I-Mate PDA2K lived 7 months need to replace MB ?

[mwang]

I bought my PDA2K at the end of FEB.2005 ,after 7 months reset buttom didn't work and on/off buttom become hard reset buttom , I ask I-mate support center to replace , they gave RMA # and send to HTC-USA to replace, today I got email from HTC-USA said damage MB need to replace and need to pay $271.36 with three days , I contact to I-mate live support center as following :

You're now talking to Jasmin from 'Device Support' The topic is : Not Provided

Jasmin> Welcome to Club i-mate. My name is Jasmin and I am a Club Advisor. What can I help you with?
mwang1205> hi
Jasmin> hi
mwang1205> disconneted
mwang1205> I send my pda2k to repair which I bought Feb.2005
Jasmin> did you contact HTC for this issue?
mwang1205> I had RMA #CDL US-1034
mwang1205> HTC
Jasmin> when they charged you for a non-warranty
mwang1205> Send invoice said non-warranty for damage mb and want charge me US#271.26
Jasmin> the mainboard is not covered under warrantee
Jasmin> that is what they mean by non-warrantee repair
mwang1205> Invoice # USM40120051025-4
mwang1205> I only used 7 months and MB had problem ? I can use machine just can't use reset buttom and on/off buttom become hardreset
Jasmin> sir the diagnosis of our Service Center is final
Jasmin> if the mb or the screen needs to be changed it will be charged to the customer
mwang1205> ok, how come your machine MB only can use 7 month ?
Jasmin> that is a rare case sir
Jasmin> it does not mean that all our devices change mc after 7 months
mwang1205> my wife had Dopod 700 same as pda2k , she used 16 months never had problem , how come yours only used 7 months need to replace MB ?
mwang1205> no answer ?


Jasmin don't want answer to me , let time out.
can anyone tell me ,reset buttom don't work and on/off buttom become hard reset buttom need to replace MB ?

[hdbueller]

Let me know via pm if you need a new mb, as I have one that I would sell.
Later.....

[mwang]

Let me know via pm if you need a new mb, as I have one that I would sell.
Later.....

Thanks your offer , but I don't know how to change MB , meantime HTC still want change me $60.00 if I don't want to replace from them.

[buzz_lightyear]

that's unbelievable!!!

MB is not under warranty!!! ???
So what actually IS under warranty?
Case?? screen?? camera?? charger??

Michael, did they ask you to confirm the repair costs?
If not, i'd just ask them to return the device back to you and not pay anything.

buzz

[mwang]

that's unbelievable!!!

MB is not under warranty!!! ???
So what actually IS under warranty?
Case?? screen?? camera?? charger??

Michael, did they ask you to confirm the repair costs?
If not, i'd just ask them to return the device back to you and not pay anything.

buzz

I didn't confirm to repair , they ask for $25 plus shipping if I don't want to repair :( :( :( :evil:

[buzz_lightyear]

that's unbelievable!!!

MB is not under warranty!!! ???
So what actually IS under warranty?
Case?? screen?? camera?? charger??

Michael, did they ask you to confirm the repair costs?
If not, i'd just ask them to return the device back to you and not pay anything.

buzz

I didn't confirm to repair , they ask for $25 plus shipping if I don't want to repair :( :( :( :evil:

i have no idea, what you can do with it.. you probably wont go to court with it...

Maybe if you find someone, who can just disassemble it and look at the mainboard...

buzz

[z_rudy]

This is ridiculous! I've been turned down by i-mate several times and this is now very unacceptable. :?

[ramram]

Is this real !? :x

[z_rudy]

that's unbelievable!!!

MB is not under warranty!!! ???
So what actually IS under warranty?
Case?? screen?? camera?? charger??
...

Just so you know, screen isn't under warranty either! At least, that's what happened when my friend was having problems with the screen about a month after he bought it - and it wasn't due to misuse.

[jackleung]

That's ridiculous. Do they only provide warrenty on the paper box that kept the machine?! :evil:

BTW, HP is good in honoring warrenty. I brought my Ipaq 2215 in Hong Kong and I screw it once here (USA) because my wrong procedure in changing the rom. After an online chat w/ HP customer service, they sent UPS people to pickup my IPAQ. They fixed it and have me pickup by UPS in just 3 days!!! They replaced the m/b and I didn't pay a cent for the whole process (no shipping also).

[buzz_lightyear]

Is this real !? :x
yes Rami, sad, but real....

buzz

[mwang]

Is this real !? :x


See this invoice

[jdee246]

Wow. Does anyone have the original warranty statement that imate provide in the box. If that doesn't specificaly state the MB is not covered by the warranty then I'd say imate are acting illiegally here.

This is an example of the one provided by o2 for Alpine:
http://www.my-xda.com/downloads/Xda_IIi_Warranty.pdf

Here in the UK I do know o2 replace the MB free under warranty because the've done it twice for me.

The only reason I can think of for imate having a legitimate reason is if there is evidence of the device having been taken apart or a non imate rom being flashed on it. Both of these would almost certainly invalidate the warranty. If these don't apply then you really need to fight this all the way!

[ramram]

i-mate

LIMITED WARRANTY STATEMENT
(Enforceable in the countries where Products are sold)



This limited warranty shall apply to the i-mate TM branded PDA2K product (“the product”). Carrier Devices warrants that the Product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”). This Limited warranty is subject to the following terms and conditions.

1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude not limit a) any statutory rights of the Customer or b) any of the Customer’s rights against the seller/dealer of the Product.

2. This Limited Warranty shall last for twelve (12) months from the date of original purchase (6 months for the supplied battery) (“Warranty Period”) PROOF OF PURCHASE WILL BE REQUIRED. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of the purchase.

3. Throughout the Warranty Period Carrier Devices or its authorized agent will, at their discretion without charge and subject to Clause 7 repair or replace a defective Product. Repair or replacement may involve the use functionally equivalent reconditioned unit. Carrier Devices will return the repaired Product to the Customer in a good working condition. All replaced faulty parts or components will become the property of Carrier Devices.

4. This Limited Warranty applies only to the hardware components of the Product as originally supplied and does not apply to any software or other equipment.

5. If Carrier Devices repairs or replaces the Product, the repaired or replaced Product shall continue to be warranted for the remaining time of the original Warranty period or for three (3) months from the date of repair or replacement, whichever is longer.

6. Before returning any unit for service, be sure to back up data and remove any confidential, proprietary or personal information from the Product. Carrier Devices is not responsible for damage to, or loss of, any programs, data, or removable storage media.


The MB should be replaced upon the warranty statement!! FU**IN CU*TS


MWANG, Buttons can be fixed or replaced they are not a big issue, the MB is still usable ;)

[mwang]

Thanks Ramram , I will fight with them.

[mike freegan]

Just so you know, screen isn't under warranty either! At least, that's what happened when my friend was having problems with the screen about a month after he bought it - and it wasn't due to misuse.


Screen on my XDA2 randomly leaked in my pocket whilst I was sat revising after owning for about 2 months. Took it back to 02, told them it broke by itself whilst I was sat perfectly still.

Woman said "It will cost you to have it repaired. We will just say you dropped it and you can have an XDA2i or XDA2s on insurance for £25".

[buzz_lightyear]

oh man, they are fuckin liars...
you must get it replaced under warranty!

another interesting thing is:
"All replaced faulty parts or components will become the property of Carrier Devices."

fuck'em... so once they replace motherboard, the device belongs more or less to them....

just don't buy stuff from I-mate...

buzz

[z_rudy]

oh man, they are fuckin liars...
you must get it replaced under warranty!

another interesting thing is:
"All replaced faulty parts or components will become the property of Carrier Devices."

fuck'em... so once they replace motherboard, the device belongs more or less to them....

just don't buy stuff from I-mate...

buzz

That said, could anyone provide copies of different warranties from different HTC-branding firms like O2 and T-Mobile maybe? We shouldn't go judging i-mate unless we know what the others do too (we already got an insight in the previous posts though).

Thanks.

[ramram]

Mwang, You're welcome mate, the fact if you were here I'd rather fix for you the buttons..

Actually, I didnt have time to write the whole warranty statement, you should have read it, it's in the box ;) and if you fight, it's your right to do that!!

[mike freegan]

All replaced faulty parts or components will become the property of Carrier Devices


Erm.. unless you typed that wrong, that means that a replaced part will be seen as a part (property) of the device which carries it. Hence if it breaks again, the new component will be covered under warranty.


I think maybe you misread 'carrier devices' as 'device carriers'.

Sorry... I'm a law student... I can't help myself.

[buzz_lightyear]

@ Mike Freegan

Carrier Devices is a company.

... "Carrier Devices has formed a partnership with Telstra, who was looking for technical support and assistance with network optimisation from device manufacturers rather than "just a box". Smartphones and mobile/PDA phones are complicated devices, according to Morrison. Carrier Devices also has a "strong relationship" with Vodafone and is looking to partner with the other carriers."
An aside from the CEO of Carrier Devices, Jim Morrison, states that he "is unimpressed by 3G technology...

buzz

[griffog]

All replaced faulty parts or components will become the property of Carrier Devices
That means that the failed parts that were replaced become the property of 'Carrier Devices', not the new wroking replecements! A standard warranty term.

[buzz_lightyear]

All replaced faulty parts or components will become the property of Carrier Devices
That means that the failed parts that were replaced become the property of 'Carrier Devices', not the new wroking replecements! A standard warranty term.

yes, i see now..

buzz

[alfredtv]

They also do not cover the keyboard connected to the front.... I am pretty sure most of you have a some what loose Imate, I purchased mine about a week before my buddy and his is still tight, I mean really smooth but mine is loose I don't even have to try and slide it down.
I contacted I-Mate and they said that it was not covered under warranty either.....

[interestingfellow]

Dudes....

that's just FUBAR.



I'm sorry for you. I'd contact a lawyer... usually if it's a pretty clear cut case (IE they're wrong) just the threat of court can take care of it.... but then again, you are only one person, and they might just not care.....


good luck, I'll be looking for an update on this thread

[hdbueller]

That is strange....I sent mine to the Dubai service center a few months ago for a screen replacement and while it was there,they discovered that my mb in that unit was bad. I offered to send them the spare mb that I have,but they told me that it WAS a warranteed item and there was no charge for the mb replacement! I got it back and only had to pay for the screen and the new battery that it needed plus shipping charge!! And I was not the original purchaser!! I bought it on Ebay with the bad screen!Hhhmmm........ :?
Later............... 8)

I bought my PDA2K at the end of FEB.2005 ,after 7 months reset buttom didn't work and on/off buttom become hard reset buttom , I ask I-mate support center to replace , they gave RMA # and send to HTC-USA to replace, today I got email from HTC-USA said damage MB need to replace and need to pay $271.36 with three days , I contact to I-mate live support center as following :

You're now talking to Jasmin from 'Device Support' The topic is : Not Provided

Jasmin> Welcome to Club i-mate. My name is Jasmin and I am a Club Advisor. What can I help you with?
mwang1205> hi
Jasmin> hi
mwang1205> disconneted
mwang1205> I send my pda2k to repair which I bought Feb.2005
Jasmin> did you contact HTC for this issue?
mwang1205> I had RMA #CDL US-1034
mwang1205> HTC
Jasmin> when they charged you for a non-warranty
mwang1205> Send invoice said non-warranty for damage mb and want charge me US#271.26
Jasmin> the mainboard is not covered under warrantee
Jasmin> that is what they mean by non-warrantee repair
mwang1205> Invoice # USM40120051025-4
mwang1205> I only used 7 months and MB had problem ? I can use machine just can't use reset buttom and on/off buttom become hardreset
Jasmin> sir the diagnosis of our Service Center is final
Jasmin> if the mb or the screen needs to be changed it will be charged to the customer
mwang1205> ok, how come your machine MB only can use 7 month ?
Jasmin> that is a rare case sir
Jasmin> it does not mean that all our devices change mc after 7 months
mwang1205> my wife had Dopod 700 same as pda2k , she used 16 months never had problem , how come yours only used 7 months need to replace MB ?
mwang1205> no answer ?


Jasmin don't want answer to me , let time out.
can anyone tell me ,reset buttom don't work and on/off buttom become hard reset buttom need to replace MB ?

[sparc1977]

Hi,

Basically whatever I-Mate puts in the license agreement doesn't matter at all, at least here in the Netherlands. In the Netherlands (and the rest of Europe ?) all electronical devices get 2 years of warrantee from the seller. Assuming a device gets broken in the first 6 months, the seller even has to replace the device for a total new one, give you an alternative device you agree on or simply refund your money. You deal with the seller not with I-Mate. E.g. my QTEK 2020i license agreement (or whatever it's called) says my battery only falls under guarantee for 6 months. Well if it breaks down in 7 months. Well no issue. I go back to the seller. Even if QTEK won't replace the battery the seller is obliged by law to replace my battery during the period of two years.

The only exception to the two year rule is when normally one would not expect a 'item' to last for two years. Well I expect a battery to last for two years when treathed correctly so it's the problem of the seller.

During the first 6 months there is nothing a seller can do to avoid having to do the warranty for you, unless it's clear to the untrained eye that a product was missused. After that period it's up to the warrantee giving side to cleary prove that it was your own fault. Since they haven't done so in case of the motherboard they are obliged to repair the item. If they won't the seller will have to pay for the repair.

Grtzzzzzz Roel..

[uccoffee]

sparc1977,
Are the electronic goods more expensive in Netherlands?
non-offical / ebay goods sometimes are extremely cheap because there's no/ limited warrenty...

[Dingo]

I have had cause to deal with HTC's UK Repair Center twice. Once for my XDA II and once for my XDA IIs.

On the XDA II it developed dead pixels on the camera. I called them, they sent me a pack with prepaid postage to send it to them. I sent it and it came back repaired after 5-6 days.

7 Weeks after i recieved my XDAIIs it developed a dead pixel on the screen and the Keyboard slide went very loose. I called them and they said i must take it to an O2 shop for them to send it to the repair center. After telling them that is not very easy i asked if they could send a pack like last time. I was told yes but 2 weeks past and nothing. So after calling again the same happend. Again i waited and nothing so i called and asked to speak to a manager who then said we have no record here i will send a pack straight awy. This arrived next day and i sent it off to them. 2 Weeks later they sent me an invoice for 116 pounds for a non warranty repair on the slide for the keyboard. I called them and had a very heated conversation about how it should be covered etc etc. The lady said she would call back. When she called back she said that its definatly not under warranty. I told her ok just fix the screen and leave the slide but she said that they can not carry out the warrenty repair unless i paid the outstanding invoice ????. I went mad on the phone to her and again she said she would call back. Again she did and said ok but they did not have any screens and they are due in 7 days. So waited another 2 weeks and called them again. They said sorry theres no screens we will send you a complete replacement. Good news i thought for the next week. Called them again and was told sorry theres no record of us saying we will send a complete replacement theres no way that will happen, the screens are due any day now. So i waited and 3 days later a complete new XDAIIs turned up with nice tight slide and new screen.

So it could pay to keep hassling them.

[bliiink]

hi, i think we need to make public aware about this forum, not just to those who already has htc stuff. this would surely help those who wishes to buy pda phone to know the pro and cons and also about the quality of service that is available to them.

it could teach those mobile provider about what the power of customers can do to them. surely after that they would listen to us more

:twisted:

[kostas ntinos]

I have had and still have problem with my pda2k touch screen as it keeps going out of alignment. I used imate live support to find a solution to my problem but the guy just copy/pasted the lines from the pda2k operation guide on how to do a screen alignment.

I told him that i have been in school and i know how to read the operation manual and that the problem is located someware else and as i have already read about many pda2k's. Anyway the guy was pretending that the connection was lost (bull***t) .

Then i sent them a complain e-mail about their unacceptable live support.

Yestarday i contacted the qtek service department in greece and asked to have my phone repaired not free of course and i 've been told that they are NOT allowed to accept any imate phones.

Now i know why qtek 9090 was 160 euros more expensive than i mate pda2k!!

Qtek offers:
1. 2 years of warranty and not 1 like i mate
2. Greek (translated) windows OS
3. and much better service


I will not waste any of my time ! I will just never buy I mate branded devices even if they are cheaper...

[fucsia]

On the basis of Italian legislation, any electronic device carries a 2 years warranty for construction defects, like in most of europena countries. The seller has the responsability to substitute your device or send for repair, unless it is obvious that your there was a misuse of the device. It happens all the times that resellers refuse to take care of the warranty. But in this case you can take them to court. I had a lcd screen replaced from HP after 15 months since the purchase.
I don't think i-mate can get away from that just writing that motherboard is not covered.
Cheers,
fucsia

[mike freegan]

Carrier Devices

well bugger me! LOL! I'm sure this must be in some way illegal!

"If we sell you a faulty device, when we repair it.... it actually becomes ours."


That's a disgrace.

[sysmgtsrv]

After reading this? I don't think I will ever do business with I-Mate again. If they won't stand behind their branded product then to hell with them. I'll buy my product from a company that stands behind their brand.

Thanks for posting this info. You have done the XDA community a great service.

Randall

[sparc1977]

Not really. The warrantee however is only valid when buying from a company. When buying from another consumer the law has nothing to say about warrantee.

The law goes further than I described in my previous message. Even after the 2 year warrantee period, when a device e.g. a washing machine which is supposed to last at least 5 years breaks down after say 3 years, it is considered breaking down before it's assumable lifespan. Even though one is expected to pay for repair the company doing so is expected to charge a much lower price or even do it for free.. This is all the law and most people don't even know about it, but if you know the law on this topic it'll help you a lot when you need it.

Another example. Say I bought a 160 gb HDD for 150 euros 4 months ago (okay the price is a bit high, but it's just an example). It breaks down and I go back to the shop where I got it. They have to immediately give me a new 160 gb HDD (it's considered by law to have been flawed when sold when it breaks down in the first half year). If they don't have the same model you could ask for your money back or even say a 250 gb hdd if that is the only 'at least equal' model they have in stock. It's up to the seller to decide which of the two options he/she wants.

I think this law counts in whole of Europe these days. I have no idea how things are outside Europe. As written above, most people don't know the law and companies might decline in the first case (either because of not knowing the law or because of company policy to avoid unneccesary costs). But if you stand your case and ask for a manager (who knows the law) you'll always be given the rights you have.

It's getting a long message but I just remembered another thing. There is also a certain period a repair may take. I think in the Netherlands anything above around 7 weeks is considered unreasonable. In such a case when a company can't solve the issue immediately one can ask for a new product or a refund of the money. This rule counts during the whole warantee period.

Grtzzz Roel..

sparc1977,
Are the electronic goods more expensive in Netherlands?
non-offical / ebay goods sometimes are extremely cheap because there's no/ limited warrenty...

[middy]

well having read the thread I dont know much about U.S law but in UK you would have a strong case to litigate.

However I cant complain too much about the service from Orange here in the uk.

Just got my third m2000 today (noticed that orange are now shiping with 1.4 deets in my sig.) first one i broke they replaced f.o.c the 2nd one had a bluetooth driver prob.

Its like what has been said in thread previously stick at em be polite but firm and they are human like us and just want a quiet life.

good luck keep at em

regards

middy

[mike freegan]

I printed the 8 pages of the 'whistling screen' thread and used it to get a replacement XDA2s rather than paying for a £160 repair myself.

This forum is like gold when we use such badly made devices.

[russtic]

In uk law is straight forward, the warranty is in addition to your statutory rights. So they can say that xx is not covered by the warranty.

Your reply to this would be "thats fine I wish to claim uder the consumer regs which state that a product must be:
"fit for purpose" for a "reasonable period". In practice it generally accepted that this period is for at least a year.


If they refuse put above in writing and tell them at the end of 7 days you will take the matter to court.

Then fill in forms for small claim court (fee is £30) and you add this to claim, add extra money for inconveince of being without device.

Sit back and wait for result.

I took PCworld to court becaus a laptop I bought died at 13 months, within 48 hours of them receiving the court forms I had a new laptop and a grovelling apology about "Misundestanding me!"

What happens is that by doing the above they get company lawyer involved who says - we will lose.

I am guessing that similar process exists in states.

(ps also got a new screen for PDA through court - pointed out that if screen breaks in pocket of a pocketable device then it is not fit for purpose)

[mwang]

I will check the lawyer in here and psot right here after I get from my lawyer

[Nazeroth]

After owning the darn thing for 6 months now, and reading all the post here
My desition is i'll never ever will buy an HTC device again...

If the screen wistles, the keyboard gets loose, the BT doesnt works, the stilus falls alone etc...

The sellers could be shit... buy the real guilty here is HTC for making such faulty devices and us for keep buying them...

I wont pay 800 euros for a Beta device ever...

i think i'll be back to paper maps, a small notebook in my pocket a good old walkman and a phonebook... that may sound bulky but the whole will go for less than 50 euros... lol

a sad owner...

[ehabh]

Please all people here, sign below that if the problem of the person that started this thread is not solved you will never buy an I-mate branded device again. If enough people respond ( we have a lot of hard core HTC clients here ) we can give this poor guy a way to show I-mate that good ethics is a must.

I personally and my familly through time have owned these imate devices.

Imate pda
Imate PDA2k
2 Imate Jams
1 JasJar.

An if I feel that Imate do not honor thier warranty then I will not buy from them again.

Please put similar pledges.

(PS I may understand a reason why they may not want to warrent the screen, but the main board, that is really really just crap )

[mike freegan]

I also p0wned PC world for a shitty laptop with a design flaw.