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View Full Version : Weird problem with JAM and ActiveSync


tarrytownfads
24th June 2005, 02:30 AM
I own 128 MB JAM since March 2005 and use it with T-Mobile USA.
In May I installed 1.11.00 WWE upgrade. I had it synchronized with my desktop and laptop and it worked fine for me.
Last week I was on the Business trip and used the JAM only as a phone and a PDA.
When I've got back home I tried to synchronize and charge it as usual.
Synchronization started, but after 25-30 secs it gave me a message within the ActiveSync window "Connected. Synchronization error" and then immediately after that it changed to "Not connected".
I tried again - same result.
Next I tried to synchronize it with my laptop - same story.
After all I tried to delete partnerships and create new - no result. I am able though to connect as a guest.
At that point I decided to try the hard reset. By coincidence that same day I saw the news that ROM 1.13.00 WWE became available. I successfully installed it and tried to ActiveSync without installing the back-up then - no luck, same problem.
As well I'd like to mention that I have HP iPAQ 2215 and I can synchronize it with both computers without any problems.
So it looks like something is wrong with the JAM.
I hope you guys can help me to fix this problem...

bnycastro
24th June 2005, 05:34 AM
Alex,

Had this problem also but my hard reset solved it. Have you tried re-installing Activesync? You may also want to take a look under C:\Documents and Settings\{Your Desktop}\Application Data\Microsoft\ActiveSync\Profiles to check if indeed the profile data was deleted properly. Goodluck!

tarrytownfads
24th June 2005, 07:55 AM
Yes, I did hard reset, uninstalled the ActiveSync, erased all files in the 'Profiles' folder, disconnnected the cable, rebooted the desktop, downloaded the latest version of AS from the MS website, lnstalled it.
Then installed the AS, connected the cable, and tryed to establish the partnership.
SAME negative result.
It created the partnership and wright after it said 'Connected. Synchronization error' and immediately droped connection.
I am puzzled here...

bnycastro
24th June 2005, 08:36 AM
I'm stumped! Usually a HR solves this for me... :( Have you tried a Bluetooth sync (this may be a temp workaround til you find the solution) have you tried using a diff USB port and/or cable to sync your device?

tarrytownfads
24th June 2005, 05:20 PM
bnycastro,

Thanks for your help.
No, I did not try the bluetooth sync yet, but I definitely know that it is my JAM's problem now.
This morning I installed the latest version of ActiveSync available on the MS website on my daughter's PC. ActiveSync was never installed there before.
Then I tried to sync the JAM - same problem as I described in the previous posts. Right after that I paired my HP 2215 and no problem. It work as it supposed to.
It is a real mistery cause between the last time I was able to syncronize the JAM and the time the problem occure I did not install any software, did not pair it with any other PC... I only used it as a phone and a PDA on the trip.
The only what I noticed is that all of a sudden it started to freeze after every 10 -15 min of use. But now after I flashed the ROM to 1.13.00 it works normally except for the syncing problem.

Any other ideas how I can fix it?

I would really appreciate your help...

bnycastro
25th June 2005, 05:34 AM
I'd suggest the Bluetooth sync and maybe taking it (your device) for service.