QTEK Support - new ROM and WLAN g standard

[topcaser]

Hi,

iam using a QTEK 9100 device (german version). At every official QTEK Website they made a statement, that the device supports the fast WLAN G standard.
I tried it at once as soon as i got my device. Unfortunately it can only connect to b Standard. What a pitty. Why do they state wrong informations at QTEK websites?

Does anyone made the same experiences?

Do you know, where i can get a ROM Update from QTEK?

At the german webpage http://www.myqtek.com/germany/home.aspx i dont get support at all: As soon as i want to register there and type the imei number in, i get: "This device is not a supported one from Brightpoint".

Who may i contact in case of any problems or questions to the product?

[greddy]

Hello,

the last 4 days i have tried the german roms from xda, mda, qtek and vpa, all four versions make only 802.11b

The english roms here on ftp from qtek and imate make 802.11g,
i try this and it works.

regards

[Heijdemann]

Hello,

the last 4 days i have tried the german roms from xda, mda, qtek and vpa, all four versions make only 802.11b

The english roms here on ftp from qtek and imate make 802.11g,
i try this and it works.

regards

Don't forget to mention that it works only with the speed of 802.11b en not on 802.11g....!
The only plus is you can connect to 802.11g router but it is still 11 Mps and NOT 54 Mps like 802.11g....!

[topcaser]

I dont understand. Does it now the g standard inclusive the 54 MB/s speed or does it only connect to g-only routers and drives a lower speed

[greddy]

you do not notice differentiated, simply only a hype with this 802.11g feature, nobody needs this.

regards

[marsonist]

I agree, it is mostly hype, as even if your internet connection was faster than 11Mbs PIE wouldn't be able to render pages fast enough to keep up. On transfering files, I don't believe that the memory setup of the 9100 would be able to write files 'much' faster either.

The only time when it is important is for the rare situations when someone might have a wireless router setup for G connections only

[topcaser]

A lot of wlan routers which i have contact with, are configured in g only mode. What a pity. All routers have to be reconfigured...

[greddy]

or flash your device with english rom :lol: :lol: :lol:

[ccsnet]

I agree, it is mostly hype, as even if your internet connection was faster than 11Mbs PIE wouldn't be able to render pages fast enough to keep up. On transfering files, I don't believe that the memory setup of the 9100 would be able to write files 'much' faster either.

The only time when it is important is for the rare situations when someone might have a wireless router setup for G connections only:WHS: I have a 100mb to my PC here ( LAN ) and with my cabling I could have a Gb - but... would it make make diffrence if I did ? No - unless your shiffting GB files I see no need... and the same goes for B & G.... ( and how many GB files will you process on your Wizard.

Terran

PS - At least in the UK I have 2Mb Broad band how ever even if I went up to 8Mb the up stream will still always be 256k... not sure about ADSL2 & 2+ TBH

[piernic]

Hello

Thank you for all these informations but :

I have my qtek with Windows in French, if i use the ROM ENG to be able to connect on g router with my QTEK, my os will stay in french or will become in english?

Let me know

Regards

[tig]

If you use an english ROM, the OS will be in english too

[IMate->WM2k5]

Hi,

In order to establish 802.11G connection you need to select it in your router/PC's settings (G-mode) and choose maximum performance in your Wizard. The speed is indeed boosts when you try to access network shares

[Einstein]

Only wondering why I can read on my english Qtek box WLAN 802.11 b? The white boxlabel says "Qtek 9100 PDA phone-WWE".

[IMate->WM2k5]

Only wondering why I can read on my english Qtek box WLAN 802.11 b? The white boxlabel says "Qtek 9100 PDA phone-WWE".
I have the same typo on my qtek9100 box ;-) But once connected in 802.11g I was really happy ;-)))

[hal]

I agree that on the Wizard the 802.11g may not have visible effects if you're the only user on your AP/Router.
However, having 54Mbps (really 25Mbps) instead of 11Mbps (really 6Mbps) does make a difference if you start having multiple devices with a need for bandwidth. Typical use is for VoIP: you can support more clients on a single AP.
Again, not very useful for a single casual user, but in the enterprise market, it DOES make sense...
That being said, it's all screwed up if you have .11b devices attached as well cause you'll end up with the protection bit set and that has a serious impact on the bandwidth...

Typically, if you use Skype on your Wizard, amd you stream DVD over your WLAN at home as I do, you're plenty happy that all your devices support .11g.

I'd love a wizard with 802.11b+802.11a and CCX support... :D

Cheers,

Hal.

[topcaser]

Nevertheless: Has anybody an answer of the other original question:

Where do i get a new ROM from QTEK. Has anybody ever done a ROM Update with an official QTEK ROM with any device?

[Jorgee]

Yes, I would also like to know this. I have seen on the FTP that there is a QTEK ROM. Where did it come from? I have a Spanish ROM installed in my QTEK and wanted a copy of the ROM so I can go back to it after I experiment with my Universal but I don't know where to get it? Does anyone know where to get the QTEK ROMs be it English, SPanis, German?

Jorge

[bill_viper]

+1 vote of interest!

[ollip]

Hi there,
I tried to get any feedback from Myqtek as well for my German Qtek 9100, but I receive the same error message, saying: Wrong IMEI Number, Brightpoint will not support this product, please contact you dealer for support. :?
This is very disappointing from Qtek, and maybeI will sent this one back and change either to T-Mobiles Version or to Imate.
It is a shame :evil: that there is not even a support section within Qtek, but funny enough under qtek.gr (the Greece Website), there you find firmware updates etc. :?
*'?12§$!
Greetings
Oliver

[inquisitor]

Don't forget to mention that it works only with the speed of 802.11b en not on 802.11g....!
The only plus is you can connect to 802.11g router but it is still 11 Mps and NOT 54 Mps like 802.11g....!My Qtek Wizard establishes connections up to the full 54 MBit/s (usually @18 Mbit/s, depending on radio quality and power saving settings).

Regarding the German Qtek support, I'm kind of appalled, too! Any IMEI is being denied while trying to send a support inquiry.
On the first phone number given on their website (+49 (0) 28 22 / 98 10 - 200) no one answers.
On the second phone number (+49 (0) 28 22 / 98 10 - 100) a fax answers.
They don't even habe a real support section on their website, except for a simple mail form, that won't accept our IMEIs, when sending.
What kind of dilettantes are these guys, distributing high-tech products without any support!?

[aage]

Try to register on the dutch site www.qtek.nl
Not shure if it should work, but i think the dutch site is independend.
And not related to Brightpoint.

Good luck and let us know if it works

[Jorgee]

Just tried my IMEI number in the qtek.nl site, NO GO!

I think it said something like it has to have the Dutch sticker (made specifically for that region) Unfortunately, the English version of the site has no support tab, neither does the spanish site.

What are we to do?

[inquisitor]

@aage
Bedankt, maar het werkt niet.

@
It acutally says (translated):
"The given IMEI number is unknown. Check your IMEI number and try again.
Are you sure, that you have just entered the IMEI number of your device? If so click here (http://www.qtek.nl/register_import.asp) for more information why you can't register your device."

[Jorgee]

when you CLICK HERE FOR MORE INFORMATION i think that's where it mentions about a certain Logo/sticker

[inquisitor]

You're right. Didn't read it.

[topcaser]

Hi,

i started to find out where i get my ROM Update in germany:

I have called the seller: They told me responsible is Brightpoint.

During struggling in online live chat with the seller i called to Brigthpoint (Germany) and there were somebody at the other line!! He told me that my number (IMEI) is really not registered with them. Nevertheless they will delete each IMEI from their support list if they deliver to an intermediate seller.

Keeping this in mind i continued the chat. After some really struggling minutes the phone seller told me, that my phone is from dangaard.de

I called them also during the chat. And the support told me, that they never - never - had software or providing this to customers and they never will have.

I told this again in the chat. The phone seller was very confused also. He promised me that he will be in contact with me soon and he must clarify it internally (we will see)...

I posted this also in another german forum. One guy has written back that he has the same problems but he got a responsible name and company. He provided also the phone number of this guy and i called there. And really: They are responsible for my device (he checked also my IMEI).

Nevertheless they will also never provide the ROM Update officially on their web site, but i have to send the phone to 7Mobile and then they will originate the ROM update for me.

Very, very, very disappointing this support from QTEK.
I would also flash my ROM with an english version - no problem - but i have heard that the keyboards are not compatible. (QWERTZ and QWERTY). Does anybody know if the special characters are pretty at the same place?

[Jorgee]

Regarding flashing to english, there is a registry entry that you have to change to make it german keyboard but you can only change the hardware keyboard. The software keyboard (the one used with the stylus) hasn't been resolved, so yes, you can update the enmglish so it will type like it is german keyboard.

I bought mine and it belongs to dangaard spain, but havent inquired about ROM updates. It's really sad to know about this.

[KinkyGolab]

Hi,

i started to find out where i get my ROM Update in germany:

I have called the seller: They told me responsible is Brightpoint.

During struggling in online live chat with the seller i called to Brigthpoint (Germany) and there were somebody at the other line!! He told me that my number (IMEI) is really not registered with them. Nevertheless they will delete each IMEI from their support list if they deliver to an intermediate seller.

Keeping this in mind i continued the chat. After some really struggling minutes the phone seller told me, that my phone is from dangaard.de

I called them also during the chat. And the support told me, that they never - never - had software or providing this to customers and they never will have.

I told this again in the chat. The phone seller was very confused also. He promised me that he will be in contact with me soon and he must clarify it internally (we will see)...

I posted this also in another german forum. One guy has written back that he has the same problems but he got a responsible name and company. He provided also the phone number of this guy and i called there. And really: They are responsible for my device (he checked also my IMEI).

Nevertheless they will also never provide the ROM Update officially on their web site, but i have to send the phone to 7Mobile and then they will originate the ROM update for me.

Very, very, very disappointing this support from QTEK.
I would also flash my ROM with an english version - no problem - but i have heard that the keyboards are not compatible. (QWERTZ and QWERTY). Does anybody know if the special characters are pretty at the same place?

mabey tray the registrey sheng and download http://www.resco.net/pocketpc/keyboard/default.asp
it uses National keyboard layouts

Gives you the ability to write in more than 20 languages (including Belgian, Canadian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Irish, Italian, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Swiss, Ukrainian).

http://www.resco.net/pocketpc/keyboard/indepth.asp#national


i us it on my Axim X51V