MMaster23
07-12-2005, 09:13 PM
Hey,
Last saturday i picked up my new Orange SPV M3000 (Wizard) after having the M500 for only a few months. At first I was thrilled with it but shortly after that I discovery a strange problem.
After having the phone in my pocket for a little while, the screen gets a strange spot on it. Like there is water "behind" the screen. Like you have installed an screenprotector with water behind it.
The spot does shrink after a while and disappears completely after about 15 min. But with a new phone this expensive, I do want PERFECT model.
I rang Orange helpdesk. They dídn't really know what was the problem. I asked them if there still was a cover on it or something wich i couldn't see or feel. They adivsed me to stop by the Orange shop.
I was as sick as an dog these past few days so only by this Wednesday I had time/enough strengh to go to the Orange shop. Asked them ... 3 people looked at him and they called it "pressure problems". They wanted to blame me.... me .... an senior manager at one of the biggest hardware PC webshop in NL .... me .... an PDA user with more then 3 years of expierence. Couldn't stop to yell at them. Because I didn't buy the "Orange Premier" package (7,5 euros a month ... that's 90 euro a year!! That's about 23% of my monthly mobile costs!!!) and I didn't report the problem within 48 hours, they told me they could do an on-site swap.
Now they took it for repair. Because Orange are idiots and they have to outsource it ... it's going to take 2,5 weeks!!! And also because they are not entirely sure if the warranty will cover it... so I may end up with more costs.
This sure isn't normal ... I buy an brand new phone (wich is quite expensive I must add) and it's broken from day one. And now I have to wait weeks and prob end up paying for it. Is it even legal??
Btw Orange shop here in Eindhoven, Nederland. (Stad... niet WinkelCentrumWoensel)
Last saturday i picked up my new Orange SPV M3000 (Wizard) after having the M500 for only a few months. At first I was thrilled with it but shortly after that I discovery a strange problem.
After having the phone in my pocket for a little while, the screen gets a strange spot on it. Like there is water "behind" the screen. Like you have installed an screenprotector with water behind it.
The spot does shrink after a while and disappears completely after about 15 min. But with a new phone this expensive, I do want PERFECT model.
I rang Orange helpdesk. They dídn't really know what was the problem. I asked them if there still was a cover on it or something wich i couldn't see or feel. They adivsed me to stop by the Orange shop.
I was as sick as an dog these past few days so only by this Wednesday I had time/enough strengh to go to the Orange shop. Asked them ... 3 people looked at him and they called it "pressure problems". They wanted to blame me.... me .... an senior manager at one of the biggest hardware PC webshop in NL .... me .... an PDA user with more then 3 years of expierence. Couldn't stop to yell at them. Because I didn't buy the "Orange Premier" package (7,5 euros a month ... that's 90 euro a year!! That's about 23% of my monthly mobile costs!!!) and I didn't report the problem within 48 hours, they told me they could do an on-site swap.
Now they took it for repair. Because Orange are idiots and they have to outsource it ... it's going to take 2,5 weeks!!! And also because they are not entirely sure if the warranty will cover it... so I may end up with more costs.
This sure isn't normal ... I buy an brand new phone (wich is quite expensive I must add) and it's broken from day one. And now I have to wait weeks and prob end up paying for it. Is it even legal??
Btw Orange shop here in Eindhoven, Nederland. (Stad... niet WinkelCentrumWoensel)