TomTom are looking into the TT5 and GPRS Freeze!

[bluebotle]

Below I have copied all the emails sent and recieved regarding this problem with my XDA2i and TT5 Freezing when I try to use GPRS to Downlaod Traffic. See responses and be assured Tomtom seem to be looking into it!

Cheers

Lee
-------------------------------------------------------------------------------------

Dear Tomtom,
I have a major problem with my XDA2i and the TT5 Traffic updates. When ever I try to use my GPRS connection on the move to download your Traffic Updates that I have subscribed to, TomTom 5 Freezes. The PDA still works when TT5 freezes, I know this because I can use one of the hardware buttons to exit TT5 and open the Calendar. If I do this TT5 remains running in the background and cannot be stopped until I reset the XDA2i. At all times the GPS Bluelight is lit up as if it is connected.

I have paid for a 1 year subscription for the Traffic Updates and kindly ask you to either fix the problem or refund my traffic subscription money.

The Traffic Updates cannot be downloaded therefore it is very unfair that I have to pay for a service I can not use as intended.

I am pleased to see that you now support the XDA2i and look forward to hearing from you very soon.

http://www.tomtom.com/products/compatibility.php?ID=109&Language=1

By the way, I have installed the latest TT5 5.10 update and the new O2 ROM v1.11.162 update for the XDA2i, it still doesn't work properly. My SD Card is a Corsair 1GB SD1GBA0506H3S37WN and I have tried it using a 512mb SD card. I have even tried the Corporte install on the XDA2i and that doesn't work either.

Tomtom 5 is a very worthy upgrade over the TT3 version and I thankyou for providing a product that is Far better than ever before, I just wish you could sort this Freeze problem out.

Look forward to hearing from you.

Thanks

Lee

------------------------------------------------------------------------------------
Just thought i'd tell you that when the XDA2i TT5 Freezes if I removed the SD card it imiediatley starts working again! Then what I do is reinsert the SD card, the only probelm is, the Map is on the SD card and by removing it makes it lose the map on screen and cannot be recoverd unless I exit TT5 and Restart again.

It looks like it may be a SD card issue, the problem is I have tried many different SD cards, 512mb, 1gb 60x speed and now ive got a new SD card 1gb Sandisk Ultra III 133x speed and that still freezes.

Any ideas to which will work?


-------------------------------------------------------------------------------------

Dear Mr Donnellan,

We are looking into this issue. Could you please write us the ROM version you have installed on your XDA2i?
We thank you in advance for your cooperation.

With best regards,

The TomTom Customer Support Team

-------------------------------------------------------------------------------------


Hi,
In response to your answer to my question please find the Detaisl you have requested below:-

ROM Version: 1.11.00 WWE
ROM Date: 01/27/05
Radio Version 1.00.00
Protocol Version: 1337.39
ExtROM Version: 1.11.162 WWE

I updated to this rom to try and fix the issue as the original ROM from O2 didn't work as far as TT5 is concerned. I could run the TT5 program but was slightly more unstable than it is now.

Thanks
Lee

[Danny-B-]

The same happens with mine too (Or used to) i havnt had chance to check if it still freezes as often after i updated to the new ROM version but the one that includes the newer Radio ROM version.

I found that if you take out the sd card then re-insert it quickly, it continues on fine, no Map loss.

The freeze problem is almost certainly to do with the Radio locking up the SD somehow, which should be up to O2 (or HTC) to sort out.
I find my phone freezes sometimes when i recieve a call, but removing the SD card sorts the problem.

As i said ... i've not ad the chance to test TomTom since i updated but, i havnt had ANY lockups or freezes with calls since.

[Beridor]

At last someone else with the same problem. I can add a little though: -

I have a panasonic 128MB card which works with traffic perfectly, I have 2 x 1GB SD cards, 1 PNY and 1 Viking both of which fail to update the traffic information - exactly the same, remove the card and everything seems to clear up. What I can't understand is that if I use my Panasonic card it works perfectly even if just before the reboot it would not work with one of the 1GB cards no reinstallation of TOMTOM or changing of any of the settings. Not sure if it is size or quality related ? The cards all work as "simple satnav cards" perfectly.

The other point is that if I am not connected to the BT reciever (I plan a route and then run a demo as an example) all of the cards work perfectly.
They only fail when the GPS information is availible.

Kind Regards

Dave Cook

[steve_62]

I downloaded the 5.10 upgrade in the hope it would solve my xdaii freezing up every time i got a phone call, but it is still the same . In tt5 when the upgrade is installed is the Version (5.00 - 5.10) supposed to change ?? as mine stay's the same (v5.00) . i expect you're all as fustrated as i am at not being able to use both the phone and tt.
Steve

ROM VER:1.72
ROM DATE: 03/15/04
RADIO VER:1.17.00
PROTOCOL VER 1337.28
EXT ROM VER: 1.72.181

[DAz999]

I have TTN5.1 on my XDAIIi and it displays version 5.1. At a guess I would say your upgrade did not install correctly. After upgrade it displays on your PDA to re-install certain TTN apps, did you say yes to this, if so I can't see why your upgrade did not work. :twisted:

[monitor987]

It will be interesting to see if TomTom do find a solution, but based on my experiences I don't think it is TomTom that is the problem.

I have a SanDisk 512MB SD card that runs just fine with Navigator 5.1 and the phone switched on. I also have a SanDisk 2GB SD card which exhibits the classic TomTom freeze.

The key fact is that Media Player also freezes with the 2GB card when the phone is on and it seems to happen when the phone switches to a new transmitter cell. The 2GB card works fine with Media Player when I switch to flight mode.

The fact that Media Player exhibits freezing in the same way as TomTom due to the radio having some unfortunate interaction with larger SD cards leads me to believe the fault is more fundamental to the device/operating system rather than a fault within TomTom.

I think therefore it needs a fix from Microsoft/HTC but I won't hold my breath as they already probably consider XDAIIi's running WM2003SE as a legacy platform, now that the Universal/WM2005 combination is imminent.

Anyone else had similar problems with Media Player freezing or any other application accessing a large SD card with the phone active?

Device: XDAIIi
ROM version: 1.11.00 WWE
Radio version: 1.03.00
ExtROM version: 1.11.162 WWE

[Danny-B-]

Yeah same for me mate, i posted a a reply with similar findings a couple of posts up ^

I think i'll be going for an upgrade when my contract runs out (6 months :( )
Radio ROM version 1.03 is better it seems to make the freezes less regular.

[bluebotle]

I agree, I think the same as you guys. It probably is O2's responsibility and will need a fix on their part to resolve it. However using TomTom Support who state they now support the XDA2i, Tomtom have more clout when it comes to persuading O2 to sort it out rather than little old me and will hopefully get a fix in the near future. The response I recieved has been far better than any previous responses from Tomtom and does encourage me knowing they are at least researching the problem which is now shown in the My Questions of Tomtom website. (Unanswered has now changed to Researching)

Fingers crossed hopefully Tomtom are talking to O2 to work it out.

Watch this space.

Cheers

Lee

[d.zee]

Referring to this link
http://forum.xda-developers.com/viewtopic.php?t=26986&highlight=
and this
http://www.pocketpc-club.nl/forum/showthread.php?t=58132
it might be the similar problem of formatting your SDcard in FAT 16 instead of FAT 32
Apparently these programs use the SD card to store information and they can only read FAT 16
Give it a try. :D

[monitor987]

d.zee, thanks for the idea but no joy I'm afraid.

My SD Card was already formatted with FAT16. So I tried a re-formatting to FAT32 but Media Player froze again. I haven't tried TomTom but doubt it would perform any better.

[bluebotle]

Tomtom have replied, see below :-

Cheers

Lee

Dear Tomtom, I have a major problem with my XDA2i and the TT5 Traffic updates...

Discussion Thread
Customer 31/08/2005 08.10 AM
Dear Tomtom,
When enabling flight mode, both the Bluetooth and Phone are turned off. Turning on the flight mode will stop me from connecting my GPS receiver via Bluetooth and stop me from making a GPRS data connection via the Phone to download Traffic Updates.

Just to clarify the situation here, Tomtom 5 works brilliantly with my current configuration apart from the Tomtom Traffic Updates. If I have my Phone switched on or off Tomtom 5 will navigate me to where ever I need to go without many glitches, however I have subscribed to your Tomtom Traffic and find I can not use Traffic at all because when I try to download Traffic Updates via the GPRS connection (using the Phone which your asking me to turn off in flight mode)Tomtom will freeze.

I can remove and reinsert the SD card to get Tomtom to start working again but the map is no longer available as Tomtom thinks the SD card and maps are no longer present. The only other way to get Tomtom to work again is to reset my device. The PDA at all times remains useable just Tomtom that freezes.

In answer to your question, turning flightmode on stops me from using Tomtom 5 altogether, so that isn't the answer to the problem. If I was to turn the phone off but keep flightmode off allowing Bluetooth to continue to work, that still doesn't fix the GPRS connection as the phone is off so a GPRS connection cannot be made.

As you know I have paid a lot of money for the Tomtom Traffic subscription and cannot use it, therefore can I remind you that if you can't fix this problem, I would be grateful if you can refund my money for the Traffic subscription.

(I would rather you fix the problem!, a lot of other people are having exactly the same problem and is driving down the resale value of the XDA2i)

Can I take this opertunity to thankyou for your interest in this issue and thankyou for looking into the problem, I look forward to hearing from you again.

Flightmode off = Phone On, Bluetooth On (Yes GPRS and Yes GPS)
Flightmode on = Phone off, Bluetooth off (No GPRS, No GPS)

I can do this via a sim password
Flightmode off = Phone off, Bluetooth on (No GPRS, Yes GPS)

Lee

Response 29/08/2005 04.24 PM
Dear Mr Donnellan,

Could you please try to enable flight mode and write us if that works?
We are trying to find out which is the problem.

With best regards,

The TomTom Customer Support Team

[Danny-B-]

Response 29/08/2005 04.24 PM
Dear Mr Donnellan,

Could you please try to enable flight mode and write us if that works?
We are trying to find out which is the problem.

With best regards,

The TomTom Customer Support Team

OMG i cant believe the reply ! I can safely say .. they never read the email properly lol

The problem lies with the OS/Radio ROM not TomTom as the freezing happens with other applications too not just TomTom, so its a job for the Mobile operators and/or device makers.

If they upgraded us to WM2005 then i think all the problems would disapear, sign my petition :P link in my signture.

[bluebotle]

Danny,
I couldn't believe it either, how can they fix the problem if they don't even know what the problem is!! lol

Anyway, at least they are still looking into it, in hope that they can speak to O2 to get it sorted or at least give me my Traffic money back.

I have tried to sign your petition and I managed to get it to load up the form but when I submitted it it fails.

Let me know if it works or not at your end and i'll try again when it does.

Good idea by the way keep it up and lets hope alot of people sign it.

All the best

Lee

[Danny-B-]

Hi mate, your name is entered in the petition, the last name on the list atm :)

It would be nice if TomTom contacted O2 to complain about their incompatibilitys, although judging by the response you got from them, i think that extracting blood from a stone may be easier !

[bluebotle]

Things are moving Fast! Tomtom have replied already, here it is:-


Response 01/09/2005 12.24 PM
Dear Mr Donnellan,

We thank you for your feedback. We were thinking that you were experiencing freezing issues also when navigating.
We have run a test here with an XDA2i and ROM version 1.10 and it worked fine when updating traffic information. We will try with version 1.11.
Which GPS receiver are you using?
If you do not use the GPS and you only try to update traffic, is it working?

With best regards,

The TomTom Customer Support Team

Dear Tomtom, I have a major problem with my XDA2i and the TT5 Traffic updates...

Discussion Thread
Customer 01/09/2005 05.20 PM
Dear Tomtom,
Thankyou again for looking into this problem. You are correct in saying the Freeze problem is only when I try to download Traffic Updates. Using Tomtom on a day to day basis works fine using my Tomtom GPS Bluetooth Receiver.

The freeze problem only occurs when downloading Traffic Updates or even Weather. However; I have managed to get it to work now and then! 97% on the time it freezes.

I have tried to download traffic with the following setups:-

1) GPS Bluetooth Receiver Connected to Tomtom with a satelite fix with a stationary vehicle.
2) GPS Bluetooth Receiver Connected to Tomtom without a satelite fix.
3) GPS Bluetooth Receiver Not Connected to Tomtom without a satelite fix.
4) GPS Bluetooth Receiver Connected to Tomtom with a satelite fix whilst driving.
5) GPS Bluetooth Receiver Connected to Tomtom with a satelite fix with a stationary vehicle and demonstration mode running.

All cause it to freeze! sometimes it will work but 97% time doesn't.

When it Freezes this is what happens, The Symbol for Downloading the Updates shows an arrow and flickers whilst the downloading is being carried out, when it freezes the arrow stops moving, I think it stops at the point it tries to use the data. It seems to download the data but can't finalize the data to be used.

However please note the following setups:-
1) GPS Bluetooth Receiver Connected to Tomtom with a satelite fix with a stationary vehicle and wireless WiFi connected to the internet.
2) GPS Bluetooth Receiver Not Connected to Tomtom without a satelite fix with a stationary vehicle and wireless WiFi connected to the internet.
3) GPS Bluetooth Receiver Not Connected to Tomtom without a satelite fix docked to activesync on my PC connected to the internet.

All work every time! The problem here is I don't drive with a PC or Wireless connection to Wifi so Traffic Updates cannot be updated on route when I need them.

The GPS Reciever I have is:-
Tomtom Bluetooth GPS Receiver (Mark 1, a little silver rectangle shaped box)

Hope that answers your question and helps you resolve this problem.

Please let me know which SD card you have tested this out on, you say yours works, I am interested in your setup. Why would yours work yet many many other XDA2i 's don't? Maybe we could compare XDA2i 's. Compare the following:-

SD card
ROM Version with Radio version etc.
Where you installed your Tomtom Program, all on the SD card or only maps on the SD card?
Corporate Install or Personal install?


Kind Regards

Lee

[MaskedMarauder]

All evidence is now pointing towards it being an issue with certain types of SD card.

Has your device ever stuck on say the start menu, you pop out the SD card and all is fine......

[bluebotle]

No but it has been slugish with the SD card in and when taken out it becomes ok. That was with the slower SD cards I have used in the past, that problem has been fixed with a faster SD card.

Cheers

Lee

[MaskedMarauder]

No but it has been slugish with the SD card in and when taken out it becomes ok. That was with the slower SD cards I have used in the past, that problem has been fixed with a faster SD card.

Cheers

Lee

Perhaps not for you, but for others it has.

http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=26506

[MaskedMarauder]

Well my Transcend card arrived yesterday, but I had no real opportunity to test it until today.

So I sit here now, over 300 miles and 10 hours later and not a single freeze. Phone calls, GPRS file transfers, downloading mail, SMSs, MMSs and Traffic Information, both on TomTom and Traffic-I, the XDA IIi performed flawlessly, something that it has NEVER done since I got it, and i do not just mean with TomTom running.

So the answer is a Transcend 80x SD card, I don't think it is as much to do with the speed though, most likely power consumption/voltage issues as Pocket Mechanic shows the speed of the card being as quick as one of the ones that it replaced.

[andy-c1]

Well my Transcend card arrived yesterday, but I had no real opportunity to test it until today.

So I sit here now, over 300 miles and 10 hours later and not a single freeze. Phone calls, GPRS file transfers, downloading mail, SMSs, MMSs and Traffic Information, both on TomTom and Traffic-I, the XDA IIi performed flawlessly, something that it has NEVER done since I got it, and i do not just mean with TomTom running.

So the answer is a Transcend 80x SD card, I don't think it is as much to do with the speed though, most likely power consumption/voltage issues as Pocket Mechanic shows the speed of the card being as quick as one of the ones that it replaced.

and i can say the same, been using it a little more than MaskedMarauder and have not had a single lockup due to traffic or phone being on
in fact i have just found out if you press the hang up button it minimizes tt and when you press tt again it starts instantly

[jamiet]

Well my Transcend card arrived yesterday, but I had no real opportunity to test it until today.

So I sit here now, over 300 miles and 10 hours later and not a single freeze. Phone calls, GPRS file transfers, downloading mail, SMSs, MMSs and Traffic Information, both on TomTom and Traffic-I, the XDA IIi performed flawlessly, something that it has NEVER done since I got it, and i do not just mean with TomTom running.

So the answer is a Transcend 80x SD card, I don't think it is as much to do with the speed though, most likely power consumption/voltage issues as Pocket Mechanic shows the speed of the card being as quick as one of the ones that it replaced.

and i can say the same, been using it a little more than MaskedMarauder and have not had a single lockup due to traffic or phone being on
in fact i have just found out if you press the hang up button it minimizes tt and when you press tt again it starts instantly

So where have people been picking these cards up from? I want to get in fast before they becom gold dust :wink:

TIA,

JamieT

[bluebotle]

Andy_c I have seen your posts regarding this freeze issue and trust what you have to say, does the Transcend 80x SD card fix the problem? and have you had any lockups at all whilst using this card? Also where did you get it from?

I trust all other peoples advice and welcome any other information, Andy_C and I have posted many issues regarding this problem and due to the history we have together I feel confident with his personal opinion.

Cheers

Lee

[bluebotle]

I forgot to ask, what ROM are you using with this SD card, also just out of interest, are you using corporate mode and have you installed Tomtom 5 fully onto your SD card or do you have only the maps on the SD card?

Cheers

Lee

[MaskedMarauder]

Transcend card:

http://www.emartbuy.com/uk/catalog/item/miscl/itemDetail.aspx?itemId=540

http://www.orcalogic.co.uk/asp/prodtype.asp?prodtype=13363&ft=D

[MaskedMarauder]

I forgot to ask, what ROM are you using with this SD card, also just out of interest, are you using corporate mode and have you installed Tomtom 5 fully onto your SD card or do you have only the maps on the SD card?

Cheers

Lee

I am using the 1.11.00 ROM with the 1.03.00 radio with a corporate install.

TTN5 is fully installed on the Transcend SD card.

[andy-c1]

hi bluebottle i bought from this site
http://www.emartbuy.com/uk/catalog/item/miscl/itemDetail.aspx?itemId=540
it arrived 2 days later
i can tell you i didn't really hold any hope but copied all my info over from my old sd card , then took a drive i, and presto it worked forst time ..
and ever since i havn't had a single lockup ,although i have yet to recieve a call properly (but at lest i get the call and can phone them back)
i've had this card for 2 weeks i think and never had a lockup yet ,in the beginning i did but only after i exited tomtom but i think that was down to me double tapping tt ,for the last 3 days it has been fine with a single tap

i would really recomend you give it a go ,and do what i did i sold all my excess sd cards on ebay which paid for my new 1 :D
oh i'm using the rom update from this site

let us know your outcome

[bluebotle]

Well Guys, I have purchased the 80x Transcend card, im just waiting for it as we speak to arrive. Its now official Tomtom have replied (below) and they are saying exactly what you have, take a look:-

Discussion Thread
Response 08/09/2005 11.57 AM
Dear Mr Donnellan,

Could you please try to use another sd card? It should be an 80x speed sd card (it should have at least a read speed of 10 mb/sec).
We have received a lot of feedback from customers that solve their freezing issue with this kind of sd card.
With best regards,

The TomTom Customer Support Team

Looks like this is the answer, with you guys already tested it and Tomtom saying the same thing, more than a coincidence.

Cheers

Lee

[bluebotle]

Just out of interest, I have bought the 1gb Card and noticed you have the 512mb will that make any difference do you think?

Cheers

Lee

[andy-c1]

to be honest i don't know mate
i just don't really need that much space ,but the only thing you can do is to try and see what happens ,but i do think it should work as long as it's x80 speed ....

[MaskedMarauder]

Looks like this is the answer, with you guys already tested it and Tomtom saying the same thing, more than a coincidence.

Cheers

Lee

Thats because the TOmTom staff use the same website we do! lol!

[haider]

any feedback on the 1gb 80x cards? i have a 1gb 'XTRA' card but it keeps freezing too, dont want to fork out another 50 quid for a card that freezes.

i don't understand why these cards should freeze. its stupid and unfair. i even tried using 'storage tools' on the card - it found loads of lost clusters, so if you guys seem to be losing memory, try it. but you guys probably already knew that.

thanks
haider

[MaskedMarauder]

i don't understand why these cards should freeze.

My bet is it is a power issue, as they seem to freeze most often when another high-drain event takes place, such as a phone call or GPRS connection.

[haider]

yeah, makes sense, but still they should have put a warning or something, its not like these sd cards come cheap.

i think i found a way to stop it freezing when playing audio files. some programs (like conduits pocket player) allow you to cache different amounts and to do it before play starts. that way, whenever a call comes through, its not reading it off the card, but off the cache, and it recache's the next track before playing.

so far its not frozen but i've only tested it by calling myself. the only downside is it stutters for a second while it cache's the file, and i assume it would freeze if you were unfortunate enough to get a call whilst it was cache-ing(?).

unfortunately this won't help with the tom tom maps. just a suggestion.

[bluebotle]

I received my Transcend 80x 1GB SD card today and can safely say TT5 now fully works. I have had the GPRS connection on with automatic updates for Traffic every 15mins all day and it hasn't locked up at all.

Well done everybody! We/You have found the solution and can report it is not limited to just 512mb, my SD card is a 1GB.

Thank God it now works, I feel like I have a new XDA2i, it seems smoother to run and I can now forget the problem and move on! I almost became fanatical about it, only thinking of just that. It would be nice to see Tomtom put this problem/answer on their website to help fellow XDA2i owners, then, they may be able to stop answering this type of question and focus their attention on bringing out another update to fix some of the minor flaws in the TT5 Product.

Well doen once again XDA Forum, anyone want to buy 3 1gb SD cards raging from 60x - 133x speed????? :)

Thred Closed.

Cheers

Lee