SPVM2000 no sound (response from Orange) help needed

[TKLondon]

Hi

Just got off the phone with Orange as the replacement phone they sent me also has the "no sound in call" bug (can not hear other party without soft reset)

They said, that as far as they are aware, there is no known fault with this Phone and no inherrent fault.

The Phone was supplied to me in working order and must have developed a fault after.
Their technicians are not aware of any known issues with "no sound in call" and the manufacturer is not aware of any issues with the SPVM2000.

I said itis well reported on this site, to which they said this is not an XDA it is a SPVM. so it is not relevant.
I said it is the same phone!!
I told them that I was surprised at their repsonse, but I would ask others to see if I am alone in having a Orange SPVM phone that about once a week needs a reset becuse the other party can not be heard.

Please help me. If you are another SPVM2000 user, that has suffered with this fault at any time, please reply, as I will then present them the information, that they can not deny.

[forza]

Hi,

I have two SPV 2000 from Orange UK and *both* exhibit this problem with the ROM's they were shipped with (one had 1.40 the other 1.31). The one phone has been abandoned by it's user as it's just too unreliable, whilst my phone now has the Wizard WM5 port, and that does work OK (although WM5 has it's own problems).

As we all know this is the most common problem with the BA device - funny how Orange have never heard of it!

[sb5917]

Yeah - this happens to me. It happens consistently when you turn bluetooth off. If you do a soft reset all works fine.

[TKLondon]

great, thats what I needed.
Pity no one else replied.
Ill give it another couple of days.

After this I will present them all the results and maybe a letter from Small claims, as they should not be selling phones they know will fail in service.