HELP PLEASE: XDA I screen not responding to stylus

[parker]

I bought my XDA I new three days ago, the first day it worked fine, although I didn't use it much (just played around with PocketWord and Solitaire...). The next day the touch screen simply stopped working. I wasn't doing anything unusual. Doesn't matter how lightly or firmly I touch the screen with the stylus, it doesn't respond at all... It has basically made the device useless. Has anyone heard of anything like this, or know of a fix for it?
Thanks very much for your help!

[yixiu]

I will reset the XDA see what happen. Softreset first, if it doesn't work, try hard reset( you will loss everything in the memory, so make a backup if you can).


sam

[parker]

Thanks for your reply, I have tried resetting both soft and hard, neither work. Now I am back to the original 'Tap the screen to setup your PocketPC' message I had when I first used my phone 3 days ago. This screen still isn't responding at all...

[cruisin-thru]

Have you fitted a screen protector by any chance,, this can stop the taps working. If not then it looks like a hardware failure as you havent messed with the rom or anything.

[yixiu]

Hi can you run a bootloader test see if the hardware is working?

1. hold the power button while softreset the device.

2. click the middle button on the middle button(action button)

3. run a touch test and you will know if your hardware is ok or not.

4. Also can you please do me favor, while you inside the bootloader test screen, can you please also run a Battery test for me. My XDA is currently having a problem.see my post below.

BATTERY TEST

CHARGE STATUS
AC OUT

MAIN VOLTAGE:
0X0257 --> THIS NUMBER IS KEEPS GOING DOWN????

EXT. VOLTAGE:
0X0000 --> i DON'T HAVE A EXTERNAL BATTERY

CHG. vOLTAGE:
0X0000 --> THIS SEEMS NORMAL WHEN THE UNIT IS RUNNING ON BATTERY BUT IF I PLUG IT BACK INTO THE CRADDLE, IT STILL SHOWS 0X0000. VERY STRANGE. AND THE AC OUT WILL CHANGE TO ERROR!!!

CAN YOU PLEASE LET ME KNOW THE TEST RESAULT FROM YOUR XDA. IS THE MAIN VOLTAGE STILL KEEPING GOING DOWN WHILE USING THE BATTERY POWER. AND WHAT'S YOUR READING ON THE CHG.VOLTAGE:


THANK YOU SO MUCH!

SAM

[parker]

Thanks for the replies everyone, unfortunately I took it back to Optus before I read your post Sam. There was no protector, it must have just been a hardware failure. I ran the touch test a few times, all but once it failed. It was working on and off so I assume theres a loose wire or something similar. It was under warranty still (lucky considering it came off eBay) but does mean it'll be gone for three weeks :(