MDA Compact II won't hard reset, OS not functioning...

[monkeynotes]

OK, so I have a Compact II with UK TMob ROM 1.12 (I think), I have not really done anything to it except install a few 3rd party programs from Handango.

I installed MY|Messages and the program did not show up in the programs menu, so I did a soft reset. When it booted up I got a strange screen that read something like:

Windows Sync:
18:07

And part of the OS loaded behind this. Pressing buttons or tapping the screen does nothing. I did another reset, it booted and then only half the OS loads, none of the today screen custom programs loaded. Still can't use any of the keys and the touch sceen is non responsive.

I tried a hard reset (power + reset button), and the phone just boots as normal, it does not go back to factory settings.

Any ideas about what I can do with my new brick? Soap dish?

[stevedebi]

OK, so I have a Compact II with UK TMob ROM 1.12 (I think), I have not really done anything to it except install a few 3rd party programs from Handango.

I installed MY|Messages and the program did not show up in the programs menu, so I did a soft reset. When it booted up I got a strange screen that read something like:

Windows Sync:
18:07

And part of the OS loaded behind this. Pressing buttons or tapping the screen does nothing. I did another reset, it booted and then only half the OS loads, none of the today screen custom programs loaded. Still can't use any of the keys and the touch sceen is non responsive.

I tried a hard reset (power + reset button), and the phone just boots as normal, it does not go back to factory settings.

Any ideas about what I can do with my new brick? Soap dish?
If activesync works, try uninstalling the program that way. Also, will the phone go into bootloader mode?

[monkeynotes]

Activesync can't connect, I can get it into bootloader mode but I don't really understand what to do from there, I am currently search/reading about this now. Perhaps you could explain how I should proceed from here? I should point out that when I am in bootloader mode my PC gives me the "ding dong" USB connection sound but I can't see where the device shows up.

[brykins]

I tried a hard reset (power + reset button), and the phone just boots as normal, it does not go back to factory settings.

Hard Reset on the MDA Compact II (and I assume on all WM5 devices) is:

Hold down the camera and voice notes buttons (on the MDA Compact II it's the two buttons on the left of the phone) and then use the stylus to reset whilst holding the two buttons down. Release the reset, with the buttons held down for a count of four/five and the screen will display something about pressing "Send" to format the phone.

Press the Send button (the green phone) and all will be well ;-)

The hard reset is a bit of a bugger but once you've managed it, it's dead easy.

[monkeynotes]

Hard Reset on the MDA Compact II (and I assume on all WM5 devices) is:

Hold down the camera and voice notes buttons (on the MDA Compact II it's the two buttons on the left of the phone) and then use the stylus to reset whilst holding the two buttons down. Release the reset, with the buttons held down for a count of four/five and the screen will display something about pressing "Send" to format the phone.

Press the Send button (the green phone) and all will be well ;-)

The hard reset is a bit of a bugger but once you've managed it, it's dead easy.

Thank you so much, it worked!! Even in the instruction manual supplied by TMo it said to do it the way of the old MDA Compact (power+reset). I don't know how or where you learnt about this new reset but I am glad you came along and shared your knowledge. Thank you, thank you.

[brykins]

Even in the instruction manual supplied by TMo it said to do it the way of the old MDA Compact (power+reset). I don't know how or where you learnt about this new reset...

I had a Wizard for a couple of days and the manual of that one said to hold the camera and voice notes buttons so I thought it might work with the MDAcII.

Glad it worked out for you.