Can't receive MMS from T-Mobile phone

[davehutch]

My wife has a T-Mobile 6230 and my Jam can't receive the MMS she sends me.
It has a download button but never manages.
MMS sent from myself is fine.
Arcsoft version 2.5.0.28

Any ideas? Is this a known problem?

[Redpizzi]

i had this problam after i upgraded the rom from I Mate -

all i had to do was install the T-mobile setting from my old rom...

Try it

If you are getting the file and can not read it.. maybe the picture is in a different format,

[Jwege]

I think there is another reason for that. Unless you have not send at least one MMS by yourself, you are not registered as "MMS capable" by T-Mobile. So try to send on MMS from your Jam and have a retry if you can receive MMS then.

Cheers

[BulletTime]

Is it only MMS to yourself that don't work, or to other people's hansets? Have you tried the SIMs in other handsets to narrow down the possible problems. I work in a T-Mobile store and that's what I'd try to establish first. Do you have a local store, lots of staff have Compacts so should be able to help (I hope!)

[davehutch]

Thanks for the replies BUT, the problem is that i can't RECEIVE from a T-Mobile Phone!!
My Jam is an Orange device and I can receive OK if I send it myself. However, a T-Mobile 6230 MMS is received but cannot be downloaded by my Orange JAM

[BulletTime]

That's why I suggested trying the SIMs in different handsets, to try and establish whether it's an issue just between your two phones or a bigger one between the two numbers.

For example, if you put your Orange SIM in another handset and can receive the MMS then it's an issue with your M500, if not the issue may be at the other end. You'll probably have to try a number of combinations to narrow down where the problem is (4 by my reckoning), but trial and error is often the best (if not quickest) way. It may not seem like sense but in my experience of trying to diagnose problems it's the best start. At least you know which part of the whole system you're looking at. Let us know if you give it a go.

[6thElement]

I've got the exact same issue on my Qtek S100 running the 1.12 ROM (MMS ver 2.0.0.22). I'm not receiving MMS's from other people even if they're on Orange (same as me) but if I send an MMS to myself I receive it.

My phone has the keylock turned on, as with an SMS the phone screen comes on when someone sends an MMS but the phone doesn't download it. It doesn't seem to make a difference if I unlock my phone beforehand either :/

[6thElement]

Bump, anyone else with this issue/a fix?