Data 5 = no calls for me :o(

[knowsleyroader]

Thank you for contacting O2 Customer Service.

I am sorry for any inconvenience that may have been caused.

As you are on the O2 Data only tariff, you will not be able to make and receive voice calls.

You need to contact the shop, where you were informed that you would be able to make and receive calls on this tariff. They will help you further.

If you need further information about this matter, please reply to this email.

**********

Just got the above response from 02 after my second email.

I went into the shop in the first place and the guy just told me to get in touch with customer services. I cant complain too loudly because I want to keep the exec and so cant threaten to cancel as I dont want to, but I would like voice calls.

Any ideas ?

[knowsleyroader]

Does anyone have a solution to get O2 to let me have voice calls on this tarrif ?

[joebongo]

someone said they had got the voice on a payg type rate on top if this tariff. i wonder if they're being sneaky since you (we) got our execs cheap?

[hus52]

jus leave the sim in a drawer, its really no use, u only got it for the phone anyway

i got 5 of them, im looking to pay them off when my trade-in cheques come through, then just pay off remaining line rental and be done with it.

[layzphil]

When I got the deal they asked me whether I wanted voice enabled on the sim. I said 'as long as it doesn't cost anything'. Not tried it (using my other o2 contract SIM) but assume it does work.

[knowsleyroader]

Yeah may just bin the sim. Is there no chance I could change it to a £9 ish voice plan in 6 months time ?

[l6cum]

the data tarriff is 'data only' but you can get voice calls on it.
it will be charged at basically 25p per min at alll times. you need to get in touch with cust serv to activate it. the sales advisor told me this and also a little section on my first bill said the same.
i too tokk this offer but i have an orange contract anyway and got this deal purely as an investment as i already have an exec!!
i would do what the others have done... put the sim in a drawer and forget about it for 11 months then reing cust serv to terminate contract and pay jjust the £9.40 a month!!!!
cheers

[knowsleyroader]

the data tarriff is 'data only' but you can get voice calls on it.
it will be charged at basically 25p per min at alll times. you need to get in touch with cust serv to activate it. the sales advisor told me this and also a little section on my first bill said the same.
i too tokk this offer but i have an orange contract anyway and got this deal purely as an investment as i already have an exec!!
i would do what the others have done... put the sim in a drawer and forget about it for 11 months then reing cust serv to terminate contract and pay jjust the £9.40 a month!!!!
cheers

Thats the thing though, customer services are saying I cant have voice calls on the data5 plan as per their reply quoted in my original post. Why let some have it on and tell others no ?

[joebongo]

all customer service depts. employ an EU regulated quota of imbecilic monkeys. just keep trying...one will be able to read eventually. :P

[jah]

As mentioned elsewhere I had to move to the Data36 tariff before I could have voice calls activated. If you go from a voice tariff to Data5 you might find you do have both!

[knowsleyroader]

If they dont want to switch them on thats up to them. I aint all that bothered. I just emailed them and said thats fine I will use my voda sim :D I only wanted the phone anyhow.

[themez2004]

Hey Guys. I have the same problem. It says on 02's website http://www.o2.co.uk/productsservices/mobileweb/tariffs/ that voice calls can be made. I ended up speaking to someone at customer services for 25 mins just getting annoyed because even though I pointed this out to them they were still not accepting this. I mentioned False Advertising on their website and as such I should in the next few days be able to make voice calls. So whoever you speak to, just point them to the address above and they should allow voice calls.
Good Luck to all
Euan Henderson

[zillocx]

Well voice calls can be made as well as received on data tariffs. However, there is a slight glitch. There are two basic tariffs - One that allows calls and the other that doesn't.

You cannot make calls unless you shift to the one that allows voice calls. You will have better luck getting this done if you talk to the Business customer services.

So neither is false. You can make calls as the website says. However, you need to purchase the right tariff. The one you can make calls with is called the o2 data centric.

Next time you call CS ask to speak to the Business CS (they will either direct your call or give you a number to call). Ask them to change your tariff to o2 Data Centric. That should solve your problems.

The CS at o2 is crap and just too arrogant. They have no knowledge about things and no manners at all. So much for - "Welcome to the o2 UK based Customer Service centre". Even 3 CS is a lot better.

Yes, you can also change to a complete voice tariff after 6 months if you so desire but it has to be from one of the then prevelant voice tariffs. I think there is none for £9 even today. Minimum i guess is £19.

Good luck with getting your tariffs changed. Hopefully, this information comes useful. Please leave feedback for the benefits of others.

[knowsleyroader]

Hey Guys. I have the same problem. It says on 02's website http://www.o2.co.uk/productsservices/mobileweb/tariffs/ that voice calls can be made. I ended up speaking to someone at customer services for 25 mins just getting annoyed because even though I pointed this out to them they were still not accepting this. I mentioned False Advertising on their website and as such I should in the next few days be able to make voice calls. So whoever you speak to, just point them to the address above and they should allow voice calls.
Good Luck to all
Euan Henderson

Have now sent a copy of this to the person who was dealing with me via email. Cant see how they can refuse to do it now. Will let you know how I get on.

[l6cum]

hello
i can make voice calls and i am on data 5 centric, good thing is that for me it costs the same £9.40 per month inc VAT, the slaes guy that i bought the phone from must have activated for me whilst i was quizzing him about it!
so if u switch to data 5 centric it shouldn't cost you extrra at all, because all that will happen is your call charegs are at 25p per min all time ie the PAYG rate.
thanks

[lohwj]

has anybody been able to change from data 5 to data 5 centric via CS then? I might give this a go if I have the time over the next few days....

[themez2004]

No, it is not possible to transfer from data 5 to data 5 centric. I tried this and didn't get anywhere. Eventually i spoke to some advisor who told me i had to go to the shop i bought it from,(within 14 days) and cancel the contract and sign up again (this time with centric). A lot of hassle but definitely worth it.
Good luck
Euan

[zillocx]

Did you talk to the Business Customer services?

The data tariffs are business tariffs and CS don't have a clue about them. (Ofcourse even otherwise they are clueless.) They can do nothing. You need to talk to business CS. They should be able to help you out.

[jpearsonhome]

I work in o2 business customer service and have just read this thread wondering what all the bullshit replies you've had from o2.

To clarify, you CAN move from 'Data 5 Data Only' to 'Data 5 Data Centric'

I would do this for you but it is not allowed for me to just change accounts without completing a security check.

like mentioned earlier, just explain to business customer service that the people in personal c/s dont know what they're talking about and you need moving to data centric.

jp

[zillocx]

Thnx JP, tht'll solve problems for a lot many users.

[zillocx]

Thnx JP, tht'll solve problems for a lot many users.

[thelawnet]

just by way of update, o2 have seriously clamped down.... Now data 5 is not available standalone, and data36 is the cheapest. It's still supplied with voice calling inactive though. And the device now costs £230, although you can get £50 trade-in.

No £100 execs on data 5 any more.