Orange SPV M5000 on Orange UK web site...

[saldous]

http://shop.orange.co.uk/shop/show/handset/orange_spv_m5000/detail

[Pyrofer]

OMG!

Orange have it on the website before O2, the race is on....

Lets see who gets my money for the next 12 months, my money is still on O2.

[mavrik64]

OMG!

Orange have it on the website before O2, the race is on....

Lets see who gets my money for the next 12 months, my money is still on O2.

Think I'll wait, bad experiance with Orange before (reception).
Had Cellnet years ago seemed fine.

[Rudegar]

well if unlocked one could always pick the provider one want

[barlas]

if u ask my opinion orange is the best network provider in uk. i am with orange for last 4 years i hav tried T voda and o2 aswell. orange customer services r best they will do everything to help u even they will refund u money which u hav spent on wrong calls. tehy r very good in correcting bills even if its ur fault still they will giv u compensation.
i hav got loads of money back as credit from them

[Pyrofer]

Im guessing your quite a high user and spend a lot on calls?

Its amazing how much customer service differs depending on what you spend.

I have O2, and had sucky customer service for years. I gave the contract phone to my GF who calls a LOT and spent £100 + in one month (eek).

Suddenly, when I call customer service they are REALLY nice to me and offer to do all they can to help. They bent over backwards to sort out a recent problem, better than id ever have had before when i spent not a lot.

So i guess conflicting reports on customer service need to be rated on monthly spend too before you can compare.

[dgpurvis]

Im guessing your quite a high user and spend a lot on calls?

Its amazing how much customer service differs depending on what you spend.

I have O2, and had sucky customer service for years. I gave the contract phone to my GF who calls a LOT and spent £100 + in one month (eek).

Suddenly, when I call customer service they are REALLY nice to me and offer to do all they can to help. They bent over backwards to sort out a recent problem, better than id ever have had before when i spent not a lot.

So i guess conflicting reports on customer service need to be rated on monthly spend too before you can compare.

OK - try this - I was with O2 and had astonishingly bad service - to the extent that I will never go with them again (unless they dramatically improve). Orange, on the other hand, have been brilliant. Immediate apology, refund and a payment to say sorry on the one occasion they made a mistake with my account (as to the many mistakes that O2 made). Knowledgeable staff in customer service, tech support and in the shops (as opposed to the ignoramuses in O2 shops and customer services). Excellent offers for GPRS and 3G.

Am I getting this service for being a high paying customer? Hardly - I'm on the lowest talk tariff and the lowest GPRS tariff.

So - maybe O2 change depending on customer spend - but Orange haven't been like that at all.

[mavrik64]

Ok, my problem was with covarege. The areas I most frequented Orange had poor or no service.
I know people who have been with them for years and are still happy. The one year I tried (as a business customer) I couldn't get service at work (good on Tmob, Vod, O2, even 3g had a full signal) I complaind about this to my customer account manager. He admitted that one of his bosses live in the same area and his company Orange phone wouldn't work, they gave him a Tmob. Bad reception areas only crop up when you complain, they fall into the 1% no covarage. :lol:
All over and done with now, and I'm hearing good things about O2 although I do prefer Tmob.