can't sync. with my laptop

[mzk78]

Hello All,
I don't know what is the problem. It seems ok for the first time after i installed the version 4.0 that comes with the CD. It works fine. But for the second time, it just 'connecting'. Have gone thru' the troubleshooting processes but without success. Also tried to install the new version 4.1 but won't work.

Pls can someone help me on this.

rgds.
zainal.

[majdi]

does it sync over BT?
i had the same problem before & i still do, but soem other guy here in the forum said it worked for him when he uninstalled AS then reinstalled it again.
try it, it might work with you.

until now i'm still stuck with BT syncing, i cannot sync over USB.
i still get "connecting" message all the time with no progress.

[Robster]

Hi Guys

I had EXACTLY the same problem, alhough I could not get BT to work but could get IRDA to work.

Here is what I THINK the problem is, by the way i-mate were useless it was a colleague at work that had finally found this problem on his device.

WM5 devices when connecting via USB create a NETWORK. Strange but true.

SO, open Control panels, open Network Connections.

Attach your K-JAM (or other WM5 device) you SHOULD see a new network get created with a random number at the end of it (the number changes depending on the USB port you use so you MAY need to do this procedure again if you connect via a different USB port).

Get the properties of this new network when it opens you should see that NONE of the services are checked.

Check them all.

Close.

Everything SHOULD suddently spring into action, it certainly did for me.

It appears that some PC config's (all our work ones) need to be configured this way were as otheres set themselves up fine.

Let me know if this works.

Cheers.

Robin

[majdi]

the wierest thing just happened.
i wanted to try your solution, i opened the network connections folder, connected my kjam, and for my surprise it just connected without me doing anything, and i had it sycronised over the USB.

BUT, the wierd thing, is even though i have the connection, and it is syncronizing with my laptop, i don't have the connection icon on my kjam, instead i had this message (attached).

what does this mean?

[Robster]

Don't know, I have never seen this!!!!

Robin

[majdi]

the strange things keeps coming...
when i wanted to sync my device again this evening, my whole laptop freezes without any responce.

can someone here tell me what's the problem i'm having here? & how to solve it?
i don't wonna format my PC over this.

thanks all in advance.

[athorny]

I have noticed that the synchronisation only happens properly if I connect to the SAME usb port. If I connect to another port, the laptop picks up the connection but won't synchronise.

Connect to the same USB port and voila!!

Hope that helps.

[Robster]

See my reply earlier.

Each different USB port you connect too AS creates a NEW network with a different number on the end of it.

You have to open the network properties for all the networks (with numbers) you intend suing and make sure all the properties are checked.

I use 3 different USB ports on my laptop depending on wether it is docked at home the office or undocked.

I have had to do this procedure for each port but now they ALL work smoothly every time.

Regards.

Robin

[majdi]

i did connect it to the same USB port, but no luck there, the same problem. i uninstalled the AS twice and re-installed it but it's the same.

[mzk78]

hi.
i have tried yr solution by ticking all the boxes in the 'new' network properties. won't work though. the sync. icon shows 'connecting'.

[Robster]

hi.
i have tried yr solution by ticking all the boxes in the 'new' network properties. won't work though. the sync. icon shows 'connecting'.

Strange.

I know a number of people this worked for.

You could/should also try disabling your firewall and giving it another go.

Robin