anyone dropped ba...repaired by o2?

[aslan]

hey all,

dropped my ba on the road and now, apart from a dent, i have a problem in that intermittently the speaker decides not to work. which can be annoying when i use it for my alarm clock for work ;)

will o2 repair it for free? has anyone been in this same position? got my ba in july 05

cheers
aslan

[swoopster]

probably depends on whether the speaker has been working fine for the last few months since u dropped it ;-)

[andrewleith1]

i have a BA on O2 and i droped it and cracked the screen, i have the gold insurance which is £5 a month, and they delivered a new one to my work next day, i did have to pay £25 excess though

[Guest]

hey all,

dropped my ba on the road and now, apart from a dent, i have a problem in that intermittently the speaker decides not to work. which can be annoying when i use it for my alarm clock for work ;)

will o2 repair it for free? has anyone been in this same position? got my ba in july 05

cheers
aslan

I dropped my O2 at Heathrow airport this summer.. Result... A broken screen :-(

I took it to an O2 store (in Aberdeen), and told them to fix it, and tighten the keyboard also.

After some time (I think one month) I got it back, but they did not tighten the keyboard and I did not accept it. I told them to return it to O2, and to fix the keyboard!

Two days later the O2 store called, and told me that they had a brand new O2 XDA2s for me ... for free :-)

[aslan]

nice!

did u have insurance and what did u say about how it broke...did u just say u dropped it?

thinking to make up a story, just need to know which one to make up :)

[Guest]

nice!

did u have insurance and what did u say about how it broke...did u just say u dropped it?

thinking to make up a story, just need to know which one to make up :)

No I did not have an insurance for it (I guess I could have used my travel insurance if needed)

O2 told me that it was going to cost me about £170.
As a new XDA2s is more than £170, I told them to fix it.

When the phone got back I was ready to pay £170, but as the keyboard was still not fixed I did not, and told them to send it back and fix it.

After they gave me the new XDA2s, I was again ready to pay the £170, but then the told me that there was no need for it :-)

Not sure if it was a fu*k up, or good O2 service :-)