universal dead?? HELP red light!!!!

[afhstingray]

Hello, earlier today i felt the device was very warm, i tried to switch it on but it dint respond, even to a reset. when i plugged it into the wall charger all i get is the right hand LED glowing red.

HELP!!!!!!!!!!! how do i hard reset it or get it to work again!!!!!!


i would call in orange care, but im out of the country and i really need the pda functionality!!!!

[sl9]

Unlucky. The 'red' light on most HTC devices indicates a serious power problem, usually it means that the battery is dead (as opposed to simply having run out of charge) or very close to death. You can probably get it working again with a new battery, if the incident hasn't damaged any other components.

[Carnivor]

i had this with my JJ after I accidently let the battery run down, I plugged it in and led went red and unit would not power on, left it plugged in started scanning the manual and web about a red led, 30 mins later, JJ just switched on and all fine.

It's worth a go and ive not had problem since

[afhstingray]

i dont think that was the case...
i have a feeling it might have been a short or something, because the unit was SERIOUSLY hot.....

nothing i did worked....until............

final time before giving up, the light was still red etc.
i figured what the heck, either way its dead and im going to get a replacement.
i then gave it fairly hard thump
the red light disappeared. i thought to myself, oh crap, i've really killed it.

then i reset it............. IT BOOTED UP!!!!!!!!!!!!!!!

and all my info still intact......brilliant.....im still going to try and get a replacement when i get back, but thank goodness.

and here i was thinking the last computer to respond to physical violence was the old 486'es hehehehehe

[stamppot]

and here i was thinking the last computer to respond to physical violence was the old 486'es hehehehehe
Actually, it's called percussive maintenance, "the fine art of whacking a machine till it works"

[steverae]

hehe, i'm an IT technician and it's the first thing i try, especially with Printers.....

They don't teach you that on MSCA courses.....

[coldpenguin]

I would recommend not using the machine too much until you can get a replacement battery if I were you. Lithium batteries will get very very hot (in some cases expand and ignite) if they are dis-charged too far. Most equipment which uses lithium technologies will have a voltage cut-off on the power input. As each cell is a nominal 3.3V-3.6V, this is often at around 3V in order to not discharge the battery too far. I would have hoped that this was a HARDWARE function rather than software. However with what you have described, if the voltage cutout was somehow disabled, then this could explain the problems.
Of the units that I have seen in the past like this, the red LED would describe the battery voltage being too low to safely power the unit (i.e. battery be dead). Generally a couple of minutes charge will bring it up to a safe working value. However, after 30 minutes this certainly should have been enough. On one of my motorola units, the battery has expanded a couple of millimeters as it starts to dissociate. It may be worth you checking to see whether the battery in your universal has distorted in any way.

[gubbs]

Hmm the red light comes on mine all the time.

It just means the battery is low and the unit is charging. .

It should turn green when the battery is at or near optimum charge.

[afhstingray]

no....thats not the red, charging is orangy when i say red i mean PROPER red. battery is not distorted, and to the best of my knowledge the unit had a good charge, im pretty sure it must have been some kind of hardware short, and am going to call orange as soon as im back in the country.
dosent explain though why when i whacked it it started working again. the whack instantly made the light go out :wink:

i did a battery rundown test as soon as i got the unit, and posted the results on the forum, if the cut off was not working, i would have ended up with a red light then.

i dont have the manual with me now, but is there any documentation on the red light?

[coldpenguin]

Found this site which had an online manual:
http://www.rich-michael.com/pdf/User%20Manuals/050802_Universal_Generic_Manual_English_CDL.pdf
What does the phone say in the Power Tab?

A really useful extract:
13 Notification LED Bi-color LED on the right side: Green and Orange
for GSM/WCDMA standby, SMS message, GSM/
WCDMA network status, notification, battery charging
status.
Bi-color LED on the left side: Blue andGreen for
Bluetooth system notification of powered-up and
ready to transmit radio frequency signal, and Wi-Fi
status.

Couldn't find anything else on the LEDs

[coldpenguin]

Found this site which had an online manual:
http://www.rich-michael.com/pdf/User%20Manuals/050802_Universal_Generic_Manual_English_CDL.pdf
What does the phone say in the Power Tab?

A really useful extract:
13 Notification LED Bi-color LED on the right side: Green and Orange
for GSM/WCDMA standby, SMS message, GSM/
WCDMA network status, notification, battery charging
status.
Bi-color LED on the left side: Blue andGreen for
Bluetooth system notification of powered-up and
ready to transmit radio frequency signal, and Wi-Fi
status.

Couldn't find anything else on the LEDs

[JOEJOETHEJOEY]

Sorry to drag up this old post.

My friend dropped my phone (Orange SPV C500) a few days ago on to a tiled floor. The phone didn't appear to be broken or faulty at all at the time. I even managed to use TomTom navigator to go to the airport, but for some reason when I looked at it before I went to sleep, the phone was off. I assumed the battery had gone (even though it should have lasted at least another day). I tried to plug in the mains charger, but the LED showed a red light. I left it plugged in while I slept, but it was the same in the morning. The phone won't power on at all. I've read that this normally happens on a flat battery, but I am pretty sure it still had juice for another day.

I brought a new battery, but to no avail, the phone still shows the red light when plugged into the mains. No light at all when plugged via USB to my computer. The phone won't power on at all.

It must have broke something when it was dropped. But I'm confused as to why it took a few hours to take any effect. :(

I also notice that even without the battery in the phone, the LED will still light up as red when plugged in to the mains.

I've tried whacking the phone now, but nothing. :( Anyone have any idea whether it can be fixed?

[dreamtheater39]

Sorry to drag up this old post.

My friend dropped my phone (Orange SPV C500) a few days ago on to a tiled floor. The phone didn't appear to be broken or faulty at all at the time. I even managed to use TomTom navigator to go to the airport, but for some reason when I looked at it before I went to sleep, the phone was off. I assumed the battery had gone (even though it should have lasted at least another day). I tried to plug in the mains charger, but the LED showed a red light. I left it plugged in while I slept, but it was the same in the morning. The phone won't power on at all. I've read that this normally happens on a flat battery, but I am pretty sure it still had juice for another day.

I brought a new battery, but to no avail, the phone still shows the red light when plugged into the mains. No light at all when plugged via USB to my computer. The phone won't power on at all.

It must have broke something when it was dropped. But I'm confused as to why it took a few hours to take any effect. :(

I also notice that even without the battery in the phone, the LED will still light up as red when plugged in to the mains.

I've tried whacking the phone now, but nothing. :( Anyone have any idea whether it can be fixed?

this is damn scary! Every day more people add on to the "my univ's gone dead after a small drop" community :?

When my univ was brand new, a friend of mine dropped it from a coffee bar table 3 feet high, and i still heave a sigh! Cant believe nothing happened...!

But one thing i guess we all know, its a "drop" away to kiss our device good bye :roll:

hope you get it back up and running m8! look around the forums, there are lots of breakdown-solutions threads...

cheers,
San

[xda_guy]

nice work afhstingray
do you think it was a baterry problem.

i have often used my battery till tit just ran out, from what i read in the post it seems to be a bad practice. anyway to turn off the phone

[afhstingray]

i doubt it was a battery problem as i've been using it until now without problems. (i didnt get a replacement as soon as i got back cos im waiting for this unit to get a bit scruffy before i get it replaced:P)

i had this once on my c500 as well, but taking out the battery for an hour did the trick. so i dont think the problem is related.

i've dropped my universal quite a few times already and im happy to say other than a few annoying dings on the metal plate with the orange logo, its working fine. and 2 of the drops were pretty bad ones too, i thought for sure the screen would die or crack. guess i got lucky and it hit the floor at an angle not too critical

[ViaraiX]

total stab in the dark but maybe a broken connection on charging circuit? that could be why phone was ok then battery died and its now unable to charge?

[afhstingray]

total stab in the dark but maybe a broken connection on charging circuit? that could be why phone was ok then battery died and its now unable to charge?

wouldnt it have worked if it was plugged into the AC then?

[-IK-]

Well my Exec was dropped onto concrete at the petrol station whilst I was trying to sort out TomTom and fill up my Yamaha R6 bike at the same time :roll:

No problems, just a couple of case marks.

I guess multitasking should be left to the ladies and computers :lol:

[Taz69]

hehe, i'm an IT technician and it's the first thing i try, especially with Printers.....

They don't teach you that on MSCA courses.....

Also explains why Servers are built so solidly.
When you are trying to recover a server at 2am in the morning they need to stand up to all but a sledgehammer :twisted: