Activesync 4.x (upgrade from 3.8) problem with imate SP5m

[muppet_65]

Hi,

I had the Sp3i & Qtek2020 synced with activesync 3.8 till a few days ago just fine. I recently got the excellent Sp5m which required AS 4.0, so I upgraded my installation to 4.0.3434 . My previous devices connect just fine. When I try to sync the sp5m I get the:

" This version of MS Activesync is not compatible with the connected mobile device. Please upgrade to the latest version of MS Activesync" and since I already have v4.0 it switches to the new interface, saying Connected as a Guest. but no communication with the sp5m whatsoever. I tried upgrading to version 4807 (4.1?) but same problem exists. I get the same connection error when trying to sync with bluetooth too which is weird.

I installed activesync 4.0 plain to another PC with no Office & no activesync but with the same antivirus/firewall etc, and the Sp5m connected just fine with no problems, which is an indication that its not a firewall/antivirus problem.

Any ideas how I can fix this appart from waiting for Microsoft to switch from beta to normal?

Thanx in advance
Costas

[roma]

Don't conclude it's not a firewall/antivirus problem. It still might b e anything here. As far as i'm concerned AS4 is on piece of crap but there's no alternative.

Ok, uninstall AS completely. Delete the rapimgr.exe from your systemfolder. Reboot the PC. Install AS4.1 (do a Google for ActiveSync 4.1 to find some links). Disable both firewall and antivirus completely and retry to create a partnership with your phone. This might do the trick.

Upgrading from a previous AS installation created a lot of problems for a lot of users. Good luck.

[muppet_65]

Last night I installed AS 4.0.3434 to another (without Outlook) PC WITH ZoneAlarm & Panda Antivirus & XP firewall all ON, and it worked flawlesly so I installed some software on the device.

On my Main PC with Outlook 2003, I did a complete uninstall, and re-installed from scratch 4.1.0 (build 4807). I still get the same message that this AS is not the one compatible with my device :roll:

It pisses me off but I'll find a way around it ...

[roma]

And you *did* delete the rapimgr.exe file manually since the uninstall routine leaves the file untouched? This file can give compatibility problems.

[muppet_65]

I used "YourUninstaller!2005" & I did a search for this file afterwards - it wasn't there. I tried again (uninstall - re-install) with no firewall/antivirus. Still the same problem. I think it has something to do with Outlook 2003 (which I won't re-install - no way)..

[roma]

You can do a repair of Outlook (from the Help menu). Did you delete previous partnerships from ActiveSync (Application Data\Microsoft\ActiveSync\Profiles)?

[muppet_65]

This is unbelievable. I removed everything activesync related, I cleaned the registry with advanced system optiomiser, rebooted, and resinstalled - same error :evil:

[muppet_65]

Did you delete previous partnerships from ActiveSync (Application Data\Microsoft\ActiveSync\Profiles)?

It had only "guest" which was made in the last attempt to connect :(

I'll try removing everything once more and see if that outlook repair might fix anything (thanx for the tip)

[muppet_65]

You can do a repair of Outlook (from the Help menu).

Did that - still same damn error :evil:

[roma]

In the properties of your networkconnection are only those services and so installed and checked as mentioned on the Microsoft AS troubleshooting site (http://www.microsoft.com/windowsmobile/help/activesync/default.mspx)?

[roma]

And delete the AS relations in the options of AS on the SP5.

I've read a lot of reports about AS4 giving trouble when non WM5 used AS4 before. It seems there's not a final solution for it.
ASO does clean the registry, but believe me, AS settings and relations are left alone by it. I went through the registry manualy to delete several AS settings after yet another uninstall.

Check your services for running services related to your firewall and AV scanner.

[muppet_65]

Yeap

-Client for MS Networks
-File & Printer Sharing
-IP (TCP/IP)

I read that doc a dozen times

[roma]

What firewall and AV are you running?

[muppet_65]

The options menu if grey (no device has been connected since I re-instaled & cleared AS). Will try checking the registry manually after I run ASO again one more time ..

[muppet_65]

ZoneAlarm 6, XP Firewall, Panda Antivirus Titanium 2006 - All have firewalls, and out of the 3 PCs I tried installing AS4, 2 of the 3 run just fine with ALL firewalls running at the same time (took me a while to set them up all correctly). The PC with Outlook 2003 is the one I am losing my time with ..

And the problem doesn't seem to be firewall related, as I connect. That is not the problem. The problem is the error I get which is weird .. since I DO have AS4 ...

[roma]

Just to sum it up once more.
- Uninstall ActiveSync;
- Clean any left files like rapimgr.exe from your system (do a search with advanced options, it's a system file and a standard search that doesn't look for hidden files won't find it).
- Clean the registry manualy for any left settings;
- Disable your firewall and AV;
- Kill services related to your firewall and AV;
- Reboot your system;
- Install AS4.1;
- Pray.

[roma]

ZoneAlarm 6, XP Firewall, Panda Antivirus Titanium 2006 - All have firewalls, and out of the 3 PCs I tried installing AS4, 2 of the 3 run just fine with ALL firewalls running at the same time (took me a while to set them up all correctly). The PC with Outlook 2003 is the one I am losing my time with ..

And the problem doesn't seem to be firewall related, as I connect. That is not the problem. The problem is the error I get which is weird .. since I DO have AS4 ...
I could connect, I could not sync while ZA was running. This only happened the first time. I now can sync with ZA running. You have disabled them all when trying?

Edit:
Are you running Outlook stand-alone or with Exchange server?

[muppet_65]

Actually, I configured ZA correctly, giving full acess to AS, as well as putting the Subnet it creates in the trusted zone. Right now, I have program access to LOW (learning mode), and the other two (Xp/Panda) dissabled.

I found something out. I tried to completely delete the AS folder (with all software I have in it), and for an error -> pegconv.dll is is still running where its not supposed to. I'll have a look at that & get back

[roma]

I do insist, disable ZA for the moment you try to establish a AS relationship with your phone. Put both sliders completely down as well as disable the Windows Firewall (if not automaticly done by ZA). If you're afraid of security, take out your network cable. I HAD ZA configured as you discribe. But for making that first sync connection it is not enough.

[muppet_65]

uninstalled AS
rebooted
cleared manually & automatically the registry,
deleted all files that had to do with AS
defragged
dissabled ZA & panda (shutdown completely services/programs)
run AS setup
connected sp5m
and as you may have guessed, got the same bloody ERROR

:?

[roma]

That sux... Big time.

I'm lost here too. I'll check my "ActiveSync-can-not-connect" bookmarks when I come home from work. I've collected a few over these past weeks and maybe I'll come up with a possible solution. For now I could only suggest a format c....

Edit:
I know for a fact that an uninstall of ZA did do the trick for some. At least it's less of a hassle compared to format c ;)

[muppet_65]

Thank you for the assistance

That sux... Big time.
LOL tell me about it - I am doing this for the past 5 days ..

.. For now I could only suggest a format c....
NO WAY

[muppet_65]

I know for a fact that an uninstall of ZA did do the trick for some. At least it's less of a hassle compared to format c ;)
Since ZA can do a config backup, I will give it a shot & see what happens
I sincerely doubt if this will change anything though..

[muppet_65]

http://users.hol.gr/~kacos/images/error.jpg
Really? Get me a newer version than this then:
http://users.hol.gr/~kacos/images/as.jpg

See, I knew it. This is with uninstalled ZA & Panda &
following the same procedures as above.

Is this weird or what?


And this is happening both with USB & Bluetooth connections.

BTW, I forgot to mention, the other pc I tried installing AS 4 had already 3.8 (but no Outlook) on it, and AS4 worked fine as it is supposed to. I synched IE fanourites, and installed programs just fine.

If anyone has any fine ideas, you are welcome to share them .. PLEASE

[muppet_65]

http://users.hol.gr/~kacos/images/rapimgr.jpg
http://users.hol.gr/~kacos/images/mprapi_dll.jpg
http://users.hol.gr/~kacos/images/rapi_dll.jpg

iMate Sp3i & Qtek2020 sync fine with this configuration
iMate Sp5m simply connects. Period. Nada more. :roll:

[muppet_65]

and the fun goes on:

same error appears even with an Bluetooth Connection !
I can transfer files over the IR thing but not over AS.

On the Sp5's activesync screen the status message is:

Result: Synchronized
Port Not Available: Cannot connect to PC
Close other programs that maybe using the connection and try again

[muppet_65]

Problem solved - got the new activesync 4.1, installed it and ... no firewall no antivirus no problem whatsoever.....

And I always said .. don't buy from the first bunch .. wait a little .. but who can wait?

:D