A T-Mobile white 'lie'?

[coldpenguin]

Hi all,
Got my MDA PRO from t-Mobile last week. As my sim card is 7 years old I needed to contact them for the unlock code so that the phone would recognise the card.
When I did so, I was told that I may need to enter the code later on as the phone may forget it.
I was then told that this was a known problem and that T-Mobile were working on a solution. I asked whether this solution would require me to download any software to the phone or to install anything, or any action on my part. I was told no.
I don't really believe this as surely in order to make this a permanent fix they would have to download to the extended ROM. Surely that cannot be done via a non-interactive push from a server somewhere?
It would need to be a save to the extended rom as the 'simlock' appears before it initialises the network from the sim, and thus cannot download from the network in order to check the sim status?
Gareth

[r4je5h]

same happened with me
jus rang them up and got the sim unlock code in less then a hour

[coldpenguin]

what irritated me is that they would either give me the code, OR send me a suitable sim card, which would take 3-4 days. given that I would only have 7 days in which to return the device if it didn't work the second option wasn't acceptable. They will not let me have a new sim card now which means that i will probably have the same issue IF I get a phone from them again.

[Slave1]

The issue is with the MDA Pro. To fix the problem you needed either a new SIM or to unlock the phone, both were offered FOC. You chose to unlock the phone, why do you now need a new SIM?

[coldpenguin]

hopefully I do not need a new sim.
However, when I was having problems with the MDA compact crashing I was advised by tmobile that the age of the sim was probably the issue and that I should get a new one. I was just thinking that if I get a new tmobile phone next year then I will probably have to go through the same excuse list.

However, my initial post also stands. Tmobile advised that I might need to continuosly enter the unlock code for the phone until I either get a new sim, or they mysteriously upload this new software (upload was the term used). Can they upload a new rom to the phone without intervention from the user? Surely this is against the WM5 security, as to be effective it would have to be burnt to the ROM permanently so as to survive HARD RESET.

[cr2]

Can they upload a new rom to the phone without intervention from the user? Surely this is against the WM5 security, as to be effective it would have to be burnt to the ROM permanently so as to survive HARD RESET.

WM5 security :lol: :lol: :lol:
All "smart" PDA phones have two operating systems:
realtime unix for the GSM CPU and a second one
for the "user" CPU (usually wince, but can be linux or else). An OS update is possible , but highly
unlikely :)