Help! Stuck on Align Screen!

[regagainsthemachine]

Guys, I hope you can help me!

I was using my Imate Jasjar when it was accidentally bumped by another person. the Jasjar fell but it wasn't that high and the floor was carpetted. However, I noticed that whenever i try to tap on the Start button on landscape mode, the calendar application opens up! And when I try to tap V-Bar on the other corner opposite the Start button, the Contacts application opens up. Basically, the soft keys on the bottom screen are the one opening up even if I'm tapping the ones on top! If I tap the bottom soft keys, I thought the Start button or my V-bar would come out but still the Calendar and Contacts applications were the ones that opened. Basically the everything on top cannot be tapped!

On Portrait mode, I can tap the start button but when the V-Bar was tapped it still opens the Contacts application.

I went to Settings then Screen to re-align the screen. I thought it would solve the problem but apparently it didn't! I was trapped in the Align Screen section giving me an endless loop to tap the 5 areas of the screen.

I now did a Hard Reset, and now I'm forever got stucked to the Align Screen part.

What am I supposed to do??? Please help!!!

[cyborg]

Hi,

Seen the same problem... Try to guess the error margin of the alignment...

for example instead of tapping in the center of the cross try tapping on left or right... Since your screen isn't aligned you can't press on the center...

Now the problem is hardware, not the MB but the LCD...

After tou figure out the margin error, the Universal will resume and then you ca align the screen via Start->Settings->System, align screen

I'll try to know more about this problem asking my friend.

Best of luck

[regagainsthemachine]

thanks for your reply!

i also believe that it has something to do with the LCD. there are no cracks whatsoever. problem with the aligning is i have to keep on guessing. and if ever i do align the screen successfully, i'm not sure if re-aligning the screen in Settings would solve the problem.

i would appreciate though if your friend or anybody else can shed light to a solution.

[dreamtheater39]

This is a simple problem to solve ;-)

When the allign screen is ON and you have to make the first tap on the crosshair (just before you start clicking away to allign your screen), twist your display from landscape to portrait mode...

Now continue to allign it as usual, and you should finish successfully!

Cheers,
San

[regagainsthemachine]

unfortunately, after following your instructions, i still went on an endless loop on aligning the screen. i'll try to reflash the rom and see if it would work. i hope it does... :cry:

[regagainsthemachine]

i updated my ROM. still stuck on the alignment screen!

any more ideas?

[StevePritchard]

To be honest, sounds like your screen is broke. Even if you got it to align, I doubt it would be very usable. I think you are looking at repair - if there's no visible sign of damage, you might get away with a warranty repair.

Cheers,

Steve.

[Sailornono]

Hi
Few months back i've got exactly the same problems (odd LCD behavior, impossible alignment, etc...) with an HP4700. I went to the service center and they had to replace the LCD screen. They did not charge me and take it under warranty. In my case the unit did not drop and i made it clear to them. I would suggest you go back to the service center and forget about the drop in your problem description :-).

Cheers,
Bruno

[Charlie VOIP]

I had the same thing happen on a HP 3700, I did not even drop it all i did was install the Quake game for it and after a few days the screen alignment went a bit out. It was usable but definately out by about 1 cm in each direction. The unit had not been dropped. I went into the allign screen utillity and ended up in the infinite loop. The only way to fix was a new screen. But unforunately it was no longer under warranty. The screen consists of 2 separate parts the lcd and the touch screen bit. In my case the lcd had no issues just the touch screen. Very annoying but there you go.

Search your soul and do what you feel comfortable with.

Good luck

Charlie

[regagainsthemachine]

thanks for all your replies!

i've made several searches yesterday with similar problems (even if they're using different PPC models) and they all ended up sending back their units for repair. there's even one who posted in expansys with the same exact problem!

we'll be sending it back through expansys (we got the unit from them) and hopefully get it back before the end of the month. and yes, i won't tell them that it was dropped, he he :twisted: and they won't find evidence either on the outside because there are no physical damages. what a start of the new year for me <sigh>

right now i'm back using my XDA IIi.

thanks for all your support! this is my first thread/topic in this site and it's so unfortunate that it had to be sort of a negative one. looking forward to be active more here! :D

[damianbyrne]

Hello there

This might help (I am currently wrking with 200 PDAs so have had this a few times)

THere may be a iece of dust/biscuit crumb etc, under the edge of the casing above the screen, try using a post it note or paper and go around the casing/edge of screen, this should clear the screen of anything that may be causing this problem.

THis worked for me on the majority of non-aligning screens

HTH

DB

[godtakeit]

My story was, one day when I needed to twist the screen, it was a bit stuck so I twisted a bit harder, yes it went back. Then few days later, the mis-alignment started and since then I have been keeping to do re-alignment my screen.

My screen is mis-aligned once every 2 or 3 days or even few minutes then I have to re-align by using WM5's alignment program. It sometimes takes me 2 or 3 times or even one time.

The most anoying thing is it keeps forget after aligned screen.

Now, certainty, I don't think it is a screen problem because after running alignment app, it correctly pointed into the right spot but then it forgot where the right position was.

I have done the upgraded ROM ( even tried Ivan AKU 3.2 ROM ) but problem still persisted.

I just tried clean up the edge of screen, finger cross, hope it fixes my problem.

Bad thing is, I bought my device from UK and I am living in Australia so therefore, my warranty is definately invalid. I don't want to spend 200 AUD for the new screen ( unless I am 100% sure that LCD is faulty ).

Anyone has any idea or even a better suggestion because I don't see many people having this problem.

I suspects that maybe the flex cable got ripped but not totally ripped. Don't know , please help me out on this one

Best regards

[godtakeit]

Anyone has any idea about my problem ??

One question :

I know that the flex cable has 2 connectors ( one is for LCD display and another is for LCD function ). Now does LCD function relate to the touch screen function ? and if one tiny wire of the function cable got cracked, but not totally cracked, will it affect the touch screen function ?

Other thing, does WM5 store any setting relating to screen alignment setting ? If yes, where is it ?


Thanks

[aefelix]

Hi, from another forum, it only help to bypass the alignement loop:


"here you go theses are simple steps to bypass the touchscreen alignment.

Install you activesyn blah blah blah when it finds it go on my computer and go into your PDA device

go to windows startup and delete the Welcome file

after that give your PPC a soft reset and BAM u by passed the screen now get a free desktop program liek pocket controller from the internet it will automatically install on your pda and BAM you can control your pda add music and whatever

but now if you want to click stuff on the road get pen irazu just search on google and send it to your PDA then go to file explorer and double click it and you got a cute little mouse program that you can use like a stylus"

also try this little soft:

http://www.codefactory.es/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip

Hope it helps.

MaX

[oxident]

Hi godtakeit!

I've had the same problem a few weeks ago (and still having it from time to time) and for me a slight (very careful) bending of the screen makes it work again. It seems to me that there are connector behind or near the display which has some loose contacts.

Did you notice any other problems which came in conjuction with the alignment problem (e.g. speaker not working)?

.ox

[godtakeit]

Hi oxident

No, I don't have problem with speaker ( it was not working before but it is because of the jack plug problem - it solved ). Yeah, I did notice if I bend the screen carefully, the problem is gone. The funny thing is when I aligned the screen, it worked but if I closed it off and left it over night, it started again when I opened the lid.

You may right about the connector between LCD screen and mainboard. Well, I have no choice but openning the device and check it up.

Also, I read the thread somewhere in this forum and somebody advised this problem maybe relates to magnet around device. My brother aslo advised me that LCD charged and reserved negative electrons. Wierd but I am experiment it at the moment ( taking off battery and leave the device for a few days so that it can release the negative electrons ).

Hope it fixes :)