TomTom Navigator v3.07 + Car Kit + XDA IIi software freezes

[fisely]

I have recently purchased TomTom Navigator v3.07 + Car Kit for my XDA IIi. I have followed the instructions and loaded the update disc (for windows mobile 2003 se) and then the GB Maps onto a SD Card (128mb). Within 15-20 minutes of using the system on my journey it locks up and freezes everything and then only way to get into XDA and other programmes is to perform a soft reset. Not ideal!

I contacted TomTom Support via email (on their website) and they advised that I try to load a small 16mb section of maps directly onto XDA IIi, wich I have done and the system works great. I then reloaded the maps for GB onto the formatted SD Card (as advised) and, again, the system locked up and froze within 15-20 minutes into my journey.

I contacted customer support again, not very helpful this time, and was told that the XDA IIi is not yet on their list of compatible devices - not satisfactory response - as every retailer in the UK has the xda IIi listed as compatible with tomtom navigator.

Has anyone had similar problems and resolved, any help out there would be reallyappreciated!!!

Fisely
:(

[ph4824]

Sorry to hear about your tomtom problem.

I had an XDAII with my tomtom 3 and what I found was that sometimes it would lock up and other nigly software problems. But they were all intermittent.

I now have an XDAIIi with my tomtom. My XDAIIi is set to turbo mode. I think it run slightly better compared to my XDAII.

What I would do is a hard reset and load everything from scratch. A real pain i know but if you don't get any support from tomtom then what else is there?

[brigsy1]

I have same problem :cry: What has helped sometimes is :enable bluetooth, switch on flightmode, then start tomtomand go. :lol:
But this only worked for me after i had deleted all the 02 crap from xda11 there is a link somewhwere here telling you how to do this :?
Good luck hope it works for you

[fisely]

After contacting TomTom Suppo :D rt I managed to get further info and advice which I followed and this has resolved the locking up of the software - works brilliantly now.

Dear TomTom Support,

Many thanks for your last response. I am pleased to report that after purchasing a SD Card with a speed of 80x (Read of minimum 12mb/second), as per your advice, and reloading the GB Maps - everything is working very well without any freezing and locking up of the software on my XDA IIi.

I would advocate a note be included, in future, with TomTom products on guidance about Storage Cards and using ones with appropriate speeds for reading/writing etc. for the benefit of other potential users of your products.

If I had knowledge on this subject prior to purchase of SD Cards, I believe, I would have bought one with appropriate speeds.

Once again thank you for resolving the problem.

Faisal

Response 08/06/2005 09.31 AM
Dear Mr hussain,

The process of elimination would suggest that the SD card is causing the freezing issue, the software seemed to work when the SD card was taken out of the equation so it would suggest that the read speed of the SD card is causing the problem.

With best regards,

The TomTom Customer Support Team

Customer 07/06/2005 06.44 PM
Dear TomTom,

Many thanks for your last response.

Can I deduce from the message that if I purchase a branded (and more expensive) SD Card with a Reading speed of at least 10MB/Second and load up the maps for GB - it will then work without locking and freezing up?

Best wishes

Faisal

Response 06/06/2005 08.28 AM
Dear Mr hussain,

When using SD cards, please bear in mind that the reading speed should be at least 10MB/second, because the map data continuously will be read from the card. The card writing speed is not important in this sense, because the application is not going to write on the card as for instance would be the case with a digital camera. Please also bear in mind that the writing speed specification “45x speed” means that the reading – respectively writing speed of the card is 45x150Kb/s and that is why it is only 6,75 MB/sec (60x speed means 60x150Kb/s and this is 9,00 MB/sec.). Please ask your reseller for more information about whether the speed indication is about reading or writing speed of the card.

Regarding the SD cards in general, we have received numerous reports.


Many cheaply made SD cards, most especially those SD cards without a brand name, can cause problems regarding reading speeds or in a worse case scenario have corrupted files on the SD card and are therefore not readable. Cheaply made SD cards may also have a weak memory controller on the card, which although these cards might work fine in a digital camera, may not be able to pass information quickly from its memory to the TomTom GO application. This can for instance result in freezing of the TomTom application or poor map redrawing. Another issue could occur during start-up: If the map exceeds a certain amount of data, it can be that the GO application is not even going to fully start-up.


We hope to have answered your question to your satisfaction.
With best regards,

The TomTom Customer Support Team