M500 speaker not working, but phone still rings

[futurity]

Yes how strange. If someone calls me the phone rings, but if pick up the call or i move the volume control up and down i hear nothing. No sound enabled applications make any sound. If i put the wired hands free kit in it still works fine (phone calls and applications). At a gues i'd say the chip powering the internal speaker has died, but then how does the ring get played? Orange said it may be a software problem.

About to clear the memory fully buy taking out the battery for over 10 minutes. Fingers crossed it'll fix it.

Any other ideas, or has anyone else had this problem?

Futurity

[jwhitham]

I used to have a simlar problem with my Himalaya in that after using the wired hands free there was no sound. This turned out to be the switch in the jack socket not working properly. Plugging and unplugging it a few times it would free it up. But this wouldn't really explain why yours is still ringing.

[futurity]

Hi, That would explain it you know. When the hands free kit is plugged in and the phone rings, the main phone still plays the ring tone, but all other audio goes via the wired hands free kit.

Fantastic, problem solved. Orange are sending me a new one this afternoon anyway, but its good to know its not me going mad.

I do use the wired hands free kit every day though, so something to be careful off!

[upcityhighroller]

To: futurity and jwhitham

I have had the same problem for a week now and it's driving me up the wall. I have been plugging and unplugging the head phones to no avail. I have been in contact with O2 Technical Support, Asia Pacific Region (where the device was purchased) but all their reset-suggestions have failed thus far. (There is something about a Cab File that I haven't tried yet.) What surprises me is the fact that I have only used this device for 6 months ...I don't want to go back to my old mobile but I love my O2!! and this incident makes me want to cry as there is no O2 support in North America (where I reside)! I feel so alone and lost with my device!!

Any help would be appreciated!

[futurity]

Hi Upcityhighroller,

Its a hardware fault so no amount of resetting is evey going to fix it sorry. The socket where the headphones plug is has broken, telling the phone that the headphones are constantly plugged in, even when they are not. the only solution is to fix the headphone socket, or just live with a phone where you will always have to use a headset.

My headphone socket broken within a month of getting the phone, but i think i may have dropped the phone and the headphones lead caught it (i think this may have broken it).

My solution was to exchange the unit with a new one.

I hope this helps?

Neil

[upcityhighroller]

Hey Futurity - thanks for the reply.

Another contributor on this forum had the same problem and suggested tapping the device against my palm. I gave it a try and it worked!! HOWEVER, now my power button isn't working. ARGH!! At the moment, I have the buttons UNLOCKED so it can be turned on by any of the buttons and have it set so it turns itself off after 2 mins of inactivity - but that doesn't solve the problem. I have contacted O2 about this again and although I hope that they would be willing to replace the device for me, I am afraid that it will take an extraordinarily inconvienient amount of time, make me pay the courier fee, and I will be left with no phone to use! I wouldn't be as worry if there was an O2 office here in my city. No matter how I LOVE learning about new gadget/tech toys, It is times like these when I miss my past simple existence with my Nokia 6100 and Moleskin notebook.

From scrolling through this forum, it seems as though many have experienced the sound output problem with the headphone socket. Correct me if I'm wrong but aren't the makers of the Magician suppose to test these things out vigoursly??

Many thanks!

[futurity]

To be honest a lot of these types of problems are only reported after the device has been released due to everyday use. I mean its hard to test all the possible strains that a headset socket would go under. Saying this, a Sony Erricson head set plug would just pop off and would not damage the socket as there are just contacts and no socket.

For me, dropping the phone and the head phone lead being the only thing that stopped it from smashing on the floor put a lot of strain on the socket. I preferred this to the phone being totally broken. Thanksfully my Orange insurance means that i had next day replacement. I phoned before 5pm and got it in the morning the following day.

I think the makes expect everyone to use bluetooth instead of the wired headset, so the socket doesn't need to be so robust. I only use the wired headset because because the voice dial doesn't work through the bluetooth headset and i can't listen to MP3s through it. I still think its a great device and seems to be the must have PDA this Xmas.