. It initially connects fine, but if I disconnect it manually, I cannot reconnect without the soft reset. I started getting this error when I upgraded to 1.11WWE last night. I went back to Version 1.06WWE and the problem was gone so it is defiantely a ROM problem. Imate's Customer "Dis"-Service continues to timeout everytime I go online with them. I am in the process of trying the UK 1.11JAM Rom to see if that makes any difference. I am with T-Mobile USA.

On the Club I-mate forum there are people with this problem as well and one of them is on Cingular!!! So it's not carrier specific.

__________edit

I tried the UK 1.11 ROM and it worked a bit better. There was even a new tab in the GPRS bubble that you could click to disconnect the GPRS rather than holding down the red phone button. But alas, I still got the Cannot Connect for an unknown reason mesage. I'm going back to 1.06 (Thankfully I backed it up) It worked fine. Is anyone having this problem with the Anansky hacked ROM?

Also, why does the UK version come with Skype and the WWE version doesn't?

[chinadan]

I too have the GPRS problem, usually it occurs after synchronizing with the PC. The flight mode trick fixes it. I can repeat this behavior and can always fix it, so it remains a nuisance...

Since you can access the internet through Activesync, maybe the OS stays locked in that mode and does not allow for GPRS to be a valid network connection...

Anybody else have similar symptoms?

[smfa1965]

Mashie, I use internet3.voicestream.com. As you said nothing seems to help.

chinadan, Yes! I had the exact same thing happen to me last night. I've been tinkering with my Jam for the last week trying to get it to work. Last night it was working fine, but then I connected it to my desktop to load PHM Registry and when I disconnected, GPRS started flaking out! Performing a soft reset didn't help.

I've been going back and forth with i-Mate CS, and it's obvious they know there's an issue. They seem to be getting a little testie since I'm basically telling them I'm not an idiot so please get the crap fixed! They had the nerve to send me instructions on how to setup a GPRS Connection on the Jam! :twisted: What nerve!

Anyway, think I'll try loading the worldwide 1.11WWE and see what happens. Anyone have a backup of 1.06 US 850 ROM?

Thanks and cheers!

[johnannie]

Well, I went almost 24 hours without a GPRS problem on my JAM yesterday. I didn't get the usual "Cannot connect for an unknown reason" error message. This time I got a message saying that there was a problem with the modem???? I don't know where that one came from... changed my gprs setting to internet2.voicestream.com and it works now....until the next error message.

Screw it. I'm going back to 1.06. The JAM is VERY sluggish now and I can't even get it into flight mode to correct the problem. I guess I'll wait for the patch. (It seemslike we spend most of our time waiting for a patch or an update of some kind. ARGGGHH!)

ALso, I don't know if this was the case with the 1.06 ROM, but I used to have to hold down the red phone button for a few seconds to get the GPRS to disconnect. But with the 1.11UK rom all it takes is for you to click the red phone button and the connection is dropped. Example: If I'm on the Today Screen with GPRS connected, click the red phone button and voila, gprs is disconnected. Is this normal? I don't remember it disconnecting so easily with 1.06.

Also, saw this over on the HoFo: ___________________
New HTC Galaxy and Wizard to replace the Magician.
Got a hirizontal slide out keyboard. Same size as Magician. Black in colour. with 128mb ram, Wifi built in. Same size as Jam. With a 2.1mb camera (undecided maybe 1.2). Just saw the pictures, but it looks awesome. (I think it also had edge).

[katsj]

Also, saw this over on the HoFo: ___________________
New HTC Galaxy and Wizard to replace the Magician.
Got a hirizontal slide out keyboard. Same size as Magician. Black in colour. with 128mb ram, Wifi built in. Same size as Jam. With a 2.1mb camera (undecided maybe 1.2). Just saw the pictures, but it looks awesome. (I think it also had edge).
Any chance you give us a link to those pics? Pleaseeeeeeee :twisted:

[smfa1965]

Ok, been tinkering around this evening concerning the GPRS connection issues and this is what I have thus far. First, Club IMate has new Operator Settings on their website. One of their techs was kind enough to e-mail it to me this afternoon and checking their website this evening shows T-Mobile ver1.6. Applied those settings and it seemed to do a better job at installing my VPN settings for internet3.voicestream.com. However, when I checked the Connections screen it listed My Isp with my VPN connection and My Work Network was setup for wap.voicestream.com. Ok, nice but I don't use the wap settings. Connecting through IE to wap.yahoo.com resulted in the TMo Wap connection to launch, but not my VPN connection. So I went back into Connection settings and set both Work and Internet to "My ISP". Upon doing this and selecting any website from IE, it wouldn't connect and give me the error "Make sure you have your modem installed blah, blah, blah". If I then press and held on the "G" and tapped connect, it connected just fine.

So that got me thinking about the Registry again and why in the Connection screen for both Internet and Private network, why there was no option for "The Internet", or "My Secure WAP" so forth and so on. When I had my XDA IIs, those where options. So I loaded PHM Registry to the device and went exploring. The first thing I found and deleted was in: \HKLM\Software\HTC\WModem. I deleted the Preset GPRS key. The next thing I found where all the Interent settings I just mentioned in:

\HKLM\Software\Microsoft\ConnMgr\Destinations\. There is listed "The Interent" (which I tried to create myself in Connections but it said it already existed) and My Secure Wap plus others that I had made. So for starters I deleted "The Internet" key and reset the device.

Went back into Connections and created a new network called The Internet and added my connection to internet3. I then switched it to only look at The Internet network. Launching IE again and trying to go to wap.yahoo.com. Again, I get the "Unable to Connect: Ensure that your modems are presentand inserted correctly, and no network card present".

So obvioulsy, my edits to the Registry made little difference. So again that got me thinking. Why would their be a WAP connection when I selected T-Mobile VPN during the new cab installation? Because it needs it!

I then went back into the Network Management screen under connections and left it set to The Internet for programs that auto connect to the internet and set it to My Work Network for the private network option. Since doing this I've had no issues when any connection while browsing. If I go to a WAP site it automatically connects to T-Mobile WAP connection. If I then decide to go to a full blown HTTP website, it automatically stops the WAP connection and launches the VPN one. There is no delay when it does this, well, maybe a second! :lol:

My thinking is (and, I'm no programmer or Registry master!) that the problem lies in the Registry settings for IE. Perhaps it runs deeper than that but if one of you Guru's could take a look perhaps we can get this ironed out once and for all. Thanks for listening!

[smprfi]

smfa1965, you are a god. I've been bangin' my head with this, reflashing from Qtek to imate 1.11 and the same with 1.06; all to no avail.

You've given me a light at the end of this tunnel, I won't have to get a T-Mobile branded hp6315!

Thank-you!

[smfa1965]

Just another update. The switching between my VPN and WAP connections seemed to work for a while but it's flawed. Going to wap.yahoo.com would launch the wap connection but then go to wsp://wap.yahoo.com. Which is without any graphics. Same for HoFo site. Plus, going to my work e-mail website and trying to download my client resulted in no graphics on the home page and selecting the link to download my software sent me to a window stating that my "web browser is not compatible with the operation selected". Freakin' PIE and the Jam Registry!!

So, downloaded NetFront 3.1, installed it, and changed my Networks in Network Management to only point to my "The Internet" setting for both personal and private internets. Set the "text/vnd.wap.wml setting in Netfront for Hofo browsing (very convienient!) and away I went trying to connect. It worked flawlessly. Browsing for my work email software not only displayed the graphics but I was able to download it without the stupid error.

There is something severely screwed with the ROM or the Registry on the JAM. The PIE registry settings must be causing all the GPRS connection issues. I'll test further with NetFront and get my work email installed and stop there with software installs at least for 2 days and see how it goes. As long as I can get this freakin' think to remain stable for a day without freaking out I'll be happy!


Also noticed when connecting to Wap HoFo that under My Prefs/Wap Options, it says the PIE is only compatible with WAP 1.1 (WML) and not WAP 2.0 (xHtml). Going to it in NetFront gives me both options.

[smfa1965]

smfa1965, you are a god. I've been bangin' my head with this, reflashing from Qtek to imate 1.11 and the same with 1.06; all to no avail.

You've given me a light at the end of this tunnel, I won't have to get a T-Mobile branded hp6315!

Thank-you!

You're welcome! Don't know really for what, I'm far from a Guru at these things. But I said what the heck, I've already Hard Reset and reinstalled a gazillion times so what difference does it make if I screw up the Registry? I'll just hard reset again!! :P

[smfa1965]

Well I'm afraid that everything I've done was in vain. After I posted late last night I decided to check my messages at work and dialed in. After ending the call and trying to reconnect to GPRS, the same double-flash of the connection window happened and it wouldn't connect. Turning Flight Mode On/Off allowed me to reconnect again. Making another call however caused the exact same problem, couldn't connect to GPRS.

This morning on the train ride into work, my GSM signal was quite weak, so I decided to manually scan for a different network. After doing so, I couldn't connect to GPRS. Only turning Flight Mode On/Off or performing soft reset resolved the issue.

It appears that there is a conflict between the GPRS and GSM radio's. I have no answer and thus this evening I will download and down-grade to 1.06 in hopes that my device will once again become usable.

Steve

[boatcyber]

After try retype all the letter in capital and small.. it's still not connect.. then I went to GPRS setting.. which.. don't know what it is.. and change one of the radio button and connect it.. it's connect for the first time now..

after that I went to switch back the radio button.. it's still working good.. :roll:

[boatcyber]

After try retype all the letter in capital and small.. it's still not connect.. then I went to GPRS setting.. which.. don't know what it is.. and change one of the radio button and connect it.. it's connect for the first time now..

after that I went to switch back the radio button.. it's still working good.. :roll:

[programatix]

Previously using radio version 1.11 from MA_Dangaard_WWE_11100_129_11100_Ship.zip and having the same problem. Can only connect once per soft reset.

Anyway, I tried the radio rom from MA_America850_WWE_11100_169_11100_Ship.exe and it seems to work well after a fresh hard reset. :D

Restoring from backup now... if the problem arises again, then it must have something to do with the software installed.

[programatix]

Backup restored and the problem revisitted. So, it seems like the problem is with the software or driver installed... maybe Sandisk WiFi driver is the cause... will try to uninstall it.

[Mashie]

Backup restored and the problem revisitted. So, it seems like the problem is with the software or driver installed... maybe Sandisk WiFi driver is the cause... will try to uninstall it.

I have been using the I-Mate 1.06 WWE ROM and my GPRS problems have disappeared. I can connect and disconnect as often as I want with zero error messages. The ROM is in the FTP and just make sure that you apply the "Bluetooth Hardware not found" patch to get rid of that problem.

I am back to a Rock Solid Magician and loving it!!

[johnannie]

Yep, I'm back to 1.06 and no worries! Also, about Bluetooth error on 1.06, I got the message on 1.11!!!! Bloody I-Mate. E-mail these guys with your complaints.

I-Mate CEO, Jim Morrison jim.morrison@imate.com
I-Mate VP of Technology, John Williamson john.williamson@imate.com

I e-mailed these guys... and I did get a reply! Who knows, perhaps if they recieve loads of e-mail from disgruntled users they might just do their jobs and direct the company towards producing products that actually bloody work!

[Bob100]

I've got the same problem. Only started yesterday though. I have had my Qtek S100 for approx 3 weeks now and all was working fine until yesterday. I have ROM 1.11 as installed from new but now its started to play up. I wouldn't know where to begin to upgrade so it seems im stuffed. What should I do? No GPRS and no email.

Also when I do get a connection (before its dropped) i also get a message when attempting to send/receive my email saying "Timed out waiting for a response from the server. Please try sending and receiving mail again" but the server must be working as my emails are coming through to my laptop as normal

My GPRS and email all worked fine until yesterday. Why has this suddenly happened?

Help needed !!! :?

P.S. Emailed jim morrison, so lets see if he replies.

[efapc]

As for me I found the problem (cannot connect for unknown reason) only then MortRing program is running without it all works just fine

[johnannie]

As for me I found the problem (cannot connect for unknown reason) only then MortRing program is running without it all works just fine
What the hell is mortring?

[encece]

There is a patch on imates site called:

JAM_Cannot_Reconnect_Patch.cab

so far this has fixed my issue.....so far.

[johnannie]

Quote from Imates website.....

• Following requests from customers, we recently added a "Disconnect" button for the GPRS connection into 1.11 builds. Unfortunately this occasionally produces difficulty in re-connecting to GPRS. To remove the button and avoid this problem, please click here to download and install the JAM_Cannot_Reconnect_Patch.CAB patch

So, does this just remove the "Disconnect GPRS" button? The WWE1.11 never had it in the first place!!!!!!!!!!!

Can anyone confirm that this works on the 1.11UK ROM and the 1.11WWE ROM most specifically on the "Unable to connect due to an unknown reason" message and the GPRS disconnecting with a simple click of the red phone button.?

[programatix]

After some trial and error, it seems like the problem (unable to reconnect for the second time) is not caused by 1.11 ROM.

Previously, I'm having the same problem and after doing a hard reset, the problem goes away, restoring from backup caused the problem to revisit. I made up my mind to hard reset again and reinstall everything from nothing.

The only program I haven't reinstalled is SPB Pocket Plus and everything works fine.

I can also see that someone is saying that Mortring is also causing it but I'm not sure about it as I'm not using Mortring. RingToneX works fine with me.

The only anoying thing now is that after a certain time (without using it), GPRS will disconnect by itself. Maybe this is not a problem but a feature. It won't disconnect while using it.

[adambern]

The Jam Cannot Reconnect cab works perfectly. Thank you for posting it.

[encece]

downloaded yesterday....everything is still working fine. Thanks for fixing your mistakes, imate! I no longer want to throw my phone thru the window! :D

[johnannie]

I don't want to burst anyone's bubbles but people are reporting over at HoFo that even after appliing the .cab they aer still eventually getting the same error message and unable to re-connect to gprs. :-(

[smfa1965]

Well I applied the patch and it worked for a while last night then wouldn't connect. Did a soft reset and let it sit/poll my office email overnight and it was fine this morning. Switched my SIM to my MPx220 during the day and back to the JAM this evening. Since switching it back to the JAM, I haven't had the connect errors. It seems to me the patch did help to some extent. Before applying, it would get the error constantly, even after performing a soft reset. It still may not be perfect, but it is better, at least for me. My only complaint now is that the GSM signal really seems to jump up/down all the time. And when placing a call with full bars causes it to drop to two. Almost as bad as my Nextel phone. Oh well, guess I'll keep tinkering with it. Hopefully there will be another major update soon.

[alavie]

I installed the patch and get the same error massage after reconnection tray

[Bob100]

I spoke with O2 the other day re the disconnection of GPRS and they said that i didn't seem to have GPRS on my account. I told them that it had worked in the past and they said that GPRS had only just been taken off my account. However they didn't know why it had been taken off the account and have put it back on now, it now works connecting and disconnecting. It may be worth contacting your service provider as this may have happened to others. Just a thought. :?

However my email keeps giving me the message "timed out connecting to server" does anyone know why i get this message?? Any advice greatfully accepted. Thanks. :)

[johnannie]

Can anyone explain to me why I can't connect to www.google.com via GPRS with t-mobile?I have 1.11 imate rom. I can connect to it via WiFi and through USB pass through, but not GPRS. Other than that, the GPRS seems to be working OK. No errors so far, but I just can't connect to google.com....it redirects me to www.google.com/pda and when I click on full google it says that the site I am trying to connect to cannot be found. It is driving me nuts. I guess I'll just yahoo-it for now but there has to be a reason that it is not working.

PS, I have set up GPRS manually and with the T-mobile 1.6 .cab and they both have the same result.

[smfa1965]

Hey johnannie, what Tmo data service do you have? Let me know and I'll test on mine. I'm on VPN so let's see at least if I can get to the full blown Google. As I'm sure you've read here and on HoFo, the ROM and TMo cab's seem to do different things depending on installation and data service type. Anyway, let me know and I'll try it tonight on mine.

Steve

[johnannie]

Hi there and Thanks! I'm on the T-MObile USA unlimited internet for 19.99 a month. I don't have it set up as a VPN (As I don't have a clue what that is). I have it set up as a GPRS connection. I have tried it with a manual GPRS setup and with the .cab as I mentioned. I have tried wap.voicestream.com and internet2.voicestream.com (And internet3) and none of them with 1.11WWE will connect to FULL google.com. I would greatly appreciate your input. Also, what is the difference between the T-MObile VPN and the unlimited internet that I have?...if any. Thanks

[smfa1965]

VPN stands for Virtual Private Network. If set up for use, it's very secure.

Google loads the exact same way for me. It has to be a registry setting. I know on my XDA IIs I could go to full Google on GPRS. Don't have time to figure it out tonight, but I'll look at it tomorrow. As a side note, the PDA version of Google looks quite nice, so I'm not so sure I'd need the full version :D

I know, I know.....But the full version doesn't work!!

[johnannie]

VPN stands for Virtual Private Network. If set up for use, it's very secure.

Google loads the exact same way for me. It has to be a registry setting. I know on my XDA IIs I could go to full Google on GPRS. Don't have time to figure it out tonight, but I'll look at it tomorrow. As a side note, the PDA version of Google looks quite nice, so I'm not so sure I'd need the full version :D

I know, I know.....But the full version doesn't work!!


Exactly.....Why doesn't it work! :-)

[smfa1965]

Beats the shizz it out of me! Let's flame iMate for their crappy ROM!!! I mean come on, it's not like the majority of us didn't spend at least $600 on our devices!! Get your CRAP TOGETHER IMATE!!!

Or,

You'll be out of business in a few years when everyone get's wise that you don't have people who know what they're doing!

Ok, I'll calm down now. :P

[johnannie]

OK, figured it out. I spoke with level 3 tech support at T-Mobile USA and he told me that there has been a problem with google.com for several weeks now. They cannot figure out what it is but they did say that the problwm is on Google's side and they are trying to resolve it.

At least we now know that there is nothing wrong with our machines!

[snorlax]

Hi everyone, I really feel sorry for your google issue but do you really think it's related the this GPRS topic ?

I applied the patch on my french 1.11 ROM and nothing really changed... and I also have PocketPlus installed... but if someone knows another soft that could help me :
- really close applications,
- and show the battery level,
...then I would gladly get rid of it ! ;o)

[johnannie]

I'm back to square one. I'm getting the "Cannot connect to for an unknown reason." Screw all of this, I'm so sick of this damn thing. I will never buy another product from Imate again. I have spent AGES trying to sort this $600 machine out and I'm still messing with it. ARGGGHHHH!@!@@!!

[bamse]

I'm back to square one. I'm getting the "Cannot connect to for an unknown reason." Screw all of this, I'm so sick of this damn thing. I will never buy another product from Imate again. I have spent AGES trying to sort this $600 machine out and I'm still messing with it. ARGGGHHHH!@!@@!!

Do you have SPB PocketPlus?

[hypr]

I have SPB Pocket Plus... is that implicated in this issue?

[bamse]

I just updated my ROM to the official Qtek S100 1.11 ROM from my Swedish supplier at www.qtek.se. After having installed my most commonly used apps GPRS failed to reconnect after connecting to ActiveSync through USB. So I gave it a second go, testing the connection after each major step during the installation:

1. Hard Reset
2. Setup Bluetooth partnership with Jabra Headset.
3. Setup GPRS
4. Connect GPRS
5. Connect to ActiveSync and setup a standard partnership
6. Disconnect ActiveSync
7. Reconnect to GPRS - works fine
8. Connect to ActiveSync
9. Install SPB PocketPlus
10. Disconnect ActiveSync
11. Reconnect GPRS - works fine
12. Setup MMS connection (GPRS disconnects during this process)
13. Reconnect GPRS - works fine
14. Connect to ActiveSync
15. Disconnect ActiveSync
16. Connect GPRS - works fine
17. Connect ActiveSync
18. Turn off Certificate checking (certchk off)
19. Disconnect ActiveSync
20. Connect GPRS - works fine
21. Connect ActiveSync
22. Setup Server Sync and wait for sync to finish
23. Disconnect ActiveSync
24. Connect GPRS - works fine
25. Connect ActiveSync
26. Install Swedish keyboard layout
27. Disconnect and restart the device to activate Swedish keyboard.
28. Connect GPRS - works fine
29. Change Regional Settings to Swedish
30. Connect ActiveSync
31. Disconnect ActiveSync
32. Connect GPRS - works fine
33. Connect ActiveSync
34. Install SPB Diary
35. Disconnect ActiveSync
36. Connect GPRS - works fine
37. Connect ActiveSync
38. Setup Sync of Notes and Files
39. Disconnect ActiveSync
40. Connect GPRS - works fine
41. Connect ActiveSync
42. Set options for SPB PocketPlus/Diary and Today Screen.
43. Disconnect ActiveSync
44. Connect GPRS - works fine
45. Connect ActiveSync
46. Copy some files from the old devices folder and use another theme for the today screen.
47. Disconnect ActiveSync
48. Connect GPRS - DOESN'T WORK!!!!
49. Change back to default today theme
50. Connect GPRS - STILL DOESN'T WORK!!!!
51. Connect ActiveSync
52. Disconnect ActiveSync
53. Connect GPRS - FAILS AGAIN!

So, it seems to be something either with changing the today screen or with copying a few files to the "my documents" folder.

I will do another hard reset and skip the last steps and get back to you when I know if that seems to do the trick.

[bamse]

I have SPB Pocket Plus... is that implicated in this issue?

No... I am just trying to find out if all of us that experience the problem have the same piece of software installed. I will run my device for a couple of days with nothing but the swedish keyboard installed except for what comes with the OS. If it still fails to work I will definitely demand a new device - one that works!

[smfa1965]

I've been running the SPB Pocket Plus. But, I don't think it matters. I seem to recall a week or so ago where I just did a hard reset, setup my connection settings, and after either manually disconnecting GPRS by holding the end call button, or by connecting to the computer where ActiveSync takes over and then trying to connect again, it stopped working. BUT, I don't freakin' remember!! :shock: I've reloaded soooo many times.

I will say however that when running SPB Pocket Plus on ROM version 1.06, there are no issues.

[bamse]

I've been running the SPB Pocket Plus. But, I don't think it matters. I seem to recall a week or so ago where I just did a hard reset, setup my connection settings, and after either manually disconnecting GPRS by holding the end call button, or by connecting to the computer where ActiveSync takes over and then trying to connect again, it stopped working. BUT, I don't freakin' remember!! :shock: I've reloaded soooo many times.

I will say however that when running SPB Pocket Plus on ROM version 1.06, there are no issues.

I have had the GPRS cannot reconnect issue with ROM version 1.06 both with and without PocketPlus :-P

[moebis]

I've been running the SPB Pocket Plus. But, I don't think it matters. I seem to recall a week or so ago where I just did a hard reset, setup my connection settings, and after either manually disconnecting GPRS by holding the end call button, or by connecting to the computer where ActiveSync takes over and then trying to connect again, it stopped working. BUT, I don't freakin' remember!! :shock: I've reloaded soooo many times.

I will say however that when running SPB Pocket Plus on ROM version 1.06, there are no issues.

I have had the GPRS cannot reconnect issue with ROM version 1.06 both with and without PocketPlus :-P

I noted this issue with SPB Pocket Plus several weeks ago on this and the Howard Forums. I'm telling you SPB Pocket screws up the GPRS connections. I tested it extensively, with both 1.11 I-Mate 850 rom and the Anansky hack (which I'm using now). Unfortunately I love SPB Pocket Plus, but I'm using Battery Pack now since it doesn't screw with the GPRS.

[ignar]

The worst part of this issue is there seems to be no common ground shared by users about the condition the problem is occurred. I installed PocketPlus yesterday and so far, GPRS connection has been no worse than before: mostly working well, but still sporadic error message shows up.

[moebis]

The worst part of this issue is there seems to be no common ground shared by users about the condition the problem is occurred. I installed PocketPlus yesterday and so far, GPRS connection has been no worse than before: mostly working well, but still sporadic error message shows up.

Well it's really easy to explain the condition. GPRS works perfectly fine on 1.11 no resets for days on end. As soon as SPB Pocket Plus is installed, all the GRPS issues pop up, no connections, lost connections, reseting, flight-mode on-off to reset radio. I went 4 days with everything working fine, installed Pocket Plus, boom it blew up again. I've been running about 2 weeks now with tons of other software installed (except SPB Pocket Plus) and there have been 0% GPRS issues.

[johnannie]

I ran 1.11 with nothing on it for 2 days. NOTHING!!! No apps, no contacts, no calendar, NOTHING. And I got the "Unable to connect for an unknown reason" error message.

I wrote to Imate and here;s the response:

Dear Sir,

Thank you for writing in. Regarding your query, to solve the issue, please install the ‘T Mobile USA” CAB file from the following link and check.

http://www.clubimate.com/t-JAMSETTINGS.aspx

If you have any other queries, please feel free to contact me at any time, I will be glad to assist you.

Best Regards,

Technical Support
i-mate™

______________________________________


Obviously this didn't fix a damn thing. T-mobile USA has one setting for GPRS. That is internet2.voicestream.com. That's it. No proxy, no user name, nothing else. Why can't we get this thing to work?

SPB Pocket plus may mess things up, but it's not the source of the problem. Has anyone else noticed that when you experience the connection errors, it looks like GPRS is trying to connect several times? -The GPRS bubble flashes like it's restarting really quickly...and then fails.

[Mashie]

I will also report that SPB Pocket Plus nor Mortring were installed on my phone with the 1.11 rom (both US and UK version) and I got the error. I also have SPB Pocket plus insalled on the 1.06 rom with zero issues.

the lack of a common cause is crazy!!

I have had the issue with every single rom since 1.06 with the exception of I-Mate 1.06.132.

I am curious... How many of us are using Pocket BT Tools to manage our BT connections? I just have a naggng feeling that it is some sort of radio conflict between the GPRS and BT stack. I have no data to prove this, it is just a gut feeling.

[snorlax]

Well it's really easy to explain the condition. GPRS works perfectly fine on 1.11 no resets for days on end. As soon as SPB Pocket Plus is installed, all the GRPS issues pop up, no connections, lost connections, reseting, flight-mode on-off to reset radio. I went 4 days with everything working fine, installed Pocket Plus, boom it blew up again. I've been running about 2 weeks now with tons of other software installed (except SPB Pocket Plus) and there have been 0% GPRS issues.

When you say you don't have SPB Pocket Plus installed, do you mean you just have unistalled it or you had a full hard reset with the reinstallation of everything except SPB PocketPlus ?

[smfa1965]

As I believe I've said here and on HoFo, I've tried all combinations with 1.11 and at some point, it just doesn't make a difference what's installed. I've done Hard Resets with ExtRom installed, and not, Installed TMo Cab's, and not, installed all my apps including SPB Pocket Plus, and not, doesn't matter. At some point it won't connect.

But, what I haven't done is a hard reset and install 1.11 again with the new reconnect patch and see how it goes with nothing else installed. I loaded the reconnect patch on top of everything else, to include SPB Pocket Plus. So, need to test it with a clean device. Although, I'm not going to hold my breath.

johnannie, Yes, I've reported this in one of my many threads. I always know when there'll be a problem, the GPRS bubble will pop up connecting and flash twice. At that point, no connection and the error pops up after several seconds.

[smfa1965]

Well Crap!! I completely forgot that installing the TMo 1.6 cab immediately causes the connect error after launching PIE and trying to go to a website. I can manually connect but PIE doesn't link up correctly to the connections. Time to Hard Reset yet again.

[moebis]

Well it's really easy to explain the condition. GPRS works perfectly fine on 1.11 no resets for days on end. As soon as SPB Pocket Plus is installed, all the GRPS issues pop up, no connections, lost connections, reseting, flight-mode on-off to reset radio. I went 4 days with everything working fine, installed Pocket Plus, boom it blew up again. I've been running about 2 weeks now with tons of other software installed (except SPB Pocket Plus) and there have been 0% GPRS issues.

When you say you don't have SPB Pocket Plus installed, do you mean you just have unistalled it or you had a full hard reset with the reinstallation of everything except SPB PocketPlus ?

No, you have to Hard Reset. Uninstalling SPB still leaves the GPRS messed up. It took we 5 complete reinstalls of my I-Mate to discover this. BTW, I'm using Cingular. I think this issue is compounded by T-Mobile, which adds another level of problems. SPB on 1.11 plus T-Mobile means twice can go wrong. In the case of Cingular simply NEVER INSTALLING SPB POCKER PLUS will fix this problem.

[bamse]

Without PocketPlus mine still works... IF it is still ok tomorrow I will install everything BUT PocketPlus and see what happens.

If it is PocketPlus, as a paying customer I will demand they provide an update where this is fixed!

[johnannie]

Do you guys know how to read. SPB Pocket Plus isn't the problem. The problem is 1.11!!!! Loads of people have reported here that they have (including me) the reconnection problem with NOTHING on their device. NOTHING! I had the issues on my JAM after a day or so with no contacts, no applications, no calender. NOTHING.

[mbc]

Do you guys know how to read. SPB Pocket Plus isn't the problem. The problem is 1.11!!!! Loads of people have reported here that they have (including me) the reconnection problem with NOTHING on their device. NOTHING! I had the issues on my JAM after a day or so with no contacts, no applications, no calender. NOTHING.

I guess we're mixing up the cause with the (interim) solution. 1.11 is the problem and for many of us (myself included) not installing Spb Pocket Plus is eliminating the symptom.

[smfa1965]

Mine is still working fine. I've loaded my contacts from Outlook but nothing else. No issues connecting/disconnecting. Even though I haven't installed SPB Pocket Plus, I'll agree with johnannie's comment, that SPB isn't the problem. Why do I say this? Because as he has said it doesn't matter what is installed. At some point it just stops working.

I've posted so many times about hard reset's, re-flashing, and at different points it just seems to stop. Is it really SPB? I don't know. I need to install a truck load of apps that I"m using. Do I really want to spend the time installing one app at a time and then test for several days to see if it's the issue....NO! Don't have the time to do that.

Problems are also caused by either the ROM or the CAB updates. The Registry settings are completely screwed. Can someone tell me if this device is WAP 2.0 compatible? If it is, PIE on certain sites reports that it isn't, while loading Netfront seems to make it work?

[bruxelles5]

I have the same problem on GPRS

on connection settings, under My ISP, I add a new connection et name it "whatever GPRS" then I make this connection as default, then I deleted the old connection.

Then soft reset the MDA

Look like it's working (so fare so good) wait and see !!!

[bamse]

I had mine runing for four days without PocketPlus, so I decided to install it.

Need I say it immediately killed my GPRS?


So, I decided to give alternative Task Manager applications a try:

Did a hard reset and installed Battery Pack Pro from Omega One. GPRS immediately stopped working, just like with PocketPlus.

Did another hard reset and installed Wisbar Advance (yes, the latest version with support for Phone Edition and 2003 SE). It too immediately made reconnecting to GPRS impossible.


I then received a call from a friend, who has the exact same device with the same version of PocketPlus and the same operator. I asked him to try it on his device, and to my great surprise he has no problems at all. The only differences between our devices are that his is a few months newer, and that his company does not use a centrex switchboard.


Anyway, I now have the Swedish agency working on it. They would give it a go with PocketPlus on one of their devices and get back to me with the results. If they can't reproduce the error I have been invited to their offices to try their SIM in my device and vice versa to find out if the SIM has anything to do with it. We are on the same operator.


I have also got in touch with the guys at SPBSoft. As something they do with PocketPlus provokes the error they might have a clue at what it is.

[bruxelles5]

yes please let us know, because what i try on my Qtek did no solve my problem

thanks

[bamse]

Has anyone tried the 1.12 ROM?

[Mashie]

Has anyone tried the 1.12 ROM?

I tried the 1.12 rom and ran into GPRS issues (unable to connect for unknown reason...) within 5 minutes. I reflashed back to the I-Mate 1.06 rom and all GPRS issues went away. This is on a Qtek S100/

[bamse]

Turns out my friend actually had the problem as well :-(

And need I say the Swedish agency couldn't recreate it?

This is just stupid.

I am still hoping for the guys at SpbSoft to fix it. As with the latest firmware (1.11 from www.qtek.se) my phone works just fine for days without a task manager, it has to be something they do that provokes the error.

[taron]

Hello All,

I have the same problem, I don't use SPB or others apps... Only ROM apps + VoiceCommander and PocketStreet.

Where can I download the iMate patch to try it ?

Thanks,

[Pegasus626]

I have tried all sorts of things to remove the Unable to connect problem. I have had no apps loded and it still happens. I have installed the patch which works for a few hours to a day and finally I resorted to downgrading the rom to the Imate 1.06WWE with the Bluetooth no hardware patch installed. Since then I have had zero problems connections 100%. The GPRS issue seems tied to 1.11 and it is even worse on 1.12. I have heard people say they get it on 1.06, but this is not what I have found.

[bamse]

I've just done a hard reset and I'll be running my phone with nothing but the bundled software and a swedish keyboard for a week before adding anything else.

If the GPRS issue shows up during this time I will go straight to the dealer.

If not, I will install the only other three pieces of software I have had installed when it all went wrong the last time - SPB Diary, SPB PocketPlus and AvantGo. I will let a week pass between installing each piece of software.

This should give me a good chance to isolate what is actually causing the problem.

[smfa1965]

I've just done a hard reset and I'll be running my phone with nothing but the bundled software and a swedish keyboard for a week before adding anything else.

If the GPRS issue shows up during this time I will go straight to the dealer.

If not, I will install the only other three pieces of software I have had installed when it all went wrong the last time - SPB Diary, SPB PocketPlus and AvantGo. I will let a week pass between installing each piece of software.

This should give me a good chance to isolate what is actually causing the problem.

What ROM are you running now? I haven't been following too closely as of late, but I'm not happy to hear the 1.12 is doing the same thing. Don't really want to go back to 1.06, but I guess it's better than using my Jam as a paper weight!! :evil:

[johnannie]

I contacted I mate.....again. And they told me that they were aware of the ongoing problem with the GPRS reconnection and that they are working on it. I have a feeling that these guys must be Irish. The Irish have a tendency to tell you things that you want to hear to make you feel better. SO, I'd be willing to bet that they have no idea how to solve this. I have been on 1.06 and have had no reconnection prblems whatsoever since the switch from 1.11. I really wish that someone would come out with a PPC that didn't require a full time job to get it to work. I really want to get rid of this JAM on Ebay, but the longer I wait, the less Ill get for it...AND the longer I'll have to go without a PDA. ARGH!!!!

[smfa1965]

I contacted I mate.....again. And they told me that they were aware of the ongoing problem with the GPRS reconnection and that they are working on it. I have a feeling that these guys must be Irish. The Irish have a tendency to tell you things that you want to hear to make you feel better. SO, I'd be willing to bet that they have no idea how to solve this. I have been on 1.06 and have had no reconnection prblems whatsoever since the switch from 1.11. I really wish that someone would come out with a PPC that didn't require a full time job to get it to work. I really want to get rid of this JAM on Ebay, but the longer I wait, the less Ill get for it...AND the longer I'll have to go without a PDA. ARGH!!!!

I feel your pain!! I'm in the same boat. Don't really want to get rid of my Jam, but given the problems with the ROM's........would make it hard to sell on eBay. Losing money by the day. :(

[bamse]

My best guesses are that:

1. They know what it is and that they can't do anything about it.

or

2. It has not had enough impact to substantially affect neither sales figures nor support resources.

I have now had my device running for 20 hours with nothing but the swedish keyboard support installed except for the bundled software. So far so good, GPRS reconnection has worked faultlessly.

I'll keep going for another 6 days and if nothing has happened by then I will add Spb Diary and give it another week before adding Spb PocketPlus and then Avantgo. As this is all that I have had installed when it has failed on me before it should stop working sometime in the nearest three weeks.

[shianto]

I have just received my German MDA mini and flashed it to a 1.12 ROM. I have not installed anything except MS Voice Cmd. My GPRS seems to be working fine although the disconnect option does not seem to exist. I assume by reading some of the posts, this has been removed intentionally by manufacturer???? Comment anyone? In any case I have been using the in-flight function to switch it off

Question: I want to use GPRS to download my POP email every X mins. Can I configure to connect, check then disconnect automatically (trying to emulate blackberry push style)?

TIA

Anton

[bamse]

I have just received my German MDA mini and flashed it to a 1.12 ROM. I have not installed anything except MS Voice Cmd. My GPRS seems to be working fine although the disconnect option does not seem to exist. I assume by reading some of the posts, this has been removed intentionally by manufacturer???? Comment anyone? In any case I have been using the in-flight function to switch it off

Question: I want to use GPRS to download my POP email every X mins. Can I configure to connect, check then disconnect automatically (trying to emulate blackberry push style)?

TIA

Anton

You can disconnect GPRS by pressing and holding the red phone button for about three seconds.

Except for saving battery life, why would you want to connect/reconnect GPRS instead of keeping it active all of the time?

[shianto]

The battery life is one. I mean I have just move from a Nokia and going from a couple of days between charges, to one day between charges is a bit of a shock.
Second is cost. If you are polling, you are sending data and it costs. Although having said that I guess I should work it out. Are you suggesting the cost would be very small?

Cheers

Anton

[bamse]

The battery life is one. I mean I have just move from a Nokia and going from a couple of days between charges, to one day between charges is a bit of a shock.
Second is cost. If you are polling, you are sending data and it costs. Although having said that I guess I should work it out. Are you suggesting the cost would be very small?

Cheers

Anton

I keep mine plugged in most of the time.

Connecting - polling - disconnecting every x minutes should cost you just as much as connecting once and then polling every x minutes. Or am I missing something here?

[bamse]

By the way, my Qtek has now been running without reconnection issues for three full days with WWE 1.11 from www.qtek.se and only bundled software.

[shianto]

You could be right, sounds like you know more than I do. Any tips on using GPRS for email i.e. any surprises, or smarter - not so obvious ways of setting up? One of the things I have noticed is browsing seems to be very slow. I though GPRS had a transfer rate of 112k?

[bamse]

You could be right, sounds like you know more than I do. Any tips on using GPRS for email i.e. any surprises, or smarter - not so obvious ways of setting up? One of the things I have noticed is browsing seems to be very slow. I though GPRS had a transfer rate of 112k?

May I suggest you start a new thread about email polling and GPRS speed? It is not really what this thread is about.

Thanks

[latts]

Hi,
New to the forum postings but have been reading the comments for a while.

I bought the QTEK about 1-2 months ago and it came with 1.11 installed. Once I got the GPRS settings set-up everything was fine with internet and MMS.

I recently got 1.12 from my supplier and installed this and from this point on I have had the same problems as yours, mentioned above. I have contacted my supplier and they have been in touch with QTEK who say there is no problem and it must be my settings. I have the same settings on a number of phone and so this is incorrect.

Today I played around with the phone and managed to connect to both internet GPRS and MMS GPRS once and once only. Even though I was disconnected from GPRS I had to soft reset the phone before I could use MMS GPRS. I worked once and now its not working and I can't be bothered to soft reset everytime.

Hopefully some information from this post sent to QTEK will open there eyes to the problem.

BTW I have pocket plus installed but didn't have problems with it on 1.11 and I can't believe it causing a problem now but could be...

Will let you know what QTEK say as I now have a direct email contact bypassing the supplier.

M.

[bamse]

And so comes day 6 of third party free S100. 13:33 CET I receive the "Cannot reconnect for a unknown reason" error.

WHAT THE F***!!!

So it has finally been proven that while PocketPlus and other task managers seem to make the problem appear sooner, they are not what is causing it.

Tried calling Brightpoint (the Swedish importer) but during the summer they only answer the phone before noon. So then I called their repair shop, where they said they never heard of the problem but that it would be fixed within four days if I sent it to them. When I asked them how they could promise to fix it in less time than it takes to recreate he said that if they can't fis it any other way they would replace the main board. At that point I didn't even bother anymore, how on earth can he know if the problem is fixed if he does not have enough time to even recreate it?

I'm calling Brightpoint tomorrow morning, and this time I will demand that they provide a new firmware where the issue has been fixed together with an explanation of what it was that needed fixing.

[PeterW]

I have the same problems on my O2 mini. I've just finished reading through all of the messages in this thread and wanted to add my own experience.

* Under the 1.06 ROM, I never had any problems with GPRS and I am an Spb Pocket Plus user;

* Upgraded to 1.11 ROM and immediately noticed the Disconnect button had disappeared in the GPRS window. After hunting around I found the GB-Soft tweak (http://www.gb-soft.cz/XDAII/product_gprs_tweak_en.htm) that turns on the button, and immediately began to have the GPRS connection problem that everyone reports here.

* Uninstalled the tweak and hard reset, and problem disappeared.

* Installed pocketMAX phoneAlarm (now on v1.22) which has an option to enable the Disconnect button (and show connection time counter), and the problem reappeared!

* Disabled the phoneAlarm GPRS Disconnect button, soft reset and tried GPRS. Curiously the Disconnect button is still there (must be a bug in phoneAlarm not updating the registry) but...I am currently connecting and disconnecting GPRS at will without a problem!

Not to say this has solved it permanently but I'll keep you posted on my progress.

BTW, I'm beta testing Spb Pocket Plus v3.0 at present.

[JanR]

I bought a QTEK 2020i previously had QTEK 2020

QTEK2020 had problem once every week or 14 days, and it would happend 3 times og more for a day or so...

QTEK 2020i has the problem multiple times EVERY DAY...
1.11.00 WWE
Radio 1.02.00
ExtROM version 1.11.112 WWE

Shit...

[PeterW]

Not to say this has solved it permanently but I'll keep you posted on my progress.

I can report that it is better than it was, but still occasionally does not work. :( Another phoneAlarm user reported on their forum that removing it completely has solved his problem totally.

[smfa1965]

Ok, this is silly......How long has this thread been going on? 3 Months? Why is it that ROM 1.06 causes no issues, regardless of what apps we are running? I mean none!! Doesn't matter that I'm running SPB Pocket Plus, my corp email program, or what ever.....It works. Upgrading to 1.11 or higher causes my 850 Jam to disconnect. Come on iMate! HTC! Or whoever....It can't be that difficult for the powers to be to figure this out! Compare the code from 1.06 to 1.11 and you'll have a start. Tired of doing their job, tired of having a PPC as a brick. Spent way too much money thus far. :twisted:

[PeterW]

Ok, this is silly......How long has this thread been going on? 3 Months? Why is it that ROM 1.06 causes no issues, regardless of what apps we are running? I mean none!! Doesn't matter that I'm running SPB Pocket Plus, my corp email program, or what ever.....It works. Upgrading to 1.11 or higher causes my 850 Jam to disconnect. Come on iMate! HTC! Or whoever....It can't be that difficult for the powers to be to figure this out! Compare the code from 1.06 to 1.11 and you'll have a start. Tired of doing their job, tired of having a PPC as a brick. Spent way too much money thus far. :twisted:

I'd be happy to go back to the 1.06 ROM although I don't know if it is possible or even where I'd find it. I'd ask O2 although the hotline number in Australia gets patched through to Hong Kong, and unfortunately every time I have phoned them they leave me feeling like I am talking to someone with no expertise on the device whatsoever. It's like they put anyone they have on the helpdesk without training them. :evil:

[snorlax]

Yep, everyone wants to go back to ROM 1.06 : damned upgrades !!!
Does anyone know how to extract a ROM from an existing mahine ?

[benkaboo]

Hi guys,

Maybe you've heard this before but to add to your databanks on trying to figure out what causes your problems.

I upgraded to rom version 1.12 from Imate and immediately experienced the GPRS problem.

This last weekend (yesterday), following some instructions I found on this site, I performed a hard reset of my device and chose NOT to install any of the EXTERNAL rom files.

So far ... (been about 12 hours), I've had no problems with GPRS and have connected and reconnected on several occassions.

Maybe that will help some of you. I intend to use my imate jam for at least a month like this to see if instability creeps back in, after that (a month of sanity ;) I might start messing around with it to see if I can track down which external rom file seems to bring on the PAIN !!! ;),

Happy Trails,

bEn.

[PeterW]

Hi guys,
This last weekend (yesterday), following some instructions I found on this site, I performed a hard reset of my device and chose NOT to install any of the EXTERNAL rom files.

So far ... (been about 12 hours), I've had no problems with GPRS and have connected and reconnected on several occassions.

G'day Ben,

Thanks for the info. If you are able, please let us know in a week or so if everything is still working without problems.

Thanks,
Peter.

[benkaboo]

No problems, you might also be amused to hear that an Imate representative rang me to do some market research a couple of weeks ago (scored two free movie tickets :-).

They were generally friendly and interested in what I had to say, but claimed not to have heard anything about the gprs issues.

Now I'm not one of those angry flame-on !!! kindof people (or at least I hope I'm not <lol>), but it seems to me that if the Victorian brand manager can't get around to reading the company's international customer forum (only one I know of), we could be waiting a very long time for customer support.

In short ... I think we're on our own here kids <shudder>

Toodles :-),

Ben.

[ajhard]

how do i do a hard reset and install without instaling the extended rom?

i would like to give this a try,

cheers

[smfa1965]

how do i do a hard reset and install without instaling the extended rom?

i would like to give this a try,

cheers

Turn the device off. Stick the stylus in the Reset hole and press the Power button at the same time (WARNING: I'm sure you're aware you'll lose everything on your device!). When it comes up and asks for your Provider, tap cancel and then do a Soft Reset before the ExtRom Cabs are installed. When it reboots and comes up, you'll have a clean device. You can go into File Manager and see a new storage option for ExtROM. In there you'll find all the Cab files that weren't installed. You can of course install each one after the fact.

[hanzen]

I think i have been trying all ROMs available, and finally i think i have solved the hole GPRS problem. This is what i did:

Installed the Dangaard ROM version 1.11.160 - from this link:
http://www.mysmartphone.no/index.php?name=UpDownload&req=viewsdownload&sid=4

"Note: If you get the Country id error, download this file:MaUpgradeUt_noID.exe from this location: ftp://forum.xda-developers.com/Magician/Tools/

Extract it and put it in the rom upgrade directory, and use this to start the update process, if you still get the country id error, just run it one more time."

Then i downloaded and installed the Radio ROM version 1.12.10 from ftp://forum.xda-developers.com/Magician/Radio/ ( user: xda and password: xda)

And it's been working flawlessly for 48 hours :D , i have synced with activesync and really stressed it, connected and disconnected many many times, and the GPRS keeps on connecting as it should..believe it or not !!

I will post a update after my vacation - 4 weeks from now.

Hope this will help all you others experiencing this same problem.

Brightpoint and Dangaard support had not even heard of this problem, and all they could tell me was to install their latest ROM, even though this was exactly what i had done... :shock: I tried to tell them that my problem was real and referred to this forum for they to read, but it seemed like they would not believe me... :evil:

[bruxelles5]

yesterday I have done almost the same things, I install the 1.11 Dangaard on 2 Qtek S100 with GPRS problem (sold by Proximus) since then no more problems.

So I guess the Dangaard ROM is working fine

I notice that I have the Dangaard Rom 1.11 on my Qtek S100 (MDA T-Mobile) and I never had the GPRS problem (same things for a friend with similar configuration)

Try the Dangaard 1.11

[Mashie]

I think i have been trying all ROMs available, and finally i think i have solved the hole GPRS problem. This is what i did:

Installed the Dangaard ROM version 1.11.160 - from this link:
http://www.mysmartphone.no/index.php?name=UpDownload&req=viewsdownload&sid=4

"Note: If you get the Country id error, download this file:MaUpgradeUt_noID.exe from this location: ftp://forum.xda-developers.com/Magician/Tools/

Extract it and put it in the rom upgrade directory, and use this to start the update process, if you still get the country id error, just run it one more time."




Then i downloaded and installed the Radio ROM version 1.12.10 from ftp://forum.xda-developers.com/Magician/Radio/ ( user: xda and password: xda)

And it's been working flawlessly for 48 hours :D , i have synced with activesync and really stressed it, connected and disconnected many many times, and the GPRS keeps on connecting as it should..believe it or not !!

I will post a update after my vacation - 4 weeks from now.

Hope this will help all you others experiencing this same problem.

Brightpoint and Dangaard support had not even heard of this problem, and all they could tell me was to install their latest ROM, even though this was exactly what i had done... :shock: I tried to tell them that my problem was real and referred to this forum for they to read, but it seemed like they would not believe me... :evil:

Can you upload to the FTP site? The download is no longer available from the link posted above and I would really like to try this out.

Thanks

[smfa1965]

Wait, so will this work with my U.S. 850 MHz model? If so, sweet! Also, have you noticed an increase on "In-call Sound Volume". Running on 1.06 it's quite low.

Yes, please post a new link for the download. It's not working, or upload it to FTP site here. Thanks!!

[benkaboo]

Hey guys, with the developments of the Danguard solution, I thought it might be pertinant to update the findings of my own 'experiment'

I did a hard reset of rom version 12 from imate on sunday and chose NOT to install the external rom cab files.

So far (it's thursday) I've had no problems with connecting and disconnecting, so I think I've become increasingly sure that the external rom holds the file (somewhere) that is causing the internal conflict in my imate jam (just being poetical I have no real idea what is 'technically' causing the problem) ;-).

The problems I have experienced imagine would be fixed by installing some of the external rom software ie

i) The mail application does't independently connect (it waits for me to prompt it) despite being set to connect every 45 minutes (this used to work before my hard reset) .

ii) My input style seems to default to keyboard when I switch between applications.

I imagine many of these things could be fixed by tooling around with the registry settings but I haven't tried that out yet.


Keep the info flowing, especially to anyone braver than me whose willing to experiment with installing various cab files from the external rom to see if they break the machine. I'm afraid I'm enjoying the relative sanity of a semi-functional machine a bit to much <lol> ;-).

Chiz,

Ben.

[hanzen]

Ok, sorry about the faulty link. They are apparently redesigning their site.


File: MA_DT_WWE_NorwayRetail_11100_160_11100_Ship.exe
ftp://xdaupload:xda@ftp.xda-developers.com/

Regarding the question about "in call volume" i have no trouble with this.
I guess you know you can adjust this volume by using the slide button located on the left side, to adjust this volume when in a call....

PS: GPRS still working great !! :D

[latts]

Well gentlemen after getting nowhere for about 3 weeks with my supplier and Dangaard (never heard of the problem and asked me to send the phone back) I decided to chance the hard reset option which was mentioned here.

I initially hard reset the phone and stopped the automatic external ROMs update. I checked the GPRS connection and it worked fine. I think decided to install the ROMs separately to try and figure which was wrong. After 2 or 3 I gave up and ran autorun. Checked the GPRS and it still worked.

So next I hard reset again but let it install the external ROMs. Just tried my internet and MMS GPRS connections and they work sweetly.

Happy but not amused. Only thing I can see at the moment is I have lost the "disconnect" button in the GPRS pop up but that's not a problem.

I am now going to re-install everything I had on but will check at each stage to make sure the GPRS continues to work.

Will let you know, thanks for the posts and fingers crossed this has fixed it,
M.

[latts]

Hi,
After 3-4 hours of trying stuff out last night I gave in.

Initially when I hard reset the phone I had the GPRS connection working correctly, it flicked between both MMS and internet conneciton effortlessly. I then started re-installing the software I had on to try and figure out if one of these was causing the problem. This is what I had installed:
1. CAB to allow MP3 ringtones
2. Worldmate
3. Photo Contacts
4. Informant
5. SPB+ (or whatever its called)
6. Phone Alarm
7. WinRAR

I noticed a few people questioning Phone alarm so started with no installing that. After installing Worldmate and Photo contacts everything was still fine. I then installed the MP3 cab and the connection went. I started again with a hard reset and different scenarios and always the same. I got 1 or 2 programs installed and then the connection went.

It didn't seem to matter what the programs were, could it be a problem with the install software screwing something up?

Although getting quite good at hard resetting the phone I am now really p'd off with this. If it was one thing that did it fine but now I am nowhere nearer knowing what the problem is.

At this rate I may have to hard reset and have only one program installed.

[benkaboo]

... well not really an answer <lol>

But to qualify the findings, I've installed about 9 programs on my imate jam (minus the external rom cabs) and am still yet to have a problem connecting.

While a few niggling issues remain, I think if this works for people it could well be the interim answer.

Chiz,

Ben.

[latts]

Yeah not an answer but that's what I said in the posting :D

I originally tried your approach of not installing the external ROMs but when I did and it still worked I thought what the hell maybe the hard reset has fixed something.

I'll try again without the external ROMs tonight.

BTW DO you have any information on what the External ROMs do, was a bit suspicious of leaving stuff out that they had bundled in?

[hanzen]

This link is now working: :D

http://www.mysmartphone.no/index.php?name=UpDownload&req=viewsdownload&sid=4

PS: Tried to upload via ftp, but didn't work.

[Loboman]

Then i downloaded and installed the Radio ROM version 1.12.10 from ftp://forum.xda-developers.com/Magician/Radio/ ( user: xda and password: xda)

And it's been working flawlessly for 48 hours :D , i have synced with activesync and really stressed it, connected and disconnected many many times, and the GPRS keeps on connecting as it should..believe it or not !!

I just upgraded the radio (only radio) to 1.12.10 and it does seem to work! Be sure to make a full backup before you upgrade since upgrading includes a hard reset.
This has been the single most annoying problem with my Magician and now it might be solved! Big thanks to Hanzen! Btw, Denmark rocks :) Just spent a week in Marielyst (and 4 days in the car.. :P).

[crisscross]

1.12.10 worked fine for me too, but today i could not connect again! Out of accident I opened Settings/connection/GPRS settings/GPRS Settings and the slot was changed from Class 8 to Class 10!!! Changed it back and GPRS works again. Dont know if this has something to do with your problems but it may be a clue...
Edit: It could also be the fact that chaning the slot resets the radio.

[JammyDodger]

Interesting.. Had problems with 1.11 so upgraded to 1.12 which ran fine for 6 days and then the GPRS reconnect problem came back. Been turning flight mode on/off for the past two weeks every time I need to use GPRS - just changed from class 10 to class 8 and have managed to reconnect 6 times in a row without a single soft rest or flight mode on/off toggle required.

...... and after 10 connects problem has returned :cry:

[Mashie]

1.12.10 worked fine for me too, but today i could not connect again! Out of accident I opened Settings/connection/GPRS settings/GPRS Settings and the slot was changed from Class 8 to Class 10!!! Changed it back and GPRS works again. Dont know if this has something to do with your problems but it may be a clue...
Edit: It could also be the fact that chaning the slot resets the radio.

ok this is interesting. I flashed to the latest Qtek 1.11 rom for my S100 and everythign was working fine. I left my GPRS connected over night, when I came back this morning it was still connected, I manually disconnected and tried to reconnect just to get the error.

I went to where you list above and sure enough, it is listed ast Class 10, I switched it to Class 8 (Yes it does reset the radio) so we will see what happens.

FYI the Norwegen ROM did not fix the problem for me ....

[Loboman]

I also got the problem back.. DAMN! :O I'll try the Class 8-trick..

[Mashie]

I also got the probolem back.. DAMN! :O I'll try the Class 8-trick..

So far, all is well and no connection issues. I have been using my jam pretty hard all day with e-mail and taking/placing calls.

In fact, I just manually disconnected and it reconnected with no issue.

I am still keeping my fingers crossed and will post after I leave it connected after an extended time.

[smfa1965]

I also got the probolem back.. DAMN! :O I'll try the Class 8-trick..

So far, all is well and no connection issues. I have been using my jam pretty hard all day with e-mail and taking/placing calls.

In fact, I just manually disconnected and it reconnected with no issue.

I am still keeping my fingers crossed and will post after I leave it connected after an extended time.

Mashie,

What model of Jam do you have again? 850 or 900? What ROM are you running now? Thanks, Steve

[Mashie]

I am using the Qtek S100 900/1800/1900 and running the Qtek (Brightpiont) 1.11 rom released from www.qtek.se

http://www.qtek.se/default.asp?nc=9142&id=127&element=0 click the link for upgrading at the bottom and open the .doc file. In the file is a link to download the 1.11 rom.

goign strong all day so far, no GPRS problems after changing to Class 8.

I also posted over in the T-Mobile section of HoFo asking if any of the T-Moble support reps can explain the difference between Class 8 and Class 10 to see if it sheds any light on the subject. I will post here when/if we get an answer.

-Mashie

[smfa1965]

I am using the Qtek S100 900/1800/1900 and running the Qtek (Brightpiont) 1.11 rom released from www.qtek.se

http://www.qtek.se/default.asp?nc=9142&id=127&element=0 click the link for upgrading at the bottom and open the .doc file. In the file is a link to download the 1.11 rom.

goign strong all day so far, no GPRS problems after changing to Class 8.

I also posted over in the T-Mobile section of HoFo asking if any of the T-Moble support reps can explain the difference between Class 8 and Class 10 to see if it sheds any light on the subject. I will post here when/if we get an answer.

-Mashie

Thanks. The difference between class 8 and 10 is that on 8 you have 4 channels to download and 1 to upload, and on 10 you have 3 to download and 2 to upload. So unless you're doing a lot of sending, class 8 would be better for faster browsing and downloading of files. Your question for TMo is valid and I've asked CS while on the phone with them which Class they operate on. Unfortunately as we've all found, TMo CS isn't of much help.

[Mashie]

Just an update, I left my GPRS connection connected all night. Manually disconnected this monring and it reconnected with no issues. Going on 24 hours with the 1.11 rom and no connection issues.

[smfa1965]

Ok, I just updated mine with the 1.11 and 1.12 radio mentioned earlier. I've setup my Data conection, loaded contacts/calendar and thus far connecting/disconnecting works fine. Going to load Fizz Traveler and SPB Plus, and my office e-mail app NotifyLink. Let's see what happens.

[bamse]

Hate to tell you, but I changed to Class 8, did a manual disconnect and on my first attempt to reconnect I got the error.

If you only wait long enough I believe the error will appear with whatever software version you have installed. As you should know if you read this thread, at one point I had my device working for almost a week before the issue appeared.

I think what we're dealing with is a basic fault in the hardware design. This would not only explain why it appears regargdless of software version and network, it would also explain why the problem is not officially acknowledged by HTC or any of the resellers.

[crisscross]

That is just what I feared, it seems that "the fix" is just a reset of the radio...seems that the radio hangs no matter what efter a certain time :(

[smfa1965]

Ok, as I mentioned earlier, I have a US model 850 Mhz Jam. I have now flashed it with the 1.11 ROM found here and the 1.12 Radio. Here are the apps I have installed:

SPB Plus
Fizz Traveler
NotifyLink
BetaPlayer
RealPlayer
RSA Token
PHM RegEdit
Contacts, Calendar
Music and Video's

Thus far, 3 hours later, no issue. I can disconnect manually and it reconnects fine. Will post my thoughts again tomorrow after further testing.

Steve

[crisscross]

Well, lets add a little to the confusion. It seems that our Blue Angel friends have a similar problem and some claims to have success with downgrading the Caller-ID app:
http://forum.xda-developers.com/viewtopic.php?t=23807&postdays=0&postorder=asc&start=0

[Jarek]

Well, lets add a little to the confusion. It seems that our Blue Angel friends have a similar problem and some claims to have success with downgrading the Caller-ID app:
http://forum.xda-developers.com/viewtopic.php?t=23807&postdays=0&postorder=asc&start=0

I am posting this reply using GPRS connection - i had to reset the device after sending MMS to connect to another (internet) APN of course :( This sux.

"Cannot connect for unknown reason..." problem seems to be radio issue only - how CallerID, PocketPlus or other software can butt in GPRS? Only restarting the radio module fix this problem - either by device soft reset, reseting the radio only by turning on and off Flight Mode or by reseting SIM card (if your Sim Application Toolkit allows to do that).

I am ready for endlessness wait to hear it has been fixed in new rom :(

PS. Of course i am curious abount fixing GPRS issue by downgrading CallerID.

[msbose]

I think i have been trying all ROMs available, and finally i think i have solved the hole GPRS problem. This is what i did:

Installed the Dangaard ROM version 1.11.160 - from this link:
http://www.mysmartphone.no/index.php?name=UpDownload&req=viewsdownload&sid=4

"Note: If you get the Country id error, download this file:MaUpgradeUt_noID.exe from this location: ftp://forum.xda-developers.com/Magician/Tools/

Extract it and put it in the rom upgrade directory, and use this to start the update process, if you still get the country id error, just run it one more time."

Then i downloaded and installed the Radio ROM version 1.12.10 from ftp://forum.xda-developers.com/Magician/Radio/ ( user: xda and password: xda)

And it's been working flawlessly for 48 hours :D , i have synced with activesync and really stressed it, connected and disconnected many many times, and the GPRS keeps on connecting as it should..believe it or not !!

I will post a update after my vacation - 4 weeks from now.

Hope this will help all you others experiencing this same problem.

Brightpoint and Dangaard support had not even heard of this problem, and all they could tell me was to install their latest ROM, even though this was exactly what i had done... :shock: I tried to tell them that my problem was real and referred to this forum for they to read, but it seemed like they would not believe me... :evil:

I tried this Norwegian ROM yesterday after getting fed up of random GPRS disconnects every 20-30 minutes OR after a phone call, etc with imate's own 1.11 and 1.12 WWE ROM. Its been 24hrs and I have tried various different scenarios and GPRS hasn't disconnected once! I have it set to check emails every 5 minutes and it hasn't disconnected yet. Its working like its supposed to. I think Hanzen's maybe the best interim solution for many with GPRS issues.

[crisscross]

Yes the 1.12.10 radio seems to be the best but the problem is not totally gone, me and several others in the thread still gets the problem after a certain time.
What would the fix be? Somehow get the radio the reset everytime you connect to GPRS?

[smfa1965]

Here's an update since I re-flashed to ROM 1.11 and Radio 1.12. My iMate worked just fine all day yesterday. No disconnect issues. I could manually disconnect/reconnect. Left it plugged into my PC via USB all night. Unplugged it this morning and tried to perform a manual sync with my office e-mail. GPRS bubble pops up, flashes twice and won't connect. Damnit! :twisted:

Performed a soft-reset and it's fine again. I"ve been able to disconnect (by holding the End Call button) and reconnect without issue again. So, my thoughts now is that it has something to do with the USB port and how it switches from GPRS to USB Internet when the device is connected to the computer.

I will say, that I like the 1.12 Radio, my signal is much better. If indeed the device will only have this problem after disconnecting from USB, I can live with that. I'll just do a soft reset first thing each morning. Guess I'll see.

[HBK]

To add to the confusion, I can tell you that my Magician has only had problems with GPRS a very few times, even though I have owned it for about 5 months. But a few days ago I tried pairing it with ActiveSync on a different PC and after that, GPRS was gone! I hard reset and installed the latest backup, and it was fine again. Redid the ActiveSync pairing and sync'ing and GPRS died yet again!

Guess the GPRS routine on the Magician is generally flawed and need to be rewritten, if it's ever gonna work properly...

----
ROM 1.12/Radio 1.12.10/No Extended ROM

[bamse]

As the same problem has been reported for I think three different HTC device types (here on XDA-developers) it seems like the problem is in the basic design of the radio part - either software or hardware.

But how do we get HTC to acknowledge that the problem is real? I think the harder it is to fix, the more they will try to pretend like it is not there.

[latts]

Hi,
After trying the hard reset without the external ROMs last week without success I decided to try again.

This time however, after each install I did a soft reset and tested swapping between my 2 GPRS connections. Everything has worked and at the moment I have GPRS activated for 12 hours now.

What I did was:
1. Hard reset
2. Soft reset before external ROMs are installed.
3. Install of each piece of software I have soft resetting after each install.

The only problem I had was when I installed "Photo contacts". At this point the GPRS stopped working. I uninstalled and soft reset the device and the GPRS worked again. At the moment I am unsure if this is a cause or the cause and don't think its a point of discussion.

However, I am in two minds as to whether to install it or the phone pad external ROM to see if it still works. I am happy to have GPRS working and until QTEK can come up with a fix or reason then I think I will keep the set-up as is until it goes wrong.

Here's hoping not for the foreseeable,
M. :lol:

[benkaboo]

I'm not sure if these updates are that useful anymore ... as people appear to be trying hard resets (without installing the external rom files) and still hitting the problems.

To give you another report ... I've not officially hit a week of NO gprs issues post hard-reset with none of the external-rom cab files installed.

I have installed several other third party apps eg Pocket Live Journal (which uses gprs to connect ;); NoteM, GsFinder; MyPocketCalc and have experienced no significant issues.

One thing I have noticed (which I suspect could be fixed by 'tweaking' the registry settings, but I don't know which ones) is that my mail program (despite the applications settings) will no longer independently connect using gprs to gather my mail.

If the gprs connection is already engaged it will use it; but it can't connect independently.

Still so far acceptably stable in my opinion (although that mail connect feature was pretty darn good).

for the person who was asking about the purpose of each of the external rom cab files my best information came from this forum (somewhere); I forgot to save the url (doh!!) but I found it by searching google with the specific file names of the cab files.

However, there were only a couple of people who had attempted to document there functions.

Hope that helps a bit,

Ben.

[great]

ok i'm new here but i'm reading the forum for quite some time now, i'm an owner of i-mate JAM with th 1.11 imate ROM WWE.

I NEVER had a single issue with the GPRS connection. I'm using server active-sync(exchange 2003) for emails, and lots of surfing. Not a signle problem with disconnections or errors.

and yes i'm using spb pocket plus 2.5 BUT i'm also using the spb GPRS monitor which i tend to connect and disconnect GPRS from it...

has anyone use it instead of the red button ?

[hrb]

Just the 2-cent Input of sb not having ANY PROBLEM WITH GPRS.

When I got the T-Mobile MDA Compact, it was on ROM 1.0.0 ! And was running OK.

I then upgraded to the T-Mo ROM version 1.06. Also there no problem.

2 Weeks ago, I upgraded to T-Mo 1.12 / Radio 1.12.10 from the german T-Mo Site. Flash, Hard Reset, stopping before the files in Extended ROM get executed, Softreset and install only the absolute minimum of the cabs in Extended ROM. Never encountered any GPRS Problem.

Software I have installed: Pocketbreeze/Contactbreeze, using standard PIM (good enuf with PB), no more gimmicks like SPB stuff etc.
Just the All-Locations GPRS counter.

Cheers
Hans

[StuBFrost]

I have been having no problems on my MDA until today where everytime i connect to GPRS and then disconnect, I have to switch the radio off and on before I can reconnect.

What has changed for me is the loading of drivers for my Sandisk WiFi card. That or it is the Hitchhikers WiFi program.

Stu

[bamse]

ok i'm new here but i'm reading the forum for quite some time now, i'm an owner of i-mate JAM with th 1.11 imate ROM WWE.

I NEVER had a single issue with the GPRS connection. I'm using server active-sync(exchange 2003) for emails, and lots of surfing. Not a signle problem with disconnections or errors.

and yes i'm using spb pocket plus 2.5 BUT i'm also using the spb GPRS monitor which i tend to connect and disconnect GPRS from it...

has anyone use it instead of the red button ?

I actually never manually disconnect. Cannot really find a reason to as I am automatically disconnected everytime I make a phone call or sync my device through USB or Bluetooth. The problem everyone here is having is that after this has happened neither manual nor automatic reconnection will work.

I'll give GPRS Monitor a try, but I doubt this can be solved with software except possibly a firmware update.

[bamse]

Tried GPRS Monitor and on my first attempt to reconnect GPRS after installing it I got the "Cannot reconnect..."-error. Just like I thought :evil:

[crisscross]

Arghhh, this is getting very frustrating. If there only was an app that automatically resetted the radio every time GPRS should re-connect so that we at least woulndt have to do this manually....

[bamse]

CrissCross:

Is your Qtek imported to Sweden by Dangaard or Brightpoint? If so, have you reported the problem to them? What did they tell you?

[crisscross]

CrissCross:

Is your Qtek imported to Sweden by Dangaard or Brightpoint? If so, have you reported the problem to them? What did they tell you?
No it is not, it was bought as an iMate jam from mobilejoker.de...

[crisscross]

Ok, I will not say hooray at this early stage and 5 or 6 successful reconnects is nothing but I at least have hope now!
After reading about some of the blue angel guys succeeding with downgrading caller-id I had to give it a try. Before the downgrade I had to softreset after each reconnnect and after the downgrade it seems that GPRS is working again!
Will keep you updated if this will continue to work!

A short walk-through on what I did:

- Downloaded the version of caller-id which was supposed to fix the problem for the blue-angel guys: ftp://xda:xda@ftp.xda-developers.com/BlueAngel/CAB_Files/Caller%20ID/IA_CallerID_1.20_WWE.CAB

- Removed the file starting with IA..in Windows/startup/

- Tried to install. Two files where in use so I couldnt install. The files are iacontacts.dll and displayCID.dll .

- Renamed the files and made a softreset.

- Tried installing again and it worked


For a complete removal of the "old" caller-id probably some more files probably should be removed and some registry entries also but I havent noticed any problems as of now..

[crisscross]

Ok a little update. I have reconnected GPRS about 100 times now with no problems. I have connected the mini to USB about 50 times and it changes between USB and GPRS instantly with no issues. It really seems to work!!!
I REALLY hope this will continue....

Ps. IF this fixes the problem someone should tell HTC because as I understand IAStyle and HTC now have merged and it is really HTC developing the Caller-id...ds.

Ps2. IF this fixes the problem we should upload a modified version of the WWE_11200_128_11210 to the ftp with this version of caller-id ds2.

[Mashie]

Thanks Crisscross!!

I just tried the exact same thing. Yes I did end up getting the connect error despite changing to Class 8. Lets see if the proplem is infact the caller ID app. I would also be curious to know what version of caller ID software is in the I-Mate 1.06 WWE Rom. This is the only rom that I know of that does not give the connection error.

-Mashie

[Mashie]

I just did what normally breaks the GPRS connect for me. I manually connect to GPRS then while connected I initiate a Bluetooth/Activesync connection which forces the GPRS disconnect.

I left it connected until it was completely synched with the laptop then turned off bluetooth. At this point 99% of the time GPRS manual reconnect would fail, but believe it or not this time it worked!

It's a bit early but it is showing promise. I am still thinking of creative ways to break my GPRS connection :)

[Loboman]

For me it's gotten worse with the 1.12.10. Now I have to soft reset every time to be able to reconnect. The Flight Mode-trick doesn't work any more.
I don't believe that the CallerID is the problem either, since I don't use it at all..

[crisscross]

For me it's gotten worse with the 1.12.10. Now I have to soft reset every time to be able to reconnect. The Flight Mode-trick doesn't work any more.
I don't believe that the CallerID is the problem either, since I don't use it at all..
You dont have the caller id installed? Did you remove it from the EXT rom???
Because the problem is TOTALLY GONE for me now, I have tried to provoke the phone all day but not a single reconnect problem!!
EDIT: And yes, the problem was getting worse with 1.12.10 but with caller ID downgraded it is now working flawlessly. I dont think it matters if you use caller id or not, as long as it is installed something conflicts with GPRS...

[bamse]

Thanks CrissCross!

As I don't use any of the CallerID features I just removed CallerID from the Startup folder and made a soft reset. My first couple of reconnections have worked fine.

If it is indeed CallerID causing the problem it should be easy enough for HTC to just remove it from the extrom until they have fixed it.

I'll keep you posted on my progress, let us all hope we have found it this time!!!

[Loboman]

You dont have the caller id installed? Did you remove it from the EXT rom???
Because the problem is TOTALLY GONE for me now, I have tried to provoke the phone all day but not a single reconnect problem!!
EDIT: And yes, the problem was getting worse with 1.12.10 but with caller ID downgraded it is now working flawlessly. I dont think it matters if you use caller id or not, as long as it is installed something conflicts with GPRS...

I removed the shortcut in \Windows\Startup long ago since I use PhotoContacts instead. I guess I can try the downgrading. I'll try almost anything to get this working.

[bamse]

You dont have the caller id installed? Did you remove it from the EXT rom???
Because the problem is TOTALLY GONE for me now, I have tried to provoke the phone all day but not a single reconnect problem!!
EDIT: And yes, the problem was getting worse with 1.12.10 but with caller ID downgraded it is now working flawlessly. I dont think it matters if you use caller id or not, as long as it is installed something conflicts with GPRS...

I removed the shortcut in \Windows\Startup long ago since I use PhotoContacts instead. I guess I can try the downgrading. I'll try almost anything to get this working.

Have you tried removing PhotoContacts as well?

[Loboman]

Have you tried removing PhotoContacts as well?

No. I ain't _that_ desperate :)

I have now installed the other version of CallerID and.. It still is working. I can connect, disconnect and reconnect.. Will provoke it some more this weekend when I have free GPRS traffic.

[Mashie]

I left my Magician connected to GPRS all night, came back, manually disconnected and it worked just like normal. I am fairly convinced that it was the caller ID program causing the error.

Now I might try to upgrade to 1.12 and see how that works :)

[latts]

Hi,
Just an update, all is working fine now for about 3 days. I have now installed the MMS external ROM and Phonepad external ROM and still the GPRS works.

Someone mentioned one ROM that is probably causing the problem and I've stayed clear of it (can't remember the name).

I'll try photo contacts again tonight and see if it works or whether that has a similar module in it that is causing the problem.

M.

[Mashie]

Just another update. I decided to work all day from my Jam and so far, after 15 calls and countless synchs everything is still working flawlesly.

I am headed out for a conference the rest of the week and I am going to leave my MPx220 at home and only rely on my Jam. It will be a good test :)

[Loboman]

I managed to provoke the error once, but a soft reset made it start working again.. Strange indeed..

[smfa1965]

Just another update. I decided to work all day from my Jam and so far, after 15 calls and countless synchs everything is still working flawlesly.

I am headed out for a conference the rest of the week and I am going to leave my MPx220 at home and only rely on my Jam. It will be a good test :)

Wow! Such confidence!! JK :). My 220 is always in my bag just in case....

[msbose]

The Norwegian ROM started giving me GPRS error messages after I installed a few applications. I am going to try the Caller ID fix as it may be "the interim/stable" fix for most. Will update my progress in a few days.

[smfa1965]

Just loaded the CallerID hack and we'll see. Seems fine for now. I've manually disconnected/reconected and it works fine.


On a different note.....One observation that I had last night, when my Jam wouldn't connect to GPRS is this:

It had been connected to my PC for quite sometime. I then removed the cable from the Jam, and immediately tried to go online via GPRS. It was a no go. Looking at my sys tray on my pc showed the ActiveSync icon greyed out, but with a Red X through it. Seems like this has happend before. Anyone else have this? Don't know if it relates, but thought I'd mention it.

[msbose]

Are you all trying the callerid downgrade fix on 1.11 or 1.12 ROM? Is it WWE? Does it matter if its i-mate, Qtek, MDA? I'll try it on the device/setup as indicated on my signature to report my progress.

[Loboman]

Are you all trying the callerid downgrade fix on 1.11 or 1.12 ROM? Is it WWE? Does it matter if its i-mate, Qtek, MDA? I'll try it on the device/setup as indicated on my signature to report my progress.

I've got the 1.12.10 Radio ROM. The make can't matter since they're all HTC Magician.

Woke up this morning and synced against my computer. When synced, I removed the cable and tried to connect to GPRS a couple of times, and it wouldn't work. This is getting quite boring.

[smfa1965]

Well I woke up this morning and I'm a happy camper!! :D Mine was left plugged in to my computer all night, so I turned on my pc, logged in, and when I came back ActiveSync had already ran. Disconnected my cable. Opened a new email message on my Jam and the GPRS immediately started trying to connect and did!! Usually that's when I have my problems right after unplugging the cable. Still too soon to tell. Further testing required.

[crisscross]

Are you all trying the callerid downgrade fix on 1.11 or 1.12 ROM? Is it WWE? Does it matter if its i-mate, Qtek, MDA? I'll try it on the device/setup as indicated on my signature to report my progress.

I've got the 1.12.10 Radio ROM. The make can't matter since they're all HTC Magician.

Woke up this morning and synced against my computer. When synced, I removed the cable and tried to connect to GPRS a couple of times, and it wouldn't work. This is getting quite boring.
You did the "downgrading" ? Because I really cant provoke the problem anymore after the downgrade...I have tried it after sync, pulling the cable during sync etc. The downgrade seemed to fix the problem totally for me...

[Loboman]

You did the "downgrading" ? Because I really cant provoke the problem anymore after the downgrade...I have tried it after sync, pulling the cable during sync etc. The downgrade seemed to fix the problem totally for me...

I did. Seems to work decent, but still gives me errors from time to time.

[bamse]

Mine has worked flawlessly since I removed CallerID from the Startup folder. Didn't do any downgrade, but I figure that as long as it is not started it shouldn't be able to do any harm.

I have disrupted the connection by incoming and outgoing phone calls, USB connections, Bluetooth connections - you name it - and it hasn't failed to reconnect even once.

Keeping my fingers crossed!

[smfa1965]

Well, here's almost to the end of the first day after the downgrade/deletion of CallID and I haven't had one problem!! :lol: :D :P Thank goodness!! I've manually disconnected, went into a tunnel on my train so was disconnected, hooked up/disconnected from USB, pressed the End Call button to disconnect, made several phone calls and have done soft resets for gee wiz......No reconnect errors.

That being said, I'm still gun shy.....Need a few more days without issues!! :P

[msbose]

Good news: I didn't receive the GPRS error message once in the past 24hrs after performing the Caller ID downgrade.

Bad news: Despite not getting any error messages, Messaging quit checking for new email messages after 19hrs. I have it set to check for new messages every 15 minutes. For testing purposes, I wrote a small script that emails me every 10 minutes. I had to reboot to retrieve messages from the last 4 hrs inspite of having 90% GPRS signal strength the last 2 hrs of my test period.

I haven't installed anything besides what came with WWE_11100_132_11100 ROM and the Caller ID downgrade. I'll see if this pattern repeats again after 19hrs.

[bezel]

yesterday I applied the replacement of caller-id. Gprs works fine so far, but my today-screen is damaged. There is displayed only mismatch.

I recognized that the cab file mentioned above is english (my magician is german). I know: "whos able to read has a big advantage"

Any suggestions repairing the today sreen? or is there a german version of caller-id 1.20?

Edit:

solved. I had to change the background of the today screen. Rechanged to my favourite background and everything works fine! Thx

[bamse]

Mine worked fine for about 24 hours before I finally got the reconnection error again.

This is what happened:

* Active (and working) GPRS connection.

* Opened activesync on the Magician and noticed the last server sync had caused an error.

* Connected via BlueTooth to activesync on my laptop and synced with both laptop and server.

* Stayed connected for three hours before ending the connection by shutting down the PC.

* Tried to manually reconnect GPRS and got the reconnection error.

I will do some more testing, but at least it is proven that removing CallerID from Startup is not the final solution.

[laaban]

I will do some more testing, but at least it is proven that removing CallerID from Startup is not the final solution.
But it got to be something there... I've been VERY bothered with this problem and when I moved the \windows\startup - IA_CID_Startup.lnk to another temp location and made a soft-reset I was able to browse wap, then send a MMS, and go back to browsing!!! :D
This wasn't possible 2 minutes before the action, and before that not since ROM 1.06.

This problem has been going on for months, and HTC got to aknowledge this serious error NOW!

Crossing my fingers that my GPRS will sustain! :wink:

[crisscross]

Yes, there has to be something to it. as for me i havent had one reconnect problem since my first post about downgrading, not one! Before downgrading i could not reconnect at all without resetting the radio. I am now totally pleased with my magician, typing this with T9 on gprs : )

[Loboman]

For me, it's a lot better, but now the old Flight Mode-trick doesn't work. Only a soft reset will make it work again. Every morning I can't connect and I only have the phone connected to AC during the night.

[bamse]

Bluetooth seems to mess it up...

They need to fix this now. Permanently!

[rjtd]

Where can I find that Bluetooth no hardware patch?
I'm using 1.12.00 BigStorage but still getting that annoying error.

[msbose]

3 days after installing the Caller ID downgrade I can confirm that my GPRS problem is almost completely solved. I've installed several applications in the past few days and its still working. Hope the trend continues!

[Mashie]

I just got back from my trip and I will report that I did not have the connection issue one single time. For me the downgrading of the caller id fixed the problem 100%

I also used the Bluetooth radio a bunch, both with my 5G headset and CoPilot GPS again no issues in fact, I didnt even reboot my phone once over the last 6 days :)

100% stable for me now :)

[bamse]

Ok, maybe it is not enough to remove CallerID from Startup. Did the downgrade as well and will keep you informed on my progress.

[Cybergootch]

I want to upgrade the ROM on my device. First of all, how do I determine if I have a 850 or 900? I think I have a 900 but not sure. Does it matter in order to upgrade the ROM?

Does the upgrade help with the volume on the earpiece for the phone?

[bamse]

I want to upgrade the ROM on my device. First of all, how do I determine if I have a 850 or 900? I think I have a 900 but not sure. Does it matter in order to upgrade the ROM?

Does the upgrade help with the volume on the earpiece for the phone?

This is not the correct thread for your question. Please find a more suitable thread or start a new one.

Thanks

[KTB]

:D Hi everybody!

I've just register to this cool forum but I've been reading the threads for a time now!

I don't have the solution to your Gprs problem sorry, but I cannot connect to the wap over Gprs and I have no error message when I connect to the Gprs.

I'am now using rom 1.12 FR and removed the extended rom.

If someone could help me to fix this problem, it would just be great.

Thanks a lot.

[bamse]

:D Hi everybody!

I've just register to this cool forum but I've been reading the threads for a time now!

I don't have the solution to your Gprs problem sorry, but I cannot connect to the wap over Gprs and I have no error message when I connect to the Gprs.

I'am now using rom 1.12 FR and removed the extended rom.

If someone could help me to fix this problem, it would just be great.

Thanks a lot.

Wrong thread, please start a new thread for your specific problem.

Thanks

[erikka69]

had the same problem, have made a hard reset and all he works well is always connected also after before the time. I have made the backup. Then I have modified the configuration in order to try the wap and have modified the proxy after made the same error did not connect the second time. I have restored the backup and all it works. It must be something that wines modified in the registry when it modifies the logon formulations.
if fairies configuration modifications fairies a backup. I trying to understand what is the problem.if an export of the registry is possible fairies therefore can make a control and I try the error Excused for my English this is google translation.

[Loboman]

Ok, maybe it is not enough to remove CallerID from Startup. Did the downgrade as well and will keep you informed on my progress.

Already tried and tested.

* Only removing the shortcut from startup: Bad problems.

* Downgrading: Much better, but the problem still occurs. Not possible to make the Flight Mode-trick. GPRS reconnects after taking a call. The problem seems to appear over night. Maybe has something to do with me turning BT off at night. Will test more.

* Downgrading and removing the shortcut from startup: Same as downgrading only.

[bamse]

Ok, maybe it is not enough to remove CallerID from Startup. Did the downgrade as well and will keep you informed on my progress.

Already tried and tested.

* Only removing the shortcut from startup: Bad problems.

* Downgrading: Much better, but the problem still occurs. Not possible to make the Flight Mode-trick. GPRS reconnects after taking a call. The problem seems to appear over night. Maybe has something to do with me turning BT off at night. Will test more.

* Downgrading and removing the shortcut from startup: Same as downgrading only.

This problem is obviously well known to owners of Magicians, Blue Angels, Himalayas and Andes devices from all over the world. And has been for quite some time.

So why hasn't HTC come around and fixed it? They must obviously be aware of the problem by now!

My guess is that they just don't care. We've already bought and paid for it, there are new devices and new customers to sell them to and there is virtually no competition.

So, how do we make them care?

We need to stop spending hours and hours on trying to fix it ourselves and start spending the same time on putting preassure on the company that sold us the thing!!!

[benkaboo]

Hey guys,

Just to let you know, since I did the hard reset and didn't install the external rom files, I've been running rom version 12 for two weeks now without a gprs hitch (b4 that I had them as soon as I did the rom upgrade) I'm really begining to feel like this is a partial solution (cross-fingers).

Cheers,

Ben.

[bezel]

Well, I tested the above solution after I found a hint in a german forum. They said, that the error occurs everytime you install any new software. The solution, they mentioned is: take a backup after installation, hardreset the device and replay the backup. Maybe you have to softreset twice, but the error is gone until you install the next prog.

Since I did that way (with the pre-installed caller-ID - no downgrade) everything works fine.

I think someone has to figure out, what happens while installation to eliminate the hapening of the connection error.

[Travelr]

I followed crisscross's post three days ago and it has solved my problem. I have an XDA II mini, had upgraded to the O2 1.11.00WWE rom when it came out. I did not have this problem with the original ROM (running similar applications). So far I've been using my Bluetooth headset, alternating between USB and OTA connections, and running most of my programs with no issue (fingers crossed!).


Ok, I will not say hooray at this early stage and 5 or 6 successful reconnects is nothing but I at least have hope now!
After reading about some of the blue angel guys succeeding with downgrading caller-id I had to give it a try. Before the downgrade I had to softreset after each reconnnect and after the downgrade it seems that GPRS is working again!
Will keep you updated if this will continue to work!

A short walk-through on what I did:

- Downloaded the version of caller-id which was supposed to fix the problem for the blue-angel guys: ftp://xda:xda@ftp.xda-developers.com/BlueAngel/CAB_Files/Caller%20ID/IA_CallerID_1.20_WWE.CAB

- Removed the file starting with IA..in Windows/startup/

- Tried to install. Two files where in use so I couldnt install. The files are iacontacts.dll and displayCID.dll .

- Renamed the files and made a softreset.

- Tried installing again and it worked


For a complete removal of the "old" caller-id probably some more files probably should be removed and some registry entries also but I havent noticed any problems as of now..

[bezel]

my magician is still working since three days with the solution above.

[PeterW]

Here's a heads up for people following this thread.

Another thread has started on this topic :roll: BUT it provides a possible fix. Check it out here:
Magician and Blue Angel GPRS “Cannot Connect” Fix (http://forum.xda-developers.com/viewtopic.php?t=25662).

[crisscross]

Already tried and tested.

* Only removing the shortcut from startup: Bad problems.

* Downgrading: Much better, but the problem still occurs. Not possible to make the Flight Mode-trick. GPRS reconnects after taking a call. The problem seems to appear over night. Maybe has something to do with me turning BT off at night. Will test more.

* Downgrading and removing the shortcut from startup: Same as downgrading only.
I think you NEED to remove it from startup and soft-reset before downgrading,otherwise the prog will be running and the downgrade will not be complete.

[bamse]

After downgrading CallerID my phone has been working flawlessly for five days now :-)

If this is really a permanent solution it should be quite easy for HTC to find what is causing the problem and fix it in an official ROM upgrade.

[tarrytownfads]

Another success!
I am using my JAM on T-Mobile USA.
After downgrading CallerID my phone has been working flawlessly for a week now.

Thanks for the tip.

[georgexoasi]

Oh so that's why i never had a problem i don't use CallerID i use the BigStorage ROM and PocketX's PhotoContacts (full Screen Photo) and Mort Ring for Ringtones

[PeterW]

Well, I finally performed the recommended CallerID downgrade on my device last night. I've put it through it's paces - multiple connect/disconnect/reconnect cycles, interrupted it with incoming and outgoing calls and activesync, turned BT on/off etc, and have not had one "cannot connect" problem. :)

I'll keep testing today but it looks like this has solved my problem.

BTW, for those who were wondering, the downgraded CallerID works fine. Although I notice that the bubble window has a groovy looking animation that I never had before.

- Peter :)

[ssmchan]

Can you tell me step by step how to downgrade the caller ID? I'm still having the GPRS cannot connect problem. My ROM is v1.11 WWE.

I downloaded the file and run it but it will not install and say iacontacts.dll is in use! I have already deleted the IA ... file in Windows/Startup and did it soft reset before the installation.

How exactly did you do it?

[PeterW]

Here is a step by step instruction:

1. Download the older version of caller-id from:
ftp://xda:xda@ftp.xda-developers.com/BlueAngel/CAB_Files/Caller%20ID/IA_CallerID_1.20_WWE.CAB
and transfer it over to your device. Any directory is OK. I used Activesync to put it into the My Documents folder.

2. Remove the file IA_CD-Startup.exe from \Windows\Startup on your device.

3. Rename iacontacts.dll to something else (e.g. old-iacontacts.dll). This file is in the \Windows directory of your device but is hidden. However you can rename it using your PC. Open Windows explorer, and navigate to Mobile Device>My PocketPC>Windows.

4. Rename displayCID.dll to something else (e.g. old-displayCID.dll). Access it via your PC the same as for the previous step.

5. Soft reset

6. Run the CAB file on the device - just tap on it.

7. Soft reset.

That should do it.

- Peter

[ssmchan]

I will try to downgrade the call-id as you described tonight.

Do I need to downgrade the ExtROM to 1.06 as well (as mentioned in your previous column)?

Thank you.

[PeterW]

Do I need to downgrade the ExtROM to 1.06 as well (as mentioned in your previous column)?

No, don't bother. I tried it first and it did not solve the problem, so it's not worth the trouble. It seems that more users have had reliable success with this method.

Good luck with the downgrade.

- Peter

[erikka69]

I hope that it can help you
The problem is in the registry, has installed many programs and the gprs it has stopped to connect when I tried the second time.
I have installed pocket mechanich (www.antontomov.com). Registry cleaner has found many errors in the key "Hkey_Classes_root" like "bad com port or missing". I have cancelled the keys and now connecting every time.
Now it works all perfectly.

:D :D :D :D :D :D

[latts]

Hey guys,

Just to let you know, since I did the hard reset and didn't install the external rom files, I've been running rom version 12 for two weeks now without a gprs hitch (b4 that I had them as soon as I did the rom upgrade) I'm really begining to feel like this is a partial solution (cross-fingers).

Cheers,

Ben.

Yes Benkaboo, I have been away for 2 weeks now with my QTEK S100 and "touch wood" no GPRS problems at all.

I did the same as you:
1. Hard-reset
2. Soft reset before external ROMs installed
3. I then installed
a) Phone Alarm
b) SP plus
c) Worldmate
d) CAB for MP3 ringtones
e)Pocket Informant
f) Deltalock
g) Stowaway keyboard
h) Tomtom nav5 (recently)

I did on one occurance install Photo contacts but this made the GPRS problem reappear until I uninstalled it.

I then decided I needed MMS and the phone pad so installed these external ROMs separately and they work fine. So I guess it is something in the phone dialer since it is affected by Photo contacts too.

FYI I am running the QTEK S100 on the 1.12.00 WWE ROM I received from my supplier. So far very happy since I can swap between GPRS connections and no soft resets have been needed.

However, I could do with a fix as I use photo contacts a lot especially in the car,
Hope this helps,
Mart

[Loboman]

I think you NEED to remove it from startup and soft-reset before downgrading,otherwise the prog will be running and the downgrade will not be complete.

I removed it like two months before downgrading..

I'm going to reinstall the whole lot and try again. Obviously something is wrong with my install since it's even worse now..

[bamse]

Mine is still fine :-)

[namor]

Here is a step by step instruction:

1. Download the older version of caller-id from:
ftp://xda:xda@ftp.xda-developers.com/BlueAngel/CAB_Files/Caller%20ID/IA_CallerID_1.20_WWE.CAB
and transfer it over to your device. Any directory is OK. I used Activesync to put it into the My Documents folder.

2. Remove the file IA_CD-Startup.exe from \Windows\Startup on your device.

3. Rename iacontacts.dll to something else (e.g. old-iacontacts.dll). This file is in the \Windows directory of your device but is hidden. However you can rename it using your PC. Open Windows explorer, and navigate to Mobile Device>My PocketPC>Windows.

4. Rename displayCID.dll to something else (e.g. old-displayCID.dll). Access it via your PC the same as for the previous step.

5. Soft reset

6. Run the CAB file on the device - just tap on it.

7. Soft reset.

That should do it.

- Peter

I followed these instructions and all seems to work for me now.
I had almost given up this problem so thanks alot all of you sharing your solutions in this forum.

/ Stefan

[PeterW]

I followed these instructions and all seems to work for me now. I had almost given up this problem so thanks alot all of you sharing your solutions in this forum.

Hi Stefan,

Thanks for the update. Glad to hear it was successful. My unit is still working perfectly too. Looks like we have a winner. :)

- Peter

[ssmchan]

I downgraded the caller id as described by Peter W. My Xda II mini now is able to connect to GPRS without soft reseting.

Good. Hope this will cure the problem for long.

[bezel]

mine is working for one week now.

Can anyone tell me where I can find a regcleaner for handhelds?

[PeterW]

mine is working for one week now.

Can anyone tell me where I can find a regcleaner for handhelds?


Dinarsoft's MemMaid (http://www.handango.com/PlatformProductDetail.jsp?siteId=1&jid=7543BF36568862F739X6C2533E3536X1&platformId=2&N=96806&productId=123995&R=123995) or Anton Tomov's Pocket Mechanic (http://www.handango.com/PlatformProductDetail.jsp?siteId=1&jid=7543BF36568862F739X6C2533E3536X1&platformId=2&N=96806&productId=92570&R=92570)

There are doubtless others around. I use MemMaid and it works well.

[ppc4]

Most excellent. I've been going through all the forums trying to find out what worked and what didn't with the GPRS "can't connect" problem.

The downgrading of the CallerID seems to be the real fix. Thanks to all those that figured this one out!

[erikka69]

I have made the upgrade of the software of mine s100:

Old version:

Versione rom 1.06.04 ITA
data rom 01/07/05
versione radio 1.05.00
versone protocollo 1337.39
versione di ExtR 1.06.119

new version:

Versione rom 1.11.04 ITA
data rom 03/15/05
versione radio 1.11.00
versone protocollo 1337.42
versione di ExtR 1.11.194

now it is a jam

this version of the rom has been taken from the situated ftp of the i-mate ones.

At the boot start with i-mate logo.

Now there is the possibility one to close the connection gprs with software button.

I have 2 sim card one vodafone one wind.


vodafone it always works and the second time is connected also.

wind it has of the problems in the second connection.

the connection parameters wap are these:

APN wap.wind
user wind
Password wind


the parameters of Internet connection are these:

APN wap.wind
user blank
Password blank

I have tried this configuration


APN internet.wind
user wind
Password wind

now the second time is connected also wind

important is to disconect gprs with the push-button software

very rarely it is not reconnected wind

I hope has been of aid

excused for the translation of google

[erikka69]

the versone of caller id that I had before and I have now it is always the same one: 1.20 built 10507 italian version

[ipage]

I've just received my nice new MDA Compact. I was very pleased with the whole thing, but one of the first things I noticed was the GPRS instability. This phone will never connect to GPRS after using the phone or sending an SMS. I've just downgraded the Caller ID program, and I'm pleased to report that it now works reliably. OK, I haven't tested it for long, but the amazing unreliability before leads me to think that I don't need too!

Cheers guys - I'm curious to know what led you to suspect the Caller ID program in the first place...

:D

[crisscross]

It was the blue angel guys in the blue angel forum that had done it with success so I read that, tried it with the magician and reported in this thread.

[freffe]

I've got the Qtek S100.
I had the GPRS problems so I tried downgrading, but now my today screen is messed up, looks like it doesn't refreshes itself. I'm really new to pocket pc so any help would be apreciated.

thx
freffe

[hacksome]

Thanks!!!
Downgrading to Previous version worked for me. Bye Bye GPRS Disconnect Problem. :)

[HBK]

I too have been without the GPRS problem since learning how to handle Caller ID in this thread. I think it's safe now to say that this problem is unveiled and we just need a bugfix for the latest Caller ID, right?

@freffe
Under Settings you should click on Today and select another theme, then click on OK. If you want your old theme back, just go back and reselect it, but you will need to make another theme active first.

[latts]

I too have been without the GPRS problem since learning how to handle Caller ID in this thread. I think it's safe now to say that this problem is unveiled and we just need a bugfix for the latest Caller ID, right?

@freffe
Under Settings you should click on Today and select another theme, then click on OK. If you want your old theme back, just go back and reselect it, but you will need to make another theme active first.


Hi,
I have just tried the approach mentioned here for downgrading the caller id ROM and it seems to do pretty much the same as the method mentioned in this post for not installing the external ROMs. The only difference I can see is in the GPRS connection pop-up.

Before I applied this CAB I could swap between my two GPRS connections by tapping the GPRS symbol and then tapping "connect" against the connections. Everytime tapped on the GPRS symbol my Magician said that one connection was active and the other not.

Now after applying the CAB I cannot do this. I can connect to the first GPRS connection and then connect to the second. However, from this point on I have to disconnect GPRS fully (holding down the red button) before I can swap connections again.

SOmething strange.

One program I still have problems with though is PocketX photo contacts. This is a great piece of software since its well known the HTC version sucks but if I install photo contacts I have the GPRS problem. Uninstall and the phone is fine.

Anyone any ideas why Photo contacts stops the connection?
Thx

[latts]

Hi,
I got hold of the 1.1 version of Photo contacts - seems I may have been using 1.0 - and although I thought the problem was still there I now have photo contacts working and my GPRS is working fine.

Maybe - as someone said before - a quirk of the install but all is fine.
M.

[KTB]

I have the same GPRS problem.

I'm from Belgium.

CALLER ID : 1.20 (compilation 18586) it is in french.

I don't know if it's the right version.

I downloaded the older version of caller id but, is it in english or can I choose the language?

I'd like to keep it in french...

Thanks for your help.

[bruxelles5]

Ktb,

I think I already told you about the downgrade of the IA CALLER and the way to disable IA Caller in the startup menu under windows.

Look over here : http://www.astel.be/forums/showpost.php?p=339088&postcount=51

Anyhow this IA Caller suck so no need to use it.

:D

[oxident]

Yet another success story:

Downgrading the CallerID app as described earlier works like a charm for me ;-)

Thanks to everyone who helped in this topic!

.ox

[Kryptonic]

hi guys

the CallerID downgrade seems to have worked!!!

can i just ask - what exactly does CallerID do and how cud it possibly upset the GPRS?

Cheers

[quantumbooya]

:D Thanks for this solution! I was ready to give up and get rid of my iJam. I rely heavily on GPRS with GoodLink for all my email, schedules, contacts, etc. After a ROM upgrade to 1.12, GPRS would require a reset to connec. After this downgrade solution everything is back to normal!!! Thanks again!

[MocciJ]

ABSOLUTELY STRANGE!

Even after some HD, I've got the SAME probs... I only installed the MMS Composer from the ext, nothing else!

First, I hate CallerID: so I decided to not install it. But it's really needed to fix the gprs bug? I GOT IT PLZ HELP!

Second, but not related, after a while every incoming call displays 2 calls contemporarily: the one that is calling me, and a SUPPRESSED number?!?

---------

How can I get the latest ITA ROM? And how to do the ext_ trick?

Many thanks in advance!

MocciJ

[welrogie]

Customer Service from t-mobile offered to pay my mobile costs for 3 months because they can't deliver the correct software yet.....let them pay while I use the xda-forum to solve my problem ;-)

[welrogie]

I trried it once....failed :-(
I tried it twice....failed :-(
Then I renamed all files from CallerID (used WinCE Cab Manager to find out) and it still failed....although that's what I thougt. I had soft reset my MDA Compact but the gprs still wouldn't connect. Later that evening I removed the battery, don't ask me why, and what do ya know?? I can connect again. Hoo-mf-rahh :-)
But now it just disconnects if I don't use it for a couple of minutes. Any idea's on how to solve that one? T anks

[heronlen]

I stripped down my Magician to the basic software and then reinstalled each one by one, all in order every time, before that it was a headache, reset everytime I wanted to connect. Could I be correct in saying that more than one 'air' monitor whether looking at GPRS or the mobile network could cause these problems?

[wiedsche]

are there some new developments? I have still the same problem.

If I try to connect i get the error,
then i go to "settings - connections - connections" and i edit my internet-profile (i only call it and save it again).
then i turn off the phone ... and turn it on again. then sometimes GPRS works again... but sometimes i have to soft-reset.

[ryand]

are there some new developments? I have still the same problem.

If I try to connect i get the error,
then i go to "settings - connections - connections" and i edit my internet-profile (i only call it and save it again).
then i turn off the phone ... and turn it on again. then sometimes GPRS works again... but sometimes i have to soft-reset.

I did the downgrade for Caller_ID but it resolved the problem just for 2 days.
BTW, turn flight mode on and off is "quick" way to get connected again.

[bamse]

are there some new developments? I have still the same problem.

If I try to connect i get the error,
then i go to "settings - connections - connections" and i edit my internet-profile (i only call it and save it again).
then i turn off the phone ... and turn it on again. then sometimes GPRS works again... but sometimes i have to soft-reset.

I did the downgrade for Caller_ID but it resolved the problem just for 2 days.
BTW, turn flight mode on and off is "quick" way to get connected again.

Which rom version are you on?

My device has worked 100% for about two months after downgrading callerid. Are you sure you got the downgrade right?

[ryand]

Which rom version are you on?

My device has worked 100% for about two months after downgrading callerid. Are you sure you got the downgrade right?

ROM version: 1.12.00 WWE
Radio:1.12.00
ExtROM: 1.12.550 WWE

How sure can I be?
Caller ID Version 1.20 (Build 17957) is active.
The problem occurs less frequently then before but it's still there.

[bamse]

Which rom version are you on?

My device has worked 100% for about two months after downgrading callerid. Are you sure you got the downgrade right?

ROM version: 1.12.00 WWE
Radio:1.12.00
ExtROM: 1.12.550 WWE

How sure can I be?
Caller ID Version 1.20 (Build 17957) is active.
The problem occurs less frequently then before but it's still there.

I'm on:
ROM: 1.11.00 WWE
Radio: 1.11.00
ExtROM: 1.11.133 WWE

and the same version of Caller ID as you.

Guess I'll better not upgrade to 1.12 then :-P

[wiedsche]

I use:

ROM version: 1.12.01 GER
Radio:1.13.00
ExtROM: 1.12.144 GER

and CallerID is version 1.20 (build 18594)

[bamse]

I use:

ROM version: 1.12.01 GER
Radio:1.13.00
ExtROM: 1.12.144 GER

and CallerID is version 1.20 (build 18594)

You should probably try downgrading CallerID. The procedure can be found by looking further up in this thread.

[Lord of darkness]

I have removed caller id as it seems to cure the problem with the callers name not displaying.
What does caller id do?
O2 have removed it from the xda2s now.

[wiedsche]

is there a new o2 xda rom / ext rom? i have a relative new xda mini and it was shipped still with callerid.

i tried the downgrade, as described in this thread, but it didn't work...
still the gprs-problems

[Lord of darkness]

I don't know. I just got an e mail from stating it may cause the problem and that is why they have removed it from the 2s. What is your problem when you try and downgrade?

[wiedsche]

the problem is... GPRS still doesn't work ... althought i made the downgrade of callerid ...

it seems, on my device it has nothing to do with callerid...
i uninstalled it completely (deleted it) and i can connect once to gprs after turning on radio .... but after disconnecting the stupid error occurs again

[Lord of darkness]

DId it let you delete the dll files from the windows directory?

[wiedsche]

I renamed them ... and then i deleted them too...

now they doesn't exist

[Lord of darkness]

Can't explain that. Very weird.

[bamse]

I renamed them ... and then i deleted them too...

now they doesn't exist

But did you install Caller ID Version 1.20 (Build 17957)?

Only removing the new version will not help.

[wiedsche]

I can't believe it .... it works suddenly !!! thanks !!!

[Lord of darkness]

I think just removing it does fix it because i don't have it on mine & mine is working now.

[bamse]

I think just removing it does fix it because i don't have it on mine & mine is working now.

I did just that, and thought I had it working. About a week later it suddenly started having the reconnection issues again. And I installed no third party software during the test period. Installing the old version has solved it for good, and I do no longer need to periodically reset my device to refresh GPRS.

[heronlen]

I think you are all looking in the wrong area completely! I have found through hours of experimentation the following:

Please note this is for a standard user, I collect email, surf the net (via GPRS), connect via Bluetooth to my PC and use its Internet, send and receive MMS.

Only use My ISP for your GPRS connection and only one GPRS connection, this is probably not suggested by your ISP.

Under Network Management have both set to My ISP.
(If you are using Internet loop through from your PC that option is available on Active sync)

The only other setting is the MMS connection settings which is listed under ‘Work Network’ but not available to automatically connect to unless MMS are being sent or received. I can do screen shots but not until the weekend if needs be. Please ask any questions!

Finally I have sent at least 10 emails to o2 (uk) asking if they are charging for GPRS, can’t get a straight answer, does anyone know the facts because I have not been charged for 2 months on this contract and 6 months on the previous?

[bamse]

I think you are all looking in the wrong area completely! I have found through hours of experimentation the following:

Please note this is for a standard user, I collect email, surf the net (via GPRS), connect via Bluetooth to my PC and use its Internet, send and receive MMS.

Only use My ISP for your GPRS connection and only one GPRS connection, this is probably not suggested by your ISP.

Under Network Management have both set to My ISP.
(If you are using Internet loop through from your PC that option is available on Active sync)

The only other setting is the MMS connection settings which is listed under ‘Work Network’ but not available to automatically connect to unless MMS are being sent or received. I can do screen shots but not until the weekend if needs be. Please ask any questions!

Finally I have sent at least 10 emails to o2 (uk) asking if they are charging for GPRS, can’t get a straight answer, does anyone know the facts because I have not been charged for 2 months on this contract and 6 months on the previous?

You fail to explain how we are looking in the wrong area, and what exactly in your setup that is the key to getting GPRS reconnections to succeed.

After downgrading CallerID my device has been running without one single reconnection issue for more than two months. Before I did the downgrade I had it working for a maximum of seven days before the reconnection issue appeared. My network settings have been the same for the last year, and from your somewhat vague description they seem more or less to match yours.

So please, what is it that we have all been missing?

[heronlen]

Stop looking at your software and look at the settings provided by your isp, they maybe over complex and at times simply incorrect. I am on o2 (uk) and the settings they provide are over complex which seems to confuse the poor MS OS. I have used Palm, Symbian, Linux etc and have never seen such a terrible, awful setup procedure for connecting to an isp. Drop in a WIFI card with WEP enabled and more hassle.