Attention: Crisis Situation

[morphosin]

hi forum...

I have an imate JJ & have been using it for 3 months now..

all of a sudden it refuses to synchronize with my laptop.

I tried the following but didn't wrk:
1) deleting the existing partnership.
2) uninstalling & reinstalling activesync.
3) tried installing both activesyncs( the one which came along in the cd & the one we have on our ftp).
4) hard resetted my device.

none of the above have solved the problem. my pc does recognize the ppc as a lan connection as it should. the activesync green icon in the taskbar also goes green && starts rotating, but it just keeps saying "Connecting" but never actually connects..

Please Help Me..

Thanx,

mOrph...

[universaldoc]

Hey,

Pune huh? Which part of Pune? I used to stay in Wanowrie :) Was a student at BVP Medical University.

Anyhoo, when you reinstall AS, make sure its on a drive different from the original install. Also make sure your firewall's are disabled (even the native SP2 firewall).

Hopefully, it should sync properly now. Let us know if it doesn't and we'll help you sort it out :)

Cheers.

[joebongo]

Did you clear the notifications or something? If you used pocket mechanic or the like and delete one of them AS don't (& won't) work until you HR again, afaik.

Joe

[lbendlin]

that is correct. you can verify it by manually starting repllog on the PDA while ActiveSync tries to connect

[galt]

Did you clear the notifications or something? If you used pocket mechanic or the like and delete one of them AS don't (& won't) work until you HR again, afaik.

Joe
I screwed up my AS on my JasJar doing some foolish & ignorant cleaning with ScareyBear's CheckNotifications, but was able to re-enable AS using this tool (no hard reset needed)!

http://www.cs.pitt.edu/~jmisurda/ppc/blog/index.php?entry=entry051203-201515

[morphosin]

Hi guys.. thank u all for the suggestions... havent tried any as was out of town... will do dat n let ya guys know if it worked...

btw, am in aundh, pune

[jmcl]

hi, this also keeps happening to me.. not being able to sync thorugh USB. I am using bluetooth since a copuple of days and since that no problems, no worries. Just use BT to sync. hope this helps.

[morphosin]

hi u guys...

I tried syncing after disabling the firewall of XP SP2 but it didn't help...

what else can be done?

Syncing through bluetooth is not an option as my laptop has a builtin bt with toshiba drivers which doesn't allow me to sync. && i'd rather not overwrite the toshiba stack with the widcomm... don't wanna add a prob to my laptop to remove one from my ppc...

is there any foolproof way of getting back at syncing thru usb?

pls help

regards,
morph

[Celtictiger]

Happend to me

I solved the problem by connecting ppc to a laptop usb,then connected back to my main macine and bingo


_^.^_

[morphosin]

Guys...
Activesync still not happening...

Pls help

[simon_darley]

When I got this problem, it was due to synchronising something it didnt want to sync, namely favourites and web pages. Try changing your sync settings to say just contacts, then just calendar, then just tasks etc... and work down the list until you identify the problem.

I would guess its your favourites.

let me know, and we will commence a fact find and test process for alternatives 1 by 1.

[alnwickdruid]

Open Activsync but Don't turn your XDA EXEC on before you plug in the USB. Let acivsync turn the device on then give it a minute to find the changes. Hope this helps.

[galt]

Guys...
Activesync still not happening...

Pls helpDid you try installing the tool I linked to above? I've attached it to this post, it helped me restore AS when I somehow deleted it off my device.

[jmcl]

I sync via bluetooth since i had those problems as well, and NO problems since then. Moreover, using BT is much much faster, at least for me.
recommend.

[simon_darley]

gotta love it when you try to help, offer multiple suggestions to some dude pleading for assistance multiple times, then get zero feedback as to the effectiveness of the fix (s) offered.

hey "morphosin" what was the outcome, all fixed?

[morphosin]

When I got this problem, it was due to synchronising something it didnt want to sync, namely favourites and web pages. Try changing your sync settings to say just contacts, then just calendar, then just tasks etc... and work down the list until you identify the problem.

I would guess its your favourites.

let me know, and we will commence a fact find and test process for alternatives 1 by 1.

Sorry for the late reply dude...

I tried all possible solutions including your last given solution of trying to remove favorites... The problem is that On a fresh install of activesync, it doesnt even take me t the window where i choose my syncing options. It just keeps going green & round & says connecting. I manually tried to go to options through the menubar but everything except help is grey(disabled).
As for alnwick's suggestion.. I always have been doing that. Even on my Himalaya when i had Magneto, i used to switch off the device & let activesync wake it up.. It always helped but not in this condition... Dunno why... Its really sad that two M$ OS have so muchanimosity between em...

Is there any other solution that strikes u guys?

Hey Simon.. Really sorry buddy... I do appreciate all your guys help ALOTTTT... only problem is that my work hasnt been allowing me to be regular for last couple of days...

Thanx all for ur precious time....

Always
mOrph
PS : Problem not solved as yet

[johnnie82]

Hi,

I have the same problem with my Exec too. :( However it doesn't happen so often. Probably once in every 10 successful sync. I always managed to fix it using the "old-fashion" manner.

1. Unplug your USB from your Exec
2. Reset your computer
3. Plug it in again once your computer has finish booting the OS.

It is pretty basic and I guess that you have already tried it yet. It works for me all the time when I do so. Sometimes I wonder whether could it be the USB connector on the Exec that is faulty or my computer USB port or the cable.
Hope your Exec will be up and running properly again.

Regards,
Johnnie

[morphosin]

Hi,

I have the same problem with my Exec too. :( However it doesn't happen so often. Probably once in every 10 successful sync. I always managed to fix it using the "old-fashion" manner.

1. Unplug your USB from your Exec
2. Reset your computer
3. Plug it in again once your computer has finish booting the OS.

It is pretty basic and I guess that you have already tried it yet. It works for me all the time when I do so. Sometimes I wonder whether could it be the USB connector on the Exec that is faulty or my computer USB port or the cable.
Hope your Exec will be up and running properly again.

Regards,
Johnnie
Hey Johnnie...

Thanx alot for the suggestion buddy.. Unfortunately, i tried that long time ago... Also, in my case atleast it cannot be the h/w (USB Connectors on ppc or pc or the cable) as i used to sync absolutely fine with 100% hitrate. Infact, every time u have a problem try this buddy :

1) Go to task manager of ur ppc & turn off everything.
2) Switch off ur exec.
3) Attach cable & allow the activesync to wake up your device.

It might increase your hitrate.

For all the other kind souls here...

I am attaching a snapshot of how my activesync window looks while it is trying to connect.

Thanx All
mOrph

[morphosin]

Guys...
Activesync still not happening...

Pls helpDid you try installing the tool I linked to above? I've attached it to this post, it helped me restore AS when I somehow deleted it off my device.

Hi Galt...

I tried the tool you provided but that too was unsuccessful in solving the problem.

It really didnt gimme any options though when i ran it on my JJ. I assume thats how its supposed to work. It just showed me a white screen with two options

Exit & About...

Any other suggestions are absolutely welcome dude..

Thanx mOrph

[BlackICE]

I have similar problem: Activesync tries to connect and after some time it says, it could not connect.

When I make a reset with the reset button, it works again for some time.

hmmm, what could it be?

[morphosin]

I have similar problem: Activesync tries to connect and after some time it says, it could not connect.

When I make a reset with the reset button, it works again for some time.

hmmm, what could it be?

Hi blackICE,

I tried soft resetting as well as hard resetting but it didnt help...

Thanks buddy...

Always,
mOrph

[simon_darley]

I suspect that you may have confused activesync on the PC.

Do you have a friend that uses activesync for a pda? Could you try a sync with that just to see if you can get to the point where the wizard pops up? This will eliminate a problem with the device.

If you open activesync on the PDA, does it come up with an error when it times out? does active sync on the PDA show any activity in conjunction with the PC? On the error on the PDA it will normally give you an error code, could you post the code if there is one.

If you uninstall and reinstall activesync, I have read on the forums that it is mandatory that you uninstall, reboot the PC, then re-install and reboot it again, before plugging the PDA in. If you go down this process, I would FIRST manually delete the partnership off the PC and manually delete the partnership out of the PDA and all associated settings. Then I would change the device name used under the settings device information, there is a box there for the name of the device, it used to cause problems in 2003, but dont think this would be the cause, can try anyway though if you are going through this much pain. Then follow the uninstall and reinstall process of activsync ensuring full reboots at each uninstall and reinstall.

Take the time to download the latest original installation of the activesync direct from the microsoft website.

Also on first activesync, IF it works, follow the wizard, but dont choose any items. That will create the partnership, then one by sync the items you want, stopping and starting the connection in the middle to see if it is a particular item.


I got your PM by the way, appreciate the comments.

Cheers

Simon.

[morphosin]

Hi buddy,

I will again try & follow all the tips you have provided in the above post...

One thing though i was a little confused about. In paragragh 2, you asked me a question saying :-

If you open activesync on the PDA, does it come up with an error when it times out?
Ans) I do not try to run activesync on my Universal. I always just connect the cable & the activesync that i am referring to in all my posts has been that on my PC.

Also,

you asked:-

does active sync on the PDA show any activity in conjunction with the PC? On the error on the PDA it will normally give you an error code, could you post the code if there is one.
Ans) After i try to syncronize the the device with my laptop, YES, the activesync does appear on my device in the Task Manager (Running Programs) but thats about it. Even the two arrows which should go criss-cross, do not do that.
Also, There is no error code that pops up on my Universal or my Laptop.


I will try out the method of uninstall & reinstall all over again just like you said, though am sure i did follow it. But anyways, i'll run it over again & give you the result by evening...

Thanx Buddy...

mOrph...

[simon_darley]

in task manager, you should be able to "activate" active sync, or start it manually as it is a seperately installed program, and is normally located in your start menu or application folder.

This actually has its own dialogue box and specific settings. including the ability to configure your settings, configure your server settings, configure exchange server settings.

so it might actually be worthwhile for you to look at the application on the pda also to see what is actually happening, then if there is an error message or error code, we can start by googling the code.


Remember, Activesync is two programs, one on either side of the cable, and both ends have configurable settings and an application interface.

[SaeedB]

Okay I just have the same problem with my desktop PC always connecting.

But when i try with my laptop it connects first time

So it looks like its something to do with the computer settings !

[SaeedB]

Solved the problem !! :D

The problem was my Norton Antivirus

In the Antivirus there is Internet Worm Protection - disable that and you will have no probs in connecting

Let us know how u get on ;)

[morphosin]

Hi SaeedB,

Which version of Norton Antivirus are you using?

I am on Norton Antivirus 2005 & i can't find any option of enabling or disabling "Internet Worm Protection".

Also, the question arises that how was it working on this very same machine previously with norton being there...

Anyways thanx alot for the suggestion buddy...

Simon,

I tried everything you said in your last post here but nothing works...

Now what do we do...

Please help

[SaeedB]

I am using AV 2005 as well

Go into Options then Internet Worm Protection and uncheck the Enable Internet Worm Protection box

Should work for you :)

[NaughtyLondonBoy]

I am using AV 2005 as well

Go into Options then Internet Worm Protection and uncheck the Enable Internet Worm Protection box

Should work for you :)

dont i know you saeedb? LOL

morph, I was also going to suggest that there is some sort of firewall blocking your port needed for the pda,but you have more than exhausted these possibilities. will have a ponder tomorrow

is there no way of installing activesync on another machine and trying to sync it again from scratch? im leaning towards the possibility its just your pc settings. hope u get it sorted yaar

"G"

[morphosin]

I am using AV 2005 as well

Go into Options then Internet Worm Protection and uncheck the Enable Internet Worm Protection box

Should work for you :)

dont i know you saeedb? LOL

morph, I was also going to suggest that there is some sort of firewall blocking your port needed for the pda,but you have more than exhausted these possibilities. will have a ponder tomorrow

is there no way of installing activesync on another machine and trying to sync it again from scratch? im leaning towards the possibility its just your pc settings. hope u get it sorted yaar

"G"

Hi Dude...

Thanx alot for the advice but as you rightly said i have already tried the firewall... please try & see if something else strikes you...

Thnx..

mOrph

[simon_darley]

morphosin

What was the error message or code on the PDA activesync window?

Plug in the USB, allow activesync to pretend to start. On the pda, open Activesync. Was there activity such as a bar across the bottom syncing? when it stopped, did it report an error message?

Have you disabled Norton entirely for a period? Has Norton taken control of your firewall? Are you using MS to activate and manage your firewall? In ms security settings is there an exception for activesync?

I think at this point, it is important that you find another device to sync with to establish whether it is PC or PDA based error.

[dreamtheater39]

This might sound silly, but always works for me!

Whenever i get an error from async, i just unplug the device, and plug it into a different USB port on the system, and it works!!!

Just plug it into some other USB port, if you dont have the other one free (if u've plugged in ur mouse for instance) just interchange the other USB and try...

The basic idea, use a different port on the system, and strangely, it seems to work!!

Cheers,
San

[simon_darley]

the other consideration is to avoid using USB hubs, this normally provides an unrecognised device error, but can also just simply not connect properly.

[morphosin]

the other consideration is to avoid using USB hubs, this normally provides an unrecognised device error, but can also just simply not connect properly.

Hi dude...

i never have used a hub between my universal and my laptop..

Thanx anyways for eliminating the possibility...

mOrph

[morphosin]

This might sound silly, but always works for me!

Whenever i get an error from async, i just unplug the device, and plug it into a different USB port on the system, and it works!!!

Just plug it into some other USB port, if you dont have the other one free (if u've plugged in ur mouse for instance) just interchange the other USB and try...

The basic idea, use a different port on the system, and strangely, it seems to work!!

Cheers,
San

Hi San...

Tried it already...

As silly as it does sound that actally used to work between my himalaya (running WM5) and ActiveSync 4.0

Anyways, thanx alot for your time buddy..

mOrph

[morphosin]

morphosin

What was the error message or code on the PDA activesync window?

Plug in the USB, allow activesync to pretend to start. On the pda, open Activesync. Was there activity such as a bar across the bottom syncing? when it stopped, did it report an error message?

Have you disabled Norton entirely for a period? Has Norton taken control of your firewall? Are you using MS to activate and manage your firewall? In ms security settings is there an exception for activesync?

I think at this point, it is important that you find another device to sync with to establish whether it is PC or PDA based error.

1) There is no error message or code on my Universal's AS Screen. It just reads the following :

To sync with a desktop computer, install ActiveSync on your computer and then connect this device.

If your company supports syncing directly with its Exchange Server you can set up your device to sync with it.

Learn more about synchronization with a server.

Also, i went to the "Connections" of activesync on my universal and found that ~USB is aready checked for synchronization with all pcs.

2) NOPE, there is NO ACTIVITY on my Universal after the USB cable is plugged in both my laptop and the device. No arrows crossing or anything. After it tries for sometime it just stops and the circular icon in taskbar which had temporarily gone green becomes grey again, but "THERE IS NO ERROR MESSAGE"; neither on my PC nor on my PPC.

3) Yes Sir, Norton's complete package called "Norton Internet Securities" had been disabled during my unsucceful tries. ( I would like to mention that before this problem arised, activesync used to happen even with norton on. Even the firewall used to be on.)
NOPE, i do not use the MS firewall. Infact, Norton itself disables it. Since my norton is an OEM version & came preinstalled along with the laptop, i have never seen the MS firewall activated. Yes, there is an exception for Activesync in Norton as well as MS security settings.

4) As for trying another computer, gimme till tomorrow & i'll let you know sir if that happened..


Thanx a million for cooperating with me.

THANX YOU ALL

Always,
mOrph[/b]

[hshortt]

Add the following on the device, and let me know.

Reg Sub Key: [HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers\RND IS]
Name of value to add: MTU
Type: DWORD
Data: 1514 (Value is in Decimal)

Reg Sub Key: [HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers\RND IS]
Name of Value to add: MaxOutTransfer
Type: DWORD
Data: 1642 (Value is in Decimal)

Thanks
Howard

[morphosin]

[size=18]Hi all,

I was wondering if any of you have toshiba Bluetooth Stack insalled on your computer & if it is possible to activesync?

Coz, when my Universal finds my computer and pairs the only service it shows that my Laptop offers is a 'SERIAL PORT'.

The dialup also is not explicitely shown in services but that is possible using the BT software which came pre-installed with my laptop.

At this point, i'd like to make it clear that mine is not a external BT adapter but a builtin one.

Also, if at all there is a way & one of you has done it, would you please be so kind enough to let me know a stepwise procedure of doing the same.

I went to control panel on my laptop and found an icon which read Bluetooth Local COM. I made a new port on it and assigned the same value to an outbound port on my universal. Also, i chose the same COM port on my ActiveSync setting on my laptop.

BUT, nothing happens. If i try to Sync via Bluetooth, my ppc tells me that there is no device paired which could render this service & asks whether should it find again. Upon asking it to do so, it still comes back to me with my laptop & shows only 'SERIAL PORT' as an option.

My Himalaya (XDA II running on WM5) used to show in that same list 'Activesync' as an option. But, ofcourse then it wasnt this laptop. It was my desktop with an external BT adapter & widcomm stack installed.

Do i have any scope of Syncing my device with my laptop ever again?
:cry: :cry: :cry:

Please Help People

[morphosin]

morphosin

What was the error message or code on the PDA activesync window?

Plug in the USB, allow activesync to pretend to start. On the pda, open Activesync. Was there activity such as a bar across the bottom syncing? when it stopped, did it report an error message?

Have you disabled Norton entirely for a period? Has Norton taken control of your firewall? Are you using MS to activate and manage your firewall? In ms security settings is there an exception for activesync?

I think at this point, it is important that you find another device to sync with to establish whether it is PC or PDA based error.

Hi there,

I sneaked into my workplaces computer lab, installed M$ Activesync which came along with the device in a CD, and tried to synchronize. The following happened.

After installing Activesync, a window popped up on the Computer's Screen saying "Please connect your device through a cable... blah blah blah..." Am very sure you know which window i am referring to.
Once i connected the device using the cable to the USB port on the computer (no hub) , an icon (USB ICON) popped up in the taskbar saying " Windows Based Device Found". Then the LAN Connection icon came up on the taskbar. Now generally uptil now, this LAN icon used to saty for a second or so & then the AS icon used to glow green. Though it kept saying "Connecting".
BUT , THIS TIME,
This LAN icon stayed till eternity saying "STATUS : Aquiring Network Address". The AS icon never went green.

Now, the cherry on top is that, when i came backto my laptop & tried again, the very same thing happened. The AS icon has stopped glowing green.

I think i can confidently say that "This is a step back from where we are trying to reach" :wink:


PS: DONT MIND MY UNTIMED SENSE OF HUMOUR. AM WEIRD ANYWAYS & NOW THIS SYNCING PROBLEM IS ADDING TO IT.

Anyways, coming back to the point,
PLEASE HELP ME GUYS

[gaspx]

I've just recently had this problem with my XDA -> ActiveSync slowly going from bad to worse.. probably my own doing as I was playing with setting up a Wireless network on my XDA.

It started off where I could get a connection to ActiveSync, but not actually Synchronize data. Then it went a step further, where the green AS icon was spinning, but nothing happened at all, and finally my PC wouldn't even recognise there was a device plugged into USB at all!

I started up Pocket Mechanic and it showed no network adaptors in the TCP/IP settings, so I bit the bullet and did a Hard Reset. Connects up first time, every time now..

So, grab a trial version of Pocket Mechanic as it may help you troubleshoot your problem further, or do a Hard Reset to rule out registry/network problems with the XDA. (it might still be the hardware itself though..)

[hanmin]

I would suggest you to try out the AS on another PC with another USB cable. Yes, you used it before and it works 100%, but not anymore (e.g. hardware may fail over time).

Just to elliminate the possibility of hardware error, try it on another PC and cable. If it works, we can then start to diagnose your pc setting.

Update
Oops, just noticed that you've tried it on another pc. Anyway, since it seems that the other PC is giving you more hope. Do you want to try and hardreset your device then do it on the new PC?

[dreamtheater39]

Do this, its bound to work (worked for me on my himalaya, when everything I tried went down the crapper)

1. Backup all your .pst files in outlook
2. Uninstall outlook & async
3. Create a New User in winxp
4. Log in to the new user profile, and install outlook first, and then async
5. Restore your .pst files
6. Stick your devie back in, and sync..

This should work as far as I know....a little painful though!

Cheers,
San

[Big Purple Penguin]

I had a similar problem.

Go into the Device manager on your pc. Click on veiw and show hidden devices.

Expand the view in network adapters and look for an adapter called windows mobile-based device or something similar. Uninstall this adapter and reboot your pc.

Once your pc is rebooted turn off your ppc and connect it to your pc again.

Hopefully this should work.

[simon_darley]

wow morphosin

some of the ideas are way outside what I would have considered, you have some work cut out.

note, I do recall having issues months ago when outlook itself was the problem and couldn't connect to it.

I sometimes wish u were down the road so I could pop around and look at a device that is so stubborn, and drop it to claim on insurance...

sorry dude I am running out of ideas but feel that a hard reset with a new outlook and user config may be a good start.

sorry mate, i'm buggered

[hshortt]

If it can't get a network address then DHCP client service is not running. Start it and try again.

Cheerio
Howard

[morphosin]

I've just recently had this problem with my XDA -> ActiveSync slowly going from bad to worse.. probably my own doing as I was playing with setting up a Wireless network on my XDA.

It started off where I could get a connection to ActiveSync, but not actually Synchronize data. Then it went a step further, where the green AS icon was spinning, but nothing happened at all, and finally my PC wouldn't even recognise there was a device plugged into USB at all!

I started up Pocket Mechanic and it showed no network adaptors in the TCP/IP settings, so I bit the bullet and did a Hard Reset. Connects up first time, every time now..

So, grab a trial version of Pocket Mechanic as it may help you troubleshoot your problem further, or do a Hard Reset to rule out registry/network problems with the XDA. (it might still be the hardware itself though..)

MILLION MILLION THANX TO GASPX FOR GIVING ME THE POCKET MECHANIC SUGGESTION...

IT WORKED... I AM ENTHUSED BEYOND REPAIR...

AND MILLION THANX, ALL MY GRATITUDE & BLESSINGS TO SIMON DARLEY AND ALL THE PEOPLE WHO VISITED THIS THREAD FOR BEING SO KIND...

GUYS, THE POCKET MECHANIC THING WORKS...

JUST USE EACH AND EVERY TOOL ON POCKET MECHANIC ( MINUS THE TOOLS MEANT FOR YOUR SD/MMC CARDS)

DUNNO WHICH ONE DID IT BUT NOW I ONCE AGAIN SYNC LIKE A CHARM

YIPEEEEEEEEEEEEEEEEEEEEEEEEEEEEE

ONCE AGAIN...

MANY MANY THANX TO ALL OF YOU WHO TOOK SOME TIME OUT FROM YOUR BUSY SCHEDULES TO ATTEND TO MY PROBLEM...

REALLY APPRECIATE IT PEOPLE..

GOD BLESS YOU ALL...

GOD BLESS XDA-DEVELOPERS...

GOD BLESS EVERYBODY'S PPC & ACTIVESYNC...

:D :D :D :D :D :D :lol: :lol:

:wink: :wink:

[simon_darley]

congratulations morphosin, glad you go there in the end, perserverence will always defeat MS.... :) happy syncing

[morphosin]

congratulations morphosin, glad you go there in the end, perserverence will always defeat MS.... :) happy syncing Hey Simon...

Once again... THANX A MILLION BUDDY... GOD BLESS

[plexiora]

are you using a additional USB hub or are yoou connecting directly to the USB ports on your laptop. Using a USB hub may be causing the problem. Truy a driver update or otherwise install the lastest version of Activesync 4.5:rolleyes: