Qtek9000 Won't soft or hard reset beyond boot screen!!

[thefixer]

:cry:

I've had my Qtek 9000 for a week. I've spent most of that week installing software, and getting it setup (using a lot of useful info from this site).

This afternoon it locked up, and wouldn't respond to any button presses (including the on/off button)

Soft resets result in it powering backon, but stopping at the boot screen, after displaying the ROM versions in red text.

Eventually, I tried a hard-reset. Same thing happens - process goes ok until it displays the ROM version, when it just sits there. I've tried removing the SD card and SIM card and hard-resetting. No Joy.

I had just installed OzVGA, and was testing it when this occurred, but that is probably just a coincidence (surely a hardreset should fix anything bad that happened there?)

I hadn't at any point played with the ROM.

What should I try next?

And, does anyone know if I'm going to be able to get support for this in the US from Qtek? (I bought it in the UK), new

Thanks in advance.

-Steve

[FOSA]

Have you try taking out the battery, leave it for a while, put back the battery and do a hard reset?

It may work :D

[thefixer]

Have you try taking out the battery, leave it for a while, put back the battery and do a hard reset?

It may work :D

Unfortunately, no such luck :(

I'd tried that before, but the battery was only out for a short time. This time it was been out for at least 15 minutes.

Does anyone know if there's any kind of hardware or diagnostic test mode it can be booted into?

-Steve

[Jorgee]

How about updating/upgrading thr ROM?

This might work. you'll have to reinstall everything again, though

[thefixer]

How about updating/upgrading thr ROM?

This might work. you'll have to reinstall everything again, though

Thanks - I may try that tomorrow. However, I'm a little concerned that updating it with a new ROM might invalidate the warranty (especially if it's not a QTEK ROM)

I was hoping that there was some kind of hidden 'diagnostic mode' I could try first, before taking that step. I've also been looking everywhere on the web, and I can't find anyone else that this has happened to. This makes me think it may be a hardware problem, though the way it just 'happened' seems more like s/ware.

Anyway, I'm out today so this will have to wait until tomorrow. My biggest concern at the moment is how I'm going to get any warranty support in the US. All I have at the moment is a very expensive brick!

-Steve

[Jorgee]

Have you tried entering bootloader mode?

BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE

Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:

__ + __ + RESET HOLE

Hope this helps. WHat's your ROM verison/language anyway?

[thefixer]

Have you tried entering bootloader mode?

BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE

Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:

__ + __ + RESET HOLE

Hope this helps. WHat's your ROM verison/language anyway?

Thanks - but no improvement. I do get the 'serial' screen (with v1.00 displayed at the bottom), but when I do _+_+reset from there, it just goes back to the 'normal' Qtek boot screen and sits there.

Unfortunately, not having access to the OS, I don't know exactly the ROM versions etc. However, the info displayed in red text on the Qtek boot screen (where it hangs) is as follows. How do you interpret this?

R 1.03.00
G 42.36.P8
D 1.13.64 WWE

Thanks for your help - I'm hoping I can get this resolved without having to find out how to get support from Qtek!

-Steve

[Jorgee]

Have you tried entering bootloader mode?

BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE

Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:

__ + __ + RESET HOLE

Hope this helps. WHat's your ROM verison/language anyway?

Thanks - but no improvement. I do get the 'serial' screen (with v1.00 displayed at the bottom), but when I do _+_+reset from there, it just goes back to the 'normal' Qtek boot screen and sits there.

Unfortunately, not having access to the OS, I don't know exactly the ROM versions etc. However, the info displayed in red text on the Qtek boot screen (where it hangs) is as follows. How do you interpret this?

R 1.03.00
G 42.36.P8
D 1.13.64 WWE

Thanks for your help - I'm hoping I can get this resolved without having to find out how to get support from Qtek!

-Steve

You have a WWE (English QTEK ROM) but since you cannot enter bootloader mode, I don't think you will be able to update. You might have to return your device to where you bought it

[thefixer]

You have a WWE (English QTEK ROM) but since you cannot enter bootloader mode, I don't think you will be able to update. You might have to return your device to where you bought it

Jorgee,

I notice (in the HTC 'confidential' manual I just downloaded) that there is a diagnostic program. Apparently, I put it on an SD card, and do Power+Backlight+reset to invoke it.

Do you know if that diagnostic tool is available anywhere on here, or elsewhere on the web?

Also - I wqas trying to find exactly how to enter 'bootloader' mode (after I have the 'serial' screen). Should it boot differently from here when doing a hware reset (_+_+reset)?

Regards

Steve

[Jorgee]

Actually, when you see SERIAL, that means you are already in bootloader mode. One question, what ROM do you wanna update to? QTEK, IMATE, MDA, O2?

Do the following once you get the SERIAL ON THE SCREEN:

1. Open active SYNC, then choose FILE>CONNECTION SETTINGS, then remove the check on the USB option.

2. Connect the phone to the computer with the sync cable. This should change the SERIAL on the device to say USB.

3. Run the ROM Upgrade (whichever it is you chose).

This shoulod update your device. If you are able to enter bootloader mode (SERIAL) this means that probably your ROM (OS) is damaged. Just update it even to the same verison then it should work.

If you get Country ID error while trying to update or any other error, just inform me, i'll walk you through the process.

[thefixer]

Actually, when you see SERIAL, that means you are already in bootloader mode. One question, what ROM do you wanna update to? QTEK, IMATE, MDA, O2?

Do the following once you get the SERIAL ON THE SCREEN:

1. Open active SYNC, then choose FILE>CONNECTION SETTINGS, then remove the check on the USB option.

2. Connect the phone to the computer with the sync cable. This should change the SERIAL on the device to say USB.

3. Run the ROM Upgrade (whichever it is you chose).

This shoulod update your device. If you are able to enter bootloader mode (SERIAL) this means that probably your ROM (OS) is damaged. Just update it even to the same verison then it should work.

If you get Country ID error while trying to update or any other error, just inform me, i'll walk you through the process.

Hi Jorgee,

I'd prefer to go for the QTEK Rom (I'm assuming, from the info I posted above that I currently have 1.13.64 WWE). I'd like to go for the same or later version of this, but looking on the ftp site here I can't see ay QTEK ROM upgraders.

I have checked that when I plug in the USB I get 'USB' appearing on the screen, so I'm hoping that a ROM upgrade will at least work, even if it doesn't fix my problem.

One other thing that concerns me. When I plug into USB (with either a PC or the AC charger) the LEDs aren't lighting to indicate it's charging. Obviously, when during the flash upgrade I should make sure I have a reasonably charged battery. However, I don't know if I do (or even if it's currently charging).

-Steve

[Jorgee]

I guess leave it charged using the AC adapter for an hours, then here's the QTEK ROM.

ftp://xdaupload:xda@ftp.xda-developers.com/Universal

Under Shipped ROM's you should see the QTEK.

If you cannot find it, tell me, ill send it to you. Trying to avoid this because it is almost 60MB in size

[thefixer]

I guess leave it charged using the AC adapter for an hours, then here's the QTEK ROM.

ftp://xdaupload:xda@ftp.xda-developers.com/Universal

Under Shipped ROM's you should see the QTEK.

If you cannot find it, tell me, ill send it to you. Trying to avoid this because it is almost 60MB in size

Thanks - I'd already found it on the devbuzz site, and am currently giving the unit an hour or two's charge before trying this. Wish me luck!!

-Steve

[thefixer]

OK, here's what happened when I tried to update with the same Qtek firmware:

Initial dialog (that shows old and new (to be installed) firmware versions had blanks for all three firmware versions currently installed.

Started the upgrade, and left it running (couldn't bear the tension of watching!). Came back, and found the following error message displayed:

"Error 113: Extended ROM Update Error"

The update tool indicated that I should 'try again'. I'm currently re-charging the unit, and hoping (against hope) that this error was caused by insufficent battery charge.

-Steve

[Jorgee]

Okay, but maybe it just didn't update the extended ROM but the OS rom has been updated properly. After this error, try the __ + __ + reset button and see if it does boot fine.

[thefixer]

Okay, but maybe it just didn't update the extended ROM but the OS rom has been updated properly. After this error, try the __ + __ + reset button and see if it does boot fine.

:cry:

No luck.

I've also tried re-flashing a second time, but this time I watched it to see what happens

As the radio firmware is flashing, a message to that effect is shown on the Qtek screen. Once that is finished, the upgrade tool starts the extended ROM flash. At that time the Qtek's screen goes completely blank. The, after a minute or two, the upgrade tool reports that the extended ROM failed to upgrade.

I am assuming that normally, while flashing the extended ROM, there's a message on the phone's screen to say what's going on?

I'm also wondering whether to have a go at flashing the ROM in one of the other ways?

-Steve

[Jorgee]

I heard sometimes just flashing the Radio only might work.... Then after that you can flash the rest. Just extract the contents of the ROM to a directory. Take note of the ff:

Radio : radio_.nbf
OS : nk_.nbf
Ext : ms_.nbf

I just rename/move/delete the MS and NK files then run the update

[thefixer]

I heard sometimes just flashing the Radio only might work.... Then after that you can flash the rest. Just extract the contents of the ROM to a directory. Take note of the ff:

Radio : radio_.nbf
OS : nk_.nbf
Ext : ms_.nbf

I just rename/move/delete the MS and NK files then run the update

Thanks Jorgee. Still no real success, but I think I might be getting closer.

I've tried the above (using both the original romupdate_ut.exe and MaUpgradeUt_noID.exe - same results with both).

I've tried each of the three files individually (using the ones from the shipped ROM, as downloaded above)

radio_.nbf always seems to flash ok

ms_.nbf always fails right at the start, and nothing appears on the phone's screen

nk.nbf almost worked. It started, and got up to 87% (tried this 3 times), with the update showing on both the phone screen and PC. Then it failed with error 112, leaving the '87% complete' message on the phone's screen.

Soft or hard reboots still result in us just ending up 'hung' at the boot screen.

Once again, thanks for your help so far. However, I am beginning to give up hope!

-Steve

[truongia]

I have the same problem with my Dopod 900 at post http://forum.xda-developers.com/viewtopic.php?p=207524#207524

But mine is no problem with EXTRom Upgrade


Waiting for your advise!

Thanks

[thefixer]

I have the same problem with my Dopod 900 at post http://forum.xda-developers.com/viewtopic.php?p=207524#207524

But mine is no problem with EXTRom Upgrade


Waiting for your advise!

Thanks

I wish I had a solution!!! I've spent about 20 hours trying to get this thing to boot!

One question though - how did you get the 'boot option' menu up (allowing you to clear the registry etc). I might try that on mine (I had assumed that a hard reset ALWAYS cleared the registry.

Given that I was playing around with ozvga before this happened, there's a small chance that might help (though I think not; as I can't see how that would also stop the flash update working)

-Steve

[damianbyrne]

@ TheFixer

I have the same problem with a Vodafone branded device (v1640), I have tried everything to no avail, I have spoken to Voda who are arranging a warranty swapout. If your device is under any kind of warranty (and it should be), I dont think they will be able to determis which ROM you had installed.

DB

[thefixer]

@ TheFixer

I have the same problem with a Vodafone branded device (v1640), I have tried everything to no avail, I have spoken to Voda who are arranging a warranty swapout. If your device is under any kind of warranty (and it should be), I dont think they will be able to determis which ROM you had installed.

DB

I think that with the Universal, they would know.

Currently, when it (tries) to boot it always 'hangs' at the boot screen, which shows the Qtek logo (and also the ROM versions). I'm assuming that if I managed, even half successfully to flash someone else's ROM (e.g. JasJar) that logo would change - which (if it didn't fix the problem) would leave me with a warranty issue. I have, I admit, been tempted to try someone elses firmware just to see what happens...

One thing that is puzzling me, and might even be a clue

The boot screen still shows the ROM versions (as red text) when it hangs.

When I use the flash upgrader, it shows blanks for the currently installed firmware (all three files), and following last night's experiments I would have thought that I probably didn't have anything meaningful in the extended or OS ROMs - but the boot screen still shows the same versions.

I'd also like to try doing an install from SD card, but am nervous of doing that when I'd have to 'handcraft' the files on the card.

Does anyone know if there's a file set (zip/rar) that I could put onto an SD card that is effectively the original (or perhaps later) QTEK ROMs? (I've been unable to find one). Perhaps someone (with a working Qtek9000) could do that, and post the zipped fileset online?)

(Where's buzz_lightyear when you need him?!?)

-Steve

[Moandal]

I think you're wasting your time trying to fix this. I had exactly the same problem and we're not the only ones. It looks like a fault with the Universal hardware. I got mine exchanged under warranty and the replacement has behaved itself perfectly. Also I had done almost no customisation on mine when it croaked after less than a week.

See the following topic:
http://forum.xda-developers.com/viewtopic.php?t=34912

[Urban Strata]

Sorry to hear about your troubles, thefixer. :(

I had this same problem within 4 days of owning my first Qtek 9000. I had to send it back under warranty (Dead On Arrival) and got a new one. The replacement has functioned perfectly now for almost two months.

[thefixer]

Sorry to hear about your troubles, thefixer. :(

I had this same problem within 4 days of owning my first Qtek 9000. I had to send it back under warranty (Dead On Arrival) and got a new one. The replacement has functioned perfectly now for almost two months.

I'm beginning to see a pattern here!!! (looking at the posts above)

I notice your in NYC (I'm in CT, but bought my unit in the UK over Xmas). Where did you send your unit to? (Would Qtek support you directly in the US?)

-Steve

[truongia]

[quote=truongia]One question though - how did you get the 'boot option' menu up (allowing you to clear the registry etc). I might try that on mine (I had assumed that a hard reset ALWAYS cleared the registry.

Softreset and hold light button

Boot Option:
Enable KITL: NO
Clean Registry Hive: NO
Format Storage: NO

To move in this option use down button
To select in this option use Up button
To active Boot Option use the fifth button of navigative Pad

Have fun.

[truongia]

I read HTC_CONFIDENTIAL_-_UNIVERSAL_SERVICE_MANUAL.pdf it show me as following:

System hang at booting - System boot up but lock on LOGO screen

Solution is

1. Reset the device
2. Re- flash Software
3. Main Board defects

Truongia think the defects is RAM (DiskOnChip) so the last solution for truongia and Thefix is try to Reflash back to Origin Software for warranty.

Have fun.

[thefixer]

I read HTC_CONFIDENTIAL_-_UNIVERSAL_SERVICE_MANUAL.pdf it show me as following:

System hang at booting - System boot up but lock on LOGO screen

Solution is

1. Reset the device
2. Re- flash Software
3. Main Board defects

Truongia think the defects is RAM (DiskOnChip) so the last solution for truongia and Thefix is try to Reflash back to Origin Software for warranty.

Have fun.

I never had SO MUCH fun <g>

Thanks for the suggestion, but unfortunately I can't flash new firmware. The radio firmware will flash ok, the extended ROM won't (at all) and the OS will flash to 87% then fail every time.

I am going to try the Softreset+light to clear registry etc in a moment

-Steve

[thefixer]

[quote=truongia]One question though - how did you get the 'boot option' menu up (allowing you to clear the registry etc). I might try that on mine (I had assumed that a hard reset ALWAYS cleared the registry.

Softreset and hold light button

Boot Option:
Enable KITL: NO
Clean Registry Hive: NO
Format Storage: NO

To move in this option use down button
To select in this option use Up button
To active Boot Option use the fifth button of navigative Pad

Have fun.

Thanks for this suggestion, though I'm not sure I'm understanding correctly (or it's not working).

I'm holding down the backlight button, and pressing the reset hole.

Unit then appears to try to do a normal soft reset (and hangs at the boot screen, showing the Qtek logo and ROM versions)

-Steve

[Urban Strata]

Sorry to hear about your troubles, thefixer. :(

I had this same problem within 4 days of owning my first Qtek 9000. I had to send it back under warranty (Dead On Arrival) and got a new one. The replacement has functioned perfectly now for almost two months.

I'm beginning to see a pattern here!!! (looking at the posts above)

I notice your in NYC (I'm in CT, but bought my unit in the UK over Xmas). Where did you send your unit to? (Would Qtek support you directly in the US?)

-Steve

I purchased my device through MadMonkeyBoy (David Weineger) in New Jersey. I sent the faulty unit back to him, and he sent it on to Sound Solutions in Nevada for reconditioning. David had a brand new Qtek 9000 in my hands the very next day.

I was one happy customer! :D

[hdubli]

I too have sama kind of problem....But it occurred after 4 months of use..I trieds all...my device even gets flashed...but it stucks at the I mate boot screen...It seems that as per the Manual...I hv the Main board problems....but I don'nt see any...I am totally disappointed..

[thefixer]

I purchased my device through MadMonkeyBoy (David Weineger) in New Jersey. I sent the faulty unit back to him, and he sent it on to Sound Solutions in Nevada for reconditioning. David had a brand new Qtek 9000 in my hands the very next day.

I was one happy customer! :D

Wow - sounds like perfect customer service. I'm beginning to regret having bought mine while in the UK over Xmas (I'd wanted to touch/feel one before I bought, and once I had it in my hands, I couldn't resist...

However, I've dispatched it back to them today, and we'll see how it goes...

-Steve

[Urban Strata]

I purchased my device through MadMonkeyBoy (David Weineger) in New Jersey. I sent the faulty unit back to him, and he sent it on to Sound Solutions in Nevada for reconditioning. David had a brand new Qtek 9000 in my hands the very next day.

I was one happy customer! :D

Wow - sounds like perfect customer service. I'm beginning to regret having bought mine while in the UK over Xmas (I'd wanted to touch/feel one before I bought, and once I had it in my hands, I couldn't resist...

However, I've dispatched it back to them today, and we'll see how it goes...

-Steve

Perfect customer service? Yes! Buying my Universal from MadMonkeyBoy was one of the easiest / cleanest / most seamless online purchases I've ever made. Amazon.com and Target.com have something to learn from David Weineger as far as customer service is concerned.

I've said it before, and I'll say it again, MadMonkeyBoy is the way to buy Pocket PC Phone Edition devices if you're in the U.S.! See his feedback on HowardForums here: http://www.howardforums.com/showthread.php?t=528018&highlight=madmonkeyboy

And no, I'm in no way paid by MadMonkeyBoy / David Weineger. I'm just a guy who's so happy with his purchase and the customer service that he wants his reseller to have great future success. Cheers!

[thefixer]

Perfect customers services? Yes. Buying my Universal from MadMonkeyBoy was one of the easiest / cleanest / most seamless online purchases I've ever made. Amazon.com and Target.com have something to learn from David Weineger as far as customer service is concerned.

Well, I wish I'd known that before purchasing - but there again, I'm sure you understand that feeling that comes over you when you've got the new toy in your hand!

Incidently, I notice you're on T-Mobile. Although I'm based in CT, I travel a lot to some of the more remote places in the US (KS, OK, TX - basically anywhere there's oil or gas). Looking at T-Mobile's coverage, I'd decided that Cingular was the only way to go (though I liked T-Mobiles prices). Have you had a chance to try it in the sticks? (I'd wondered whether it just roamed (with no extra charges) onto Cingular anyway, so there's no real difference)

-Steve

[Urban Strata]

Incidently, I notice you're on T-Mobile. Although I'm based in CT, I travel a lot to some of the more remote places in the US (KS, OK, TX - basically anywhere there's oil or gas). Looking at T-Mobile's coverage, I'd decided that Cingular was the only way to go (though I liked T-Mobiles prices). Have you had a chance to try it in the sticks? (I'd wondered whether it just roamed (with no extra charges) onto Cingular anyway, so there's no real difference)

I actually switched from Cingular to T-Mobile for the Universal, and I've been extremely pleased with the decision. I find T-Mobile's coverage and reception to be better than Cingular's despite what everyone says. It's crystal-clear in Manhattan, and I've had no problems when traveling to San Francisco (including San Mateo and San Jose), Atlanta, or a small town south of St. Louis called Imperial, Missouri. In fact, my reception in rural Missouri was actually better than when I had Cingular!

[xp]

I have the same problem with my T-mobile MDA Pro!!! But for sales returns of Universal I need an original ROM from deutschland T-mobile MDA Pro, but I can not find it.. :evil: I don't know what can I do now.. :oops:

[tomsyota]

Guess it's a little late now that you've already sent it back but I've had problems when doing radio upgrades with the device hanging in the bootloader mode and the ROM Upgrade Utility giving me all sorts of errors. What I did to fix it was:
1. Try to install the upgrade normally.
2. When the ROM Upgrade Utility gave me errors, I soft reset my device (and it promptly entered the bootloader mode again).
3. I deleted all the files on my desktop PC that the ROM Upgrade Utility had installed, redownloaded the ROM/Radio Upgrade, and ran the utility again.
4. It would display [blank] and [blank] for the "current version" "upgrading to" versions but when I clicked next it would install the new ROM or Radio upgrade just fine.
5. Soft reset (for radio only upgrades) or hard reset (for ROM upgrades) the device and hopefully it will work.

[zwuncki]

i tried everything from flashing new radio (failed first from there on i couldn't get beyong the qtek bootscreen. second try worked but still no change), complete new rom (worked too). HR, SR. charging (no LED), removing the battery for several hours.

still nothing (german Qtek 9000), now do i really have to get it exchanged for a new one (2 days old)? damn, no other solution? :(

[Jorgee]

i tried everything from flashing new radio (failed first from there on i couldn't get beyong the qtek bootscreen. second try worked but still no change), complete new rom (worked too). HR, SR. charging (no LED), removing the battery for several hours.

still nothing (german Qtek 9000), now do i really have to get it exchanged for a new one (2 days old)? damn, no other solution? :(

Just curious, do you enter bootloader mode BEFORE you did all of the above updates? This is the screen that says SERIAL/USB on the screen but there is no backlight.

[zwuncki]

yes.

[Jorgee]

How about flashing to IMATE or O" by using the 55+MB exe file?

[zwuncki]

I tried the german mda pro update exe which failed because of ID error. don't know about the others because I don't think german language is included. shall i really try? if so country error ID will definetly be a problem again. can't use the MAupgradenoID.exe cause all the stuff (imate, mda pro etc.) are exe files.

[Jorgee]

I tried the german mda pro update exe which failed because of ID error. don't know about the others because I don't think german language is included. shall i really try? if so country error ID will definetly be a problem again. can't use the MAupgradenoID.exe cause all the stuff (imate, mda pro etc.) are exe files.

These exe files CAN be uncompressed/extracted to a directory using winzip, then copy the MAUpgradenoid to that directory and run it from there :D

[zwuncki]

thx, i'll try some different roms but from what I've read here i don't have much hope for my qtek to not be exchanged.

[zwuncki]

tried many roms, none worked.

[BeAsT]

I've only just aquired one of these devices and was gobsmacked when my system crashed and hung at the boot screen. I read through all the forum posts in an effort to get my o2 XDA Exec up and running again. Most of the posts here left me baffled as to what the hell to do next :?

I d/loaded xda_Exec_LaunchROM_v113139 from this site. I didnt have my IMEI number to obtain access to the o2 site :( and did a normal rom instal without flashing anything- just a straight install. After a hard reset it booted up fine!!

Once i had access to my XDA i went to the o2 site and obtained the latest ROM and installed that.

Up and running without having to edit anything with other software etc. (and yes the o2 GPRS monitor works with the new ROM :lol: )

This worked for me .... so i hope it might help someone else...

Regards :lol: