JasJar USB connection problem - please help

[paulrousseau]

I 'suddenly' am unable to have my JasJar connected to Activesync. I have been successfully connecting the last two weeks and did not cahange anything to the PC's set-up.
I killed my antivirus and have no firewall software running.
I have a direct USB connection to my Laptop (no usb hub).
I have tried both Activesync V4.0 and V4.1.
I have deleted all partnerships to get a fresh start.
I have also tried to delete the PPC in the PC's device manager and connect again (I did notice the PPC was listed under the network adapters only, nothing was listed under the USB section).

Nothing seems to help and I am really desperate since I can not sync anything anymore now.

Any suggestions are more than welcome !

Thansk in advance,
Paul

[decebal]

have you tried another PC ? at least this way you can be sure that everything is ok .

[paulrousseau]

I am travelling and will not have any access to another PC before the WE.... I did try another cable but got not lucky..

[paulrousseau]

It does seem to work on another PC.
Anybody any suggestion as to what else I could try to make it work again?

[Carnivor]

firewall?, thats my pain on my work lappy, i have to vpn into work and that blocks my JJ, i get connecting but no connected, all i can do is disconnect from work which then opens the activesync ports back up. check 7438 and 5679 on your firewall

[galt]

After a week with AS 4.0 I suddenly found that the only way I could get it to work was to soft reset the Jas Jar while connected. I'm guessing you've already tried that though...

[Carnivor]

yer, i forgot to say, i can only sync when my JJ has been off for 10+ seconds, if on i get a uab device error if off i connect no problems, this kinda leads me to think that the usb port is in a different mode when on to when on standby, but the usb hosting of devices appears not to be the reason

[herpi]

yer, i forgot to say, i can only sync when my JJ has been off for 10+ seconds, if on i get a uab device error if off i connect no problems, this kinda leads me to think that the usb port is in a different mode when on to when on standby, but the usb hosting of devices appears not to be the reason
I have the same problem. Get a kind of "USB not recognized" when the jasjar is on/open".
I close the Jasjar after having taken the USB out of course.
Then, after a while ( You say 10 seconds) it works fine and Activesync starts the job.
I can live with it. No soft reset needed.
Very positive to me is the fact that I can also connect to a USB HUB. So no need to plu it directly in my portable.
After connection I can open my little toy. (Gush how I love this thing)

Huib

[gpx]

Yes I have the same problem I only synk when the jasjar is turned off. Most probably one of the reasons apart from firewall issus is office 2003. They said to me from club-imate support that we need the newest office 2003 with sp1.