Pro-Porta Alu-leather case fiasco!

[captainsensible2002]

Just wanted to let people know, who are considering buying a proporta alu-leather case to check carefully what they get sent. I ordered one just before Xmas, and what with Xmas, didn't actually open it until the other day - what I found was quite different to what is shown on their website - basically, the images on their site show it has a keyboard cover, attached to the rest of the case which would allow the screen to close with no undue pressure on the hinge. On the one I was sent, there is no keyboard cover and the leather of case is much more intrusive around the phone, making closing the screen difficult. Needless to say, I phoned them and was told that they get these cases from 2 different suppliers and I was told I would be sent a new one - this arrived today and, marvellous, its the same one again!!! Called them back, and was told that the cases from the other supplier would not actually be back in until next week, and I will be sent one then - one consolation is that they are sending me a screen protector as an apology.

I'm a little incredulous that, not only do they have 2 different suppliers of these cases, that the 2 suppliers make them differently - especially as the images on their website show only one version with multiple images that supposedly allow you to make an informed choice before buying!

Anyway, I now have 2 of the wrong cases that I will be holding Proporta to ransom with until the proper one arrives!

Rant over! :D

[christan]

Hey, i had the same problem too ... the case they sent me was totally different from the one on their website. There are a couple of terrible flaws with it. Other than the problem already mentioned, there are other issues such as:

1) IR is completely blocked
2) No speaker holes
3) Backlight button is partially covered

I brought the problems up with proporta and they said they will look into the issues and let me know if they come up with a modified case. They didn't mentioned anything about taking supplies from two suppliers or anything like that. Looks like I'm gonna have to drop them a mail soon. Could you please let me know when you get your case changed ? I wanna get mine exchanged too :)


The biggest problem with the case however, is that the plastic post that hangs on to the belt clip on my case literally shattered to bits when I applied some pressure to the tip of the belt clip when clipped on to the case. When I brought this up to proporta, they mentioned that they are aware of such issues with their belt clip in a "very very small" number of cases, and they sent me replacement plastic post.

I would highly recommend that you test the plastic post that clips on to the belt clip for strength before putting it to actual use. You wouldn't want it to break while in actual use.

Here are pics of the disaster:

http://christan.smugmug.com/photos/51160731-O-0.jpg

http://christan.smugmug.com/photos/51160733-O-0.jpg

[modem_man]

Hmmm....
I also ordered from proporta about a week before the x-mas holidays.

I received the Alu-Leather case as shown on the webpage.
Everything fits (would have prefer that the case have a larger hinge so that it's easier to close) and it's also easy to pull out too - so that I can place my Qtek in the Brodit Active holder in my car.

The belt clip comes with it also and all you need to do is to remove the original screw that is on the back of the case and screw in the one from the belt clip that they sent you. And no....mine didn't shatter.

I hope they take care of the problems both of you are having.

[captainsensible2002]

I think its utterly stupid to have 2 suppliers making what is supposed to be the same case to a totally different spec - its not the same case then!

I am less worried about the belt clip - I don't carry my phone on my belt. Although the fact that on the 'proper' case the hole for the clip is blanked off with a screw as opposed to just being a hole will look rather neater!

I will allegedly receive my replacement case next week - I will keep you posted!

[modem_man]

christan....

My clip button looks really different from yours.
Mine's flat with just slightly rounded edges.

Harap - harap kau dapat gantian case baru dari proporta!

[christan]

I think its utterly stupid to have 2 suppliers making what is supposed to be the same case to a totally different spec - its not the same case then!

I am less worried about the belt clip - I don't carry my phone on my belt. Although the fact that on the 'proper' case the hole for the clip is blanked off with a screw as opposed to just being a hole will look rather neater!

I will allegedly receive my replacement case next week - I will keep you posted!

Captainsensible, any news of your replacement case ? :) ...

[captainsensible2002]

Nope, I will be ringing them soon to find out what is going on!

[captainsensible2002]

Just spoken to them, and the 'proper' case has been delayed again! I have withdrawn my order and will be sending the 2 wrong ones back and getting a refund - I am also annoyed that they didn't actually send me the screen protector that they had promised would be sent separately to the replacement case. All in all, a bad experience...